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Warning! Do not try the mobile hotspot

C

ccretur

Lurker
FWIW-If you try to access the mobile hotspot with a widget or whatever, you will lose mobile data access. The phone then has to be reset by VM CS (factory reset will not fix the issue). I just got off the phone with them (almost 2 hours) and got mine back to a new state, just like it came from the store. Activated again and back in business.
 
axelxbc said:
Wow! Same exact thing happened to me. Except the 3 reps I talked to on different phone calls could not figure out what was wrong! Instead they sent me a brand new phone. My "Quick Settings" App was the one that broke my data, So everyone be careful.
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so Virgin fixed mine over the phone. The fix is dialing ##786# then entering your (what I believe is) MSL code. Mine was 222128, but i don't think it will work for other phones. Then clicking restore.
 
bobloadmire said:
so Virgin fixed mine over the phone. The fix is dialing ##786# then entering your (what I believe is) MSL code. Mine was 222128, but i don't think it will work for other phones. Then clicking restore.
Click to expand...

Really wish they would of took me through those steps. I did get lucky tho and Virgin Mobile sent me a totally brand new unopened box. Called to make sure I heard the lady correctly over the phone the previous time when they set up the exchange, and they did in fact tell me to only send back the shell of the phone. Free Charger, USB cable, and Battery!
 
axelxbc said:
Really wish they would of took me through those steps. I did get lucky tho and Virgin Mobile sent me a totally brand new unopened box. Called to make sure I heard the lady correctly over the phone the previous time when they set up the exchange, and they did in fact tell me to only send back the shell of the phone. Free Charger, USB cable, and Battery!
Click to expand...

nice, i'm sure they don't have refurbs yet.
 
I unfortunately found this thread too late! Grrr!! So I've tried calling Virgin Mobile several times and I have been promised a call back from their Engineering Dept in 24-28 hours "Rapid" response team. I guess is that what is the magic words I need to use with Support Calls that gets me to the right person who can give me my MSL. All the 2nd level techs I've spoke to said they can not provide me my MSL.
 
I found a website that lets me generate my MSL. Now, could you please tell me the rest of the steps to reset my phone so I can get back my data service? Thanks!
 
mw6sense said:
I found a website that lets me generate my MSL. Now, could you please tell me the rest of the steps to reset my phone so I can get back my data service? Thanks!
Click to expand...
What is the website for the MSL?

And if you watch the video NNF linked she walks you through the steps.
 
No luck here. I though I would have better chance getting the BBuy cell rep to ask for my MSL from VMo but apparently it would be easier to obtain state secrets than than the MSL for a 130$ phone :(
I was told the VMo may have a fix but I will have to wait another day until they call me back on my work #

Update: I tried BBuy again and luckily they had 1 last Elite left in the back storage room. It took some wrangling but they exchanged phones and I am still a very happy Optimus Elite owner
 
Glad it worked out for you taco. same thing happened to me as well and best buy in the end exchanged it.

Devs should take a gander at the logcat messages from those willing to part with it. It may hopefully divulge more informaiton.
 
TacoBallZ said:
I unfortunately found this thread too late! Grrr!! So I've tried calling Virgin Mobile several times and I have been promised a call back from their Engineering Dept in 24-28 hours "Rapid" response team. I guess is that what is the magic words I need to use with Support Calls that gets me to the right person who can give me my MSL. All the 2nd level techs I've spoke to said they can not provide me my MSL.
Click to expand...

i call to VM today and the first person said that he dont know what i was talking about and them that they dont have that code and bla bla bla and i ask talk to the manager and i tell him that i just need the MSL cuz i want fix my phone and he say sorry and more sorry cuz the first person dont give me the code but they dont know cuz is new and ect lol but i dont know if my ADW launcher or Advance T Killer or Fancy widget or something is make me get error 104
 
The less you talk about MSL and the more you play dumb the better your chances of getting the reset when an engineer reaches you. That said many of us, myself included did NOT try to get the wifi hotspot enabled and instead was blocked when a feature in the app triggered the flag. Therefore if you just say that the data suddenly stopped working after you got all your apps installed you should get someone to reply to you in 3 days. Otherwise just get an exchange at either radioshack or best buy if you're within 30 days.
 
So today i installed juice defender. Got my first error 67 after ownung the phone for 5 days. Funny thing is that i got the error once and it hasn't come back. Weird
 
TacoBallZ said:
No luck here. I though I would have better chance getting the BBuy cell rep to ask for my MSL from VMo but apparently it would be easier to obtain state secrets than than the MSL for a 130$ phone :(
I was told the VMo may have a fix but I will have to wait another day until they call me back on my work #

Update: I tried BBuy again and luckily they had 1 last Elite left in the back storage room. It took some wrangling but they exchanged phones and I am still a very happy Optimus Elite owner
Click to expand...

Yes but, now someone else can't have one that could have bought that one. :(
 
Also got this error tonight without any wifi hotspot or juice defender installed. I had connected my phone to my PC and was making a copy/paste of files from my phone to desktop. Once I finished that, I started getting the message. It was too late to call VM (after midnight when I did it), so I sent an email and will call in the morning as well.
 
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