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Help ZTE Warp cracked digitizer

Doesn't work for the phone. I used the one from my lenovo x61 tablet, works on my cheap android tablet, and the laptop, no go on the phone
 
I tried calling them and the problem is that the digitizer is cracked so they want to charge $150.00 to repair it and I paid $200.00 for the phone and its only a week old. :o( I searched all over the web for a replacement but the ZTE Warp is basically the only phone I can't find one for..... I am very sad.
 
I want to thank everyone for their concern. I cracked the touchscreen glass after only having the phone for a few days. ZTE wants $150.00 to repair the digitizer but thats not practical for me especially with the time involved with this process. ALL WARRANTY'S OFF IF YOU CRACK, CHIP OR SPIDER YOUR SCREEN. I found a new digitizer for pretty much any phone out except the ZTE warp and it's driving me nuts!!! Hopefully somebody has a solution for me.
 
Out of curiosity, if one were to get the add on $5.00 warranty that BOOST offers with the ZTE Warp when purchased, does that cover a cracked screen?
My Warp arrived with a cracked screen and after phone calls to BOOST and ZTE, I was emailed a shipping label from ZTE and got new phone with no charge. Phone had a couple of other issues as well as the screen problem.
 
I bought my phone from radio shack and purchased the 30 dollar service plan which turned out to be useless even if there are factory problems with the phone. ZTE and radio shack both said all warranties are pretty much erased if anything happens physically to your screen, which is the most vulnerable part of the phone. So far my only options are to buy a new phone or a new digitizer and i cant find the part anywhere on the web. Im hoping someone can save me from spending $460.00 just to use my brand new, unfortunately dropped a couple days after purchase ZTE Warp.
 
I repair phones for a living at a Boost Mobile retailer. We get returned defective ZTE Warps with issues like charging, vibrate, speakers, etc. If someone needs a digitizer, we can spare the parts from our worthless Warps, and charge a bit for repairing it. Just to help the community, if you guys need just the parts or want me to repair it, PM meh!
 
I cracked my screen like 3 days ago and called zte... they said they'll email me a shipping label and replace the screen... without a fee...

Sent from my N860 using Tapatalk 2 Beta-5
 
DrJoel86 said:
I want to thank everyone for their concern. I cracked the touchscreen glass after only having the phone for a few days. ZTE wants $150.00 to repair the digitizer but thats not practical for me especially with the time involved with this process. ALL WARRANTY'S OFF IF YOU CRACK, CHIP OR SPIDER YOUR SCREEN. I found a new digitizer for pretty much any phone out except the ZTE warp and it's driving me nuts!!! Hopefully somebody has a solution for me.
Click to expand...

If what you said is true... I don't understand why they treated my case differently... when I called I was expecting the rep to tell me I was on my own but instead he immediately asked for my email and told me I would receive a shipping label... all I have to do is pay for the shipping... not the actual repair.

Sent from my N860 using Tapatalk 2 Beta-5
 
I work for a Boost Mobile retailer and cannot find a new digitizer for a warp anywhere. ZTE said they would replace my customers screen for 107, and thats without warranty or insurance. If anyone has a warp digitizer screen please let me know.
 
If you can't get insurance to cover it or warranty why wouldnt you just buy a new one? Why go through all the trouble of putting the screen on and paying well over $100 on it..
 
As of 5/1/2012 BoostMobile is allowing you to add insurance to your phone regardless of age. Its like an additional $5 a month, but can send it in to get fixed after you add the insurance.
 
Seriously don't do it. Your self respect and good Karma aren't worth risking for a hundred bucks, not to mention the penalties for fraud.
 
jetx2x said:
I cracked my screen like 3 days ago and called zte... they said they'll email me a shipping label and replace the screen... without a fee...

Sent from my N860 using Tapatalk 2 Beta-5
Click to expand...



Hi i just contacted zte via email. They emailed me back: We would request you to approve the same for repairing your phone. If you approve, there would be a call given to you in the next 24 hours asking for your billing details.
and you could reply to the e-mail with your physical address



I honestly dont know what thats supposed to mean, does that sound along the lines of what they told you?

Thanks
 
Any updates on this?
I just got ahold of another Warp but the screen is cracked to hell and back. Found some on ebay but they're asking for around $50 and I really don't want to pay that much (can't afford atm). Unless of course someone that has a bricked Warp is feeling generous. lol
 
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