I wonder if anybody at Orange is aware of the level of resentment this is causing amongst their customer base... anybody pointed out this thread to them for example?
If I ran their customer relations, and saw a thread like this I'd be absolutely horrified. And I'd then start kicking butt all over the company until somebody got the whole sorry business sorted out.
Edit: Just saw the links to Facebook group, and signed up!
It's only causing resentment amongst Hero owners, which is probably a small percentage of their overall customers, which is why it doesn't matter to them.
If this was the iPhone, it'd be sorted by now as it's a higher profile device.
I was with O2 for years and was quite happy with their service and contract. It was only when I was in the market for a smartphone, that I looked around for a better data plan, and that's the only reason I'm on Orange. I phoned them up and got a cracking deal, but when I come to renew again, I'm not going to have any loyalty to any one network. Whoever has the best deal is where I'll go.
Like I've said before, I've been keeping an eye on this to see if anything actually happens with the update. But I'm also quite happy with the custom ROM I'm using, so don't see any reason to go back to the official update if/when it appears.


