Help Wildfire S 2g instead of 3 g

[j33p3rz]

Hello Im wondering before I contact t-mobile is there a setting that Im missing to get the 3g?The coverage in my area should be great for 3g but since I had the phone yesterday its been 2g.Thanks for any help

 

[j33p3rz]

Well i just talked to tmobile they said i might be in a 2g area hmmm I have 3 other people here using tmobile and their phones say 3 G somethings not adding up here.

 

[El Presidente]

Do you have your APN setup correctly?

Settings -> Wireless & Networks -> Mobile Networks -> Access Point Names.

Not sure what Tmobile's settings are, you'd probably need to find out from them.

 

[j33p3rz]

Yes I have that all set up.I dont get it.

 

[El Presidente]

If you go into the dialer app, do *#*#4636#*#* then in the menu, select phone information, scroll down to the bottom of the page, does it say "WCDMA preferred"?

 

[Harish Harris]

Do you have the network mode as "GSM/WCDMA auto" selected? or any other option?

 

[lenocm]

Have you installed an existing (old) SIM into the phone? If so, it might not be 3G enabled.

I've just been through the maze with Tesco Mobile. Two Samsung Galaxy Minis (returned) and now the HTC Wilfire S all failed to get a 3G connection with about five different SIM cards. I had the handset unlocked, installed an O2 SIM and got 3G/HSDPA straight away. I'd suspect your SIM card as the source of the problem.

 

[j33p3rz]

Its is set to WCDMA preferred

And its also on GSM/WCDMA auto

And its a new sim card came with the phone when I ordered it

 

[lenocm]

And its a new sim card came with the phone when I ordered it

So were mine, but they still didn't work with 3G.

 

[BackDaws]

i dont know if you know but H is faster than 3G, HSDPA is classed as 3.5G so if you are getting H then dont worry its running at its fastest.

 

[Hexx]

This might sound daft, but if you are with T-Mobile is your phone connecting to the T-Mobile network? T-Mobile customers can share the Orange signal which helps improve coverage but when roaming on to Orange you'll only get a 2G signal. Catches me out now and again that one.