Warning

[redrover]

Take care if you download
NQ MOBILE MANAGER
They take money from your phone account
Only

 

[Chuck O. Jones]

Take care if you download
NQ MOBILE MANAGER
They take money from your phone account
Only

 

[redrover]

If they did you probably, inadvertently, gave them permission to.

If you didn't it is simple stealing and they are simple thieves.
In that case: report it to appropriate authorities (like Google's Market and the law).

No
At no stage did they ask and at no stage did i give permission

 

[ironass]

I'm guessing that you upgraded, whether by accident or to get more features, to the Premium version.

"Please note that users in the following countries will be charged when upgrading to the Premium version."

This is followed by a list of countries, including the UK.

See here:-

https://market.android.com/details?id=com.netqin.mm&feature=search_result

 

[redrover]

I'm guessing that you upgraded, whether by accident or to get more features, to the Premium version.

"Please note that users in the following countries will be charged when upgrading to the Premium version."

This is followed by a list of countries, including the UK.

See here:-

https://market.android.com/details?id=com.netqin.mm&feature=search_result

NOP
still have the NON premium version
I never asked for the premium version
I still want my money back

 

[alostpacket]

1) Email dev ask for a refund, include your google checkout order number

2) if that fails report to google checkout

3) if that fails report to phone carrier

4) if that fails consider report to police


my guess is that you will get things solved by step 1 or 2

hope that helps

 

[Roze]

Oh man Redrover, that blows. Hopefully the Dev is understanding and give you the refund.

 

[redrover]

Oh man Redrover, that blows. Hopefully the Dev is understanding and give you the refund.

This is the email they sent me
==========================================
Dear John,

Thanks for contacting us. After checking by your UID, we get the notice that you have subscribed monthly Mobile Manager Service on 6th of Sept. Actually, the user chooses

 

[Roze]

This is the email they sent me

As i never pressed any buttons they are still trying to con me out of my money

They have screen shots? lol How is that even possible? File a claim with your credit card, you'll get faster result. I haven't heard the best reviews for Google Checkout support tbh. Don't forget to unsubscribe to whatever they subscribe you to!

 

[alostpacket]

^I'm guessing they were "informational/explanatory" screenshots, not screens as evidence of his use of the app.

Google Checkout support themselves wont care, but they will forward the complaint to the dev, and devs have very, very few complaints until the account gets pulled. So they will often honor any legit complaint with a refund when the alternative is possibly getting their account shut down.

It may work, it may not. Personally I tend to give refunds pretty liberally. I want happy customers, because then they are happy supporters and promoters of my app

 

[Roze]

^I'm guessing they were "informational/explanatory" screenshots, not screens as evidence of his use of the app.

Google Checkout support themselves wont care, but they will forward the complaint to the dev, and devs have very, very few complaints until the account gets pulled. So they will often honor any legit complaint with a refund when the alternative is possibly getting their account shut down.

It may work, it may not. Personally I tend to give refunds pretty liberally. I want happy customers, because then they are happy supporters and promoters of my app

I still say file a fraud claim with the credit card company I believe it's a much faster route, lol.

 

[MacFett]

I still say file a fraud claim with the credit card company I believe it's a much faster route, lol.

Except if I'm reading the OP correctly. it was charged to his phone account not to his credit card. It would need to go through his carrier rather than credit card.

 

[Roze]

Except if I'm reading the OP correctly. it was charged to his phone account not to his credit card. It would need to go through his carrier rather than credit card.

Phone account = Google Account. I read it as it's through Google Checkout, which requires your credit card for you to make any app purchases and in app purchases.

 

[alostpacket]

At least 2 carriers support carrier billing in the US now. AT&T and I think Sprint? Can't remember.

I see people trying to buy stuff all the time with it. Often they get rejected though.

 

[MacFett]

Phone account = Google Account. I read it as it's through Google Checkout, which requires your credit card for you to make any app purchases and in app purchases.

That makes sense too. I read it as when you text to Red Cross and donate $10 for relief kind of thing.

 

[redrover]

Except if I'm reading the OP correctly. it was charged to his phone account not to his credit card. It would need to go through his carrier rather than credit card.

correct is was charged as a

 

[redrover]

Latest

I give up
Copy of email I sent to them

"Once again I must reiterate
I did not subscribe to the pro version

Never the less I can see that you will not refund my fraudulently taken

 

[redrover]

By the way
Can anybody suggest an honest sms call blocker

T.V.M.I.A.

 

[MacFett]

Can anybody suggest an honest sms call blocker

Can you not block through your carrier? My carrier (Virgin Mobile USA) has a page in my account where I can add numbers to block their SMS.