Help Video playback keeps pausing and camera dead

[*geoff]

Hi everyone, I'm new to the forum and need some help. I've had my Desire HD since June and it's been great (a phenomenal upgrade from BlackBerry Storm).

It has rebooted a couple of times randomly, and occasionally some photos will dissappear, then reappear later, but until yesterday everything else worked great.

I have about a dozen movies on my phone, most since June, and suddenly yesterday I can't play anything for more than about 20 seconds then it just pauses! This happens in both Act 1 and the htc Video app, and with all videos including films I converted & transferred onto the phone, music videos downloaded from iTunes AND videos recorded on the phone!

Now I've discovered that my camera does not work either! It turns on but before I have a chance to snap a photo the screen goes black, then fades back in, then black, and back and forth fading in and out continously... Same with the camcorder, I can get it to start recording, but then it will go black and stop recording.

The first thing I tried was to uninstall Act 1, reboot and reinstall, but that didn't help. I tried searching the form but couldn't find anything similar.

Any help would be greatly appreciated!!

 

[landovr]

Sounds like a hardware failure. You could try a factory data reset and if it still does the same thing then it is def a hardware failure.

Have you tried pulling the battery out?

 

[*geoff]

Yes, I pulled out the battery three times today, no change. How do I factory reset, and how do I back up my contacts?
Is there an easy way to back up my contacts to my gmail or google+ account?

Thanks!

 

[El Presidente]

Yes, I pulled out the battery three times today, no change. How do I factory reset, and how do I back up my contacts?
Is there an easy way to back up my contacts to my gmail or google+ account?

Thanks!

Welcome to the forums!

Backup your contacts - Click

Factory reset is Settings -> SD & Phone Storage -> Factory Reset.

 

[*geoff]

I backed it all up and did a factory reset last night, and everything seems to be back to normal now. Thanks for your help!