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Help Wrong number showing?

A

Aeryn Miller

Lurker
Today my friend gave me his number and when I tried to ring and text it, he didn't get it. Instead, I gave him mine and he rang me. The numbers were the same. I texted him later and he texted me his reply on a different number. I tried to text him on the number he replied to me on but he didn't get it, so I've got two phone numbers in my phone and I can only reply to one. He's got an iPhone 5s but I don't know what his carrier is. I have a Samsung galaxy ace 4 and my carrier is three. The two numbers are the same except the one he's replying to me on has an extra number. When I click on his contact it says were texting from the same number. What's wring and how can I fix it?
 

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What do you mean by "The two numbers are the same except the one he's replying to me on has an extra number"? If there is an extra digit then the numbers are not the same, so I suspect that this statement is the key to the problem.

What happens when you do try to call or text? Do you hear the phone ring when you call (I know he doesn't, but what do you hear?)? If you press and hold a message that he didn't receive and ask for details or status what does it say? If you request a delivery report before sending a message what happens? This is the sort of info can help understand the problem.
 
Hadron said:
What do you mean by "The two numbers are the same except the one he's replying to me on has an extra number"? If there is an extra digit then the numbers are not the same, so I suspect that this statement is the key to the problem.

What happens when you do try to call or text? Do you hear the phone ring when you call (I know he doesn't, but what do you hear?)? If you press and hold a message that he didn't receive and ask for details or status what does it say? If you request a delivery report before sending a message what happens? This is the sort of info can help understand the problem.
Click to expand...

When I ring the number, it rings, but all I hear is the call tone. The two numbers I have in my phone are the exact same but the one he's replying on has an extra 0. I'm from the UK so all of our numbers start with 07--- ------- where as his says 077--- -------. He has 13 numbers and British numbers only have 12. I've click on details and it says that it's sent.
 
Actually UK mobile numbers have 11 digits (I'm also in the UK), and if you add extra digits at the end they will be ignored. So if you dial 07xxx xxxxxxy or 07xxx xxxxxxyz you will end up calling 07xxx xxxxxx. Therefore if the numbers differ anywhere in the first 11 digits (such as 07--- vs 077---) these are different numbers.

When you say that the number rings but all you hear is the call tone, you mean that his phone actually rings when you call it? What happens if he answers - you still just hear the call tone? And actually I'm not sure what you mean by a "call tone" - mobiles don't have a dial tone, so I'd expect either ringing (if it connects to a phone) or a rising tri-tone if the number is not available. Sorry for all the questions, just trying to make sense of the data.
 
Hadron said:
Actually UK mobile numbers have 11 digits (I'm also in the UK), and if you add extra digits at the end they will be ignored. So if you dial 07xxx xxxxxxy or 07xxx xxxxxxyz you will end up calling 07xxx xxxxxx. Therefore if the numbers differ anywhere in the first 11 digits (such as 07--- vs 077---) these are different numbers.

When you say that the number rings but all you hear is the call tone, you mean that his phone actually rings when you call it? What happens if he answers - you still just hear the call tone? And actually I'm not sure what you mean by a "call tone" - mobiles don't have a dial tone, so I'd expect either ringing (if it connects to a phone) or a rising tri-tone if the number is not available. Sorry for all the questions, just trying to make sense of the data.
Click to expand...
It's okay.
I hear ringing but I called him when he was right next to me. Nothing came up on his phone, also, I got a text from that number saying "hi, who's this?" When I was right next to him. He didn't type that text but every text he's sent me has been from that number. I can't reply in the number he's texting me on because he doesn't get it, so I'm having to text him on the number he gave me, but he's replying on the other one. The number with two 7s (I said an extra 0 last time, I meant 7) has 13 numbers in and it's not cut off. All 13 numbers are still there when I call.
 
The phone thinks all 13 are there, but the network will ignore extra digits at the end. That's absolutely how it will work for phone calls, because I've received wrong number calls of that sort: the caller accidentally enters two "2"s when dialling instead of one, thus entering a 12 digit number the first 11 of which were my phone number, and the network connects him to my phone.

I hear ringing but I called him when he was right next to me. Nothing came up on his phone, also, I got a text from that number saying "hi, who's this?" When I was right next to him.
Click to expand...
Yes, you have dialled the wrong number. Somebody else's phone rang, and they sent you a text to ask who you were because they didn't recognise your number.
 
I still think it has to do with Apple's handling of the number, I would have your friend unregister his phone, and then reregister it again. call up Apple and explain what is going on.

this the the SMS problem that is just like when someone buys an Android phone, but used to have an iOS phone.... and Apple did not release their number in the system. IMO, make Apple release it, and reregister it.


but, it seems Hadron has a different outlook, and since he is in the UK, go with his version.

I'm in the USA
 
The Apple message problem is Apple owners not being able to send messages to someone who has switched to Android because their iPhone still thinks the switcher is using iMessage. This seems to be the other way round.

But I think it is clear: if you hear a phone ringing, and the person you are calling is next to you and their phone is not ringing, then you are actually calling a different phone. As telephony is just down to the network (what SIM is associated to what number) that's not something that Apple can mess up, whereas iMessage is entirely their doing.
 
Hadron said:
The Apple message problem is Apple owners not being able to send messages to someone who has switched to Android because their iPhone still thinks the switcher is using iMessage. This seems to be the other way round.

But I think it is clear: if you hear a phone ringing, and the person you are calling is next to you and their phone is not ringing, then you are actually calling a different phone. As telephony is just down to the network (what SIM is associated to what number) that's not something that Apple can mess up, whereas iMessage is entirely their doing.
Click to expand...
But why is my friend replying in the "wrong" number then When I send him messages on his number? Also, if I send a message on the wrong number he doesn't receive it.
 
I can imagine Apple problems with messaging, though the details seem a bit odd. He is using standard SMS, no gateway app, internet messaging or anything else?

What if you just delete his current contact from your address book (completely, both numbers), ask him to phone you, then make a new contact using the number from that call in your call log? Just to make sure that the number you have is exactly what the telephone network is using? Normally I'd say a text is fine for this, but given the oddities here I have more faith in a call giving you the correct number (a normal mobile phone call - if his network supports wifi calling do not use that).
 
Aeryn Miller said:
But why is my friend replying in the "wrong" number then When I send him messages on his number?
Click to expand...

That, I'm afraid, is just another of Life's Great Mysteries right now. Just like how two Galaxy S5 Minis sold six months and 350 miles apart can have the same IEMI programmed into their hardware. But I digress... :oops:

Remove your friend's details from your contacts list.
Reboot your phone and double-check that his/her details are gone.
Ask him/her to send you a text message and note the incoming phone number.
Ask him/her to call you voice and again note the incoming number.
If both match then the problem was in your own Contacts database.
If they don't then it lies with either your or their network provider, and more detective work will be required. ;)

p.s. ninja'd (for the umpteenth time!) by Hadron. Great minds etc... :D
 
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