and i went through all those steps the Evo connects just fine, but it wont read my Shift at all, using the original cable that came in the box. so i thought it might be because of HTC not having it updated yet to run with HTC sync.
Not knowing if they cheaped out on the cable or if you got that one lemon cable, maybe make sure with the same cable that works with the Evo.
It ought not matter about your version of PC Sync (or not) running on your PC, but the PC Sync process has to be running on the phone for it to work as a usb drive - go figure.
If everything seems okey dokey, pull the battery for 60 seconds, retry.
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