[Verizon] Error mounting /sdcard/.android_secure!

[tomkeen99]

Hi,
I'm looking to sell my old galaxy nexus, as I've bought a SIII, so I wiped everything off the phone. Unfortunately I had enabled the encryption which is refusing to be removed.
I'm not a techy guy at all, so looking on some of the threads here has totally confused me.
My phone looks like it was a Verizon phone but the previous owner has unlocked it.
When I try to do a full factory reset using the 'hold down volume buttons' thingy I get the following error:
Error mounting /sdcard/.android_secure!
In layman's terms, what does this mean and how do I go about removing the encryption?
Hope that makes sense.
Thanks for your help.
Tom

 

[teddyearp]

You don't need to do a factory data reset in recovery, i.e. holding the volume up and down buttoms while powering up the phone.

Whiel the phone is powered up, just go to settings scroll down to 'personal' and select backup and reset. Then from there select factory data reset. That should do it.

good luck