Verizon Acknowledges POP3 Mail Being Deleted

[Yosef]

I just got off the phone with Verizon Tech Support because my POP3 e-mail was being deleted from the mail server. I have the "Delete mail from server" off and I have performed the Factory Reset. The Tech Rep told me that it is a "known issue" and that a software update will be coming out to fix this issue. The Rep did not know when, but it's in the works.

 

[Yoboebirdo]

Hmm, that's interesting. I have a 2.1 OTA and i use the mail app to get my Comcast mail and it leaves everything in place on the server. Maybe its your mail server or something? No idea..

 

[Yosef]

Hmm, that's interesting. I have a 2.1 OTA and i use the mail app to get my Comcast mail and it leaves everything in place on the server. Maybe its your mail server or something? No idea..

I have Road Runner and it's deleting email from my server. It's also happening with Yahoo email. Verizon says it affects most POP3 email and a fix is on the way. By the way, I have 2.1 OTA and have also done a factory reset.

 

[hklevi]

I don't have the option in my settings to leave on server and after the OTA found out all the email that loaded from my server and I deleted on my phone (thinking it would all be on the server) was GONE. Haven't been able to find true "pop3) settings for yahoo, only IMAP so I didn't know what was goning on until now. Thanks for the insite!

 

[ff02a320]

I set up the K-9 mail application, thinking that it would not delete my e-mail in my inbox on my desktop computer, but it did anyways. I have the k-9 settings to "never delete e-mail from server". I don't know what to do. Help please!!!

 

[Demache]

Some email servers delete mail once they have been downloaded over POP3. They do it to save space on their end and prevent people like me who hoard several thousand emails from hogging valuable resources. You can always check with your email service to see if there is an option to disable it.

For example, Gmail has this option, but its disabled by default.

Obviously its going to be different for every provider. But double-check that setting this isn't the cause before we go blaming it on the phone.

 

[Frisco]

I just got off the phone with Verizon Tech Support because my POP3 e-mail was being deleted from the mail server. I have the "Delete mail from server" off and I have performed the Factory Reset. The Tech Rep told me that it is a "known issue" and that a software update will be coming out to fix this issue. The Rep did not know when, but it's in the works.

Good of you to report what they told you, Yosef.

This info should also be posted in the Verizon forum.

Verizon - Android Forums

 

[varkie]

I haven't lost any emails from any of my email servers.

hotmail
yahoo
att.yahoo (sbcglobal)
gmail

I'm currently on Froyo v32 and have been for the past couple weeks. Prior to that I had a 2.1 rooted phone with no custom ROM. Had no email issues with either.

 

[prj]

I have verizon email and yahoo email both set up as pop3. No problems at all with mail disappearing from the server check your account settings to make sure that feature is turned off

 

[Deleted User]

I also use a Roadrunner account for my primary email and have never had anything deleted from the server because I received it on my Eris. I also know for a fact that I usually receive the mail on my Eris before I receive it on my desktop through my Roadrunner connection.

 

[Frisco]

I also use a Roadrunner account for my primary email and have never had anything deleted from the server because I received it on my Eris. I also know for a fact that I usually receive the mail on my Eris before I receive it on my desktop through my Roadrunner connection.

I have found that to be true with my RR account as well.

It's become my default as a result of that.

 

[prj]

I don't have the option in my settings to leave on server and after the OTA found out all the email that loaded from my server and I deleted on my phone (thinking it would all be on the server) was GONE. Haven't been able to find true "pop3) settings for yahoo, only IMAP so I didn't know what was goning on until now. Thanks for the insite!

You do have settings

Mail>menu>more>settings>send & receive

Then uncheck the box that says delete mail from server.