www.galaxyshelp.com

[t-readyroc]

then another drop down called Model Code with these options:

SEG-I897ZKAATT
SGH-I897ZKAATT
SGH-I897ZKMATT

Right. These were the model codes I was referring to above. I haven't gone back to try to register again yet, but will likely try again today. Did you ever get it to work for you?

 

[smeltn]

Great news!! So glad to see Samsung is really pushing the Galaxy S so hard

 

[mi04se1]

If you have Twitter, follow galaxyssupport. I got a tweet from Samsung on Friday that there will be a fix in the near future, possibly this week.

 

[DT]

Right. These were the model codes I was referring to above. I haven't gone back to try to register again yet, but will likely try again today. Did you ever get it to work for you?

I didn't! Though I didn't put a ton of effort into it either. If/when I get registered, I'll make sure I post how I did it.

 

[suprsidr]

He advised to subscribe to the Samsung Twitter (@SamsungService) and Facebook (SamsungService)

Oh hell no, that was like getting a virus.
Never seen so much spam so quickly.
Un-subscribed.

 

[carfield]

Look like this is only for US user..... too bad I live in HK

Looks like Samsung has launched a dedicated site supporting the Galaxy S - www.galaxyshelp.com

I contacted their live chat on the site and asked about the GPS issue. Here's a short snip of the conversation

Ruth: We need to perform soft reset by removing and reinserting the battery. If the issue still persists, check the signal strength. Turn OFF and turn ON the GPS. If the issue still persists, the device need service at the service center.
Visitor: OK. I'm in a building right now and don't exect to be able to get a signal in here anyway. I've tested the GPS functionality in several ways and have made several changes to GPS settings. Some seem successfull at first but never fully resolve the issue. I'm a member of several forums specific to the Galaxy S and we've all shared our experiences and settings. The community is under the impression that Samsung has acknowledged that it's aware of the problem and is working on a firmware fix. I'm mainly contacting you to verify that that impression is correct. Can you tell me if Samsung knows about the problem and is working on a fix?
Ruth: Please allow me to go through the inquiry.
Ruth: As this is the level-1 Tech support I recommend you to contact our Level-2 tier at 1-877-EZ2GALAXY (1-877-392-4252) regarding your query.
Ruth: You will get the exact information about the issue and firmware update to fix the issue.
Visitor: OK. Thank you for your help Ruth, I will do just that!

​

I'm going to call Tier 2 now

 

[sremick]

Well, there's Model Name (where you can select SGH-i897), then another drop down called Model Code with these options:

SEG-I897ZKAATT
SGH-I897ZKAATT
SGH-I897ZKMATT

I'm assuming it's one of the second two (SGH like the model), but I had a siny ZK out to the right of my SN, so that doesn't help to figure out which one!

I might just pick one and let 'er rip

Couldn't get registration to work.

I tried both of the last two with a triple-checked S#, no go. Tried the IMEI number too just to test and also didn't work.

 

[JamesR913]

Yes, I know the difference.
I've even gotten a magnifying glass and entered every number and letter and it still comes back as invalid.

There are quite a few people who have had this problem.

I ended up using the IMEI # and it worked

 

[Sledutah]

You enter the IMEI number in the S/N box. When you enter the number it even tells you the manuf date.