Help What happened to HiSuite?

[IgorArnaut]

Greetings. I've recently encountered a problem while trying to transfer my files to PC.

I had HiSuite on my phone and my PC installed. When I connected my phone and my PC, HiSuite disappeared from my phone. HiSuite on PC told me that HiSuite will be installed on my phone, so I clicked "Ok" and few seconds later it told me that installation has failed.

I tried fixing this by turning off USB debugging, reinstalling HiSuite on my phone and on my PC and restarting my phone and my PC. None of these solutions worked.

By the way, HiSuite on PC was updated to 10.1.0.550_OVE and it seems that it tried to install this version on my phone too.

Does anybody have a solution?

Huawei MYA-L41, Android 6.0
Windows 7 Pro with SP1

 

[mikedt]

Try another USB cable, and a different USB port on your computer? When you reinstalled HiSuite on your phone, try running it, does it show you an 8 digit number, which you have to enter on the computer HISuite?

FYI I use HiSuite as well.

HiSuite 10.0.1.300_OVE
Huawei Mate 10 ALP-AL00, Android 10.0
MacOS Catalina 10.15.6
My setup is different to yours of course.

 

[IgorArnaut]

Try another USB cable, and a different USB port on your computer? When you reinstalled HiSuite on your phone, try running it, does it show you an 8 digit number, which you have to enter on the computer HISuite?

FYI I use HiSuite as well.

HiSuite 10.0.1.300_OVE
Huawei Mate 10 ALP-AL00, Android 10.0
MacOS Catalina 10.15.6
My setup is different to yours of course.

I used the right cable. The problem is that HiSuite disappeared from my phone.