Help Warrnty for second owner

[sammie2]

Hello,

How does the warranty process work for second hand owners? I purchased the phone brand new but I am considered the second owner.

Verizon said warranty is void at this point. Is this true.

 

[Jedii]

You need to clarify.

You mean, you purchased the phone from an individual that sold it brand new?

If you did not purchase the phone from a Verizon store/indirect store/big box (walmart or bestbuy) you have no warranty through them.

Motorola will warranty their product. But they may state that since you have not registered the device through them, you are not covered. I honestly do not see Motorola giving you a replacement.

But, you can contact Motorola Warranty at 1-800-734-5870. Open 7am-10pm CST.

Just don't get your hopes up.

 

[sammie2]

Yes, I purchased it through an individual brand new.

It is actually a HTC incredible and the verizon rep tried everything he could but he said he couldnt get around it. He even got HTC on the line but their warranty service dept was closed for the day.

 

[Jedii]

Oh. My bad. I was reading your PM and the previous thread I had assisted you on. Let me get you HTC's number.

1-888-617-1113.

Also, whats going on with the device? Anything we can do to help out?

 

[sammie2]

Just a little small piece of lint under the screen. Other than that the phone works fine!

I was even thinking of just replacing the entire housing but only want a professional to do this.