Help XT720 Manual Reset...

[Lew-89]

Hi,

Have just got this phone, but its acting a little weird.

I have followed this guide:

https://motorola-global-en-aus.custhelp.com/app/answers/detail/a_id/45487/~/milestone-xt720---master-reset-%2F-factory-data-reset

But all's i get is just a black background with an icon of a white triangle with a yellow exclamation mark in the centre and a phone. Nothing else, no "Wipe Data/Factory Reset" option ect...

What am i doing wrong ???

 

[motoindo]

pressing n hold the camera bottom + volume down u will see the menu...to exe the menu using de media bottom..

 

[Lew-89]

There is an error in that guide. It's actually the Camera Mode Key you have to hold, and not the Camera Key to bring up the Recovery Screen...

• Turn off phone
• Press Power key + Camera Mode Key to power on the phone and bring up the recovery screen
• Press Volume Up + Camera Key to show the recovery menu.
• Use Volume Up/Down Key to hilight and Camera Mode Key to select
• Select Wipe data/factory reset
• Select Reboot Phone