My phone freezes up at least 6 times a day after the update. I have to do a battery pull to get it going again. I did a factory reset and formatted the sd card same thing happens. I called Verizon and they said they are having lots of calls from people with the same issue and a new software update will be coming out to fix it. She said that if they sent me a new phone it would have the same issue. Has any one else been told this?
-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
Droid x freezes up verizon say new update coming
- Thread starter rexboe
- Start date
-
- Tags
- motorola droid x
I haven't had that problem, and I haven't heard about it. I hope the REP wasn't pulling your leg. Either way, they should give you some kind of fix. A new phone or something. I would call back and tell them that your phone has been freezing a lot and is unusable. Don't tell them that you have been having this problem since the update. That way, hopefully, they will send you a new one.
bigbadwulff
Android Expert
If it comes out i'm not loading it. My phone works PERFECTLY now after the update. Was fine before it also. One of the lucky ones...
The update completely screwed mine up. I kept getting stuck at the Motorola logo on boot. I did a battery pull for about 10 minutes, and it came on and worked fine. I rebooted, and it got stuck at the M logo again.... I did a factory reset and that didn't even fix it. I called the VZW rep, and he promptly sent me a replacement. Now it's in and working fine all except for the Battery Manager force closing every now and then.
rmcf
Member
I've been having the same exact problems but haven't contacted Verizon yet. Did they send you a new phone or a refurb?
All the replacements are refurb, but you honestly can't tell. If anything, the refurb one is sturdier than my other one. No scratches, dings, or anything.
LessFilling
Newbie
My phone has not froze, but after charging all night, this morning the screen was on and would not shut off! It would dim but that's it. checked settings and still set for 15 sec. I had to reboot to get it working right.
rdillz
Well-Known Member
Got my refurb today and its much better than my original. All the buttons are tighter and the best part is it came with 2.1. The 2.2 update is a mess!
I haven't had that problem, and I haven't heard about it. I hope the REP wasn't pulling your leg. Either way, they should give you some kind of fix. A new phone or something. I would call back and tell them that your phone has been freezing a lot and is unusable. Don't tell them that you have been having this problem since the update. That way, hopefully, they will send you a new one.[/QUOTE
Thanks I called them back and they sent me to a second tier tech who was a lot smarter and he is sending me a replacement phone. I hope the replacement doesn't freeze up too.
Sorry to hear about the issues: Since my update it has been working great & I just installed Launcher Pro which also made a big improvement. I was waiting untill 2.2 update before I installed it.
Its possible since not everyone is having the freeze issue, it might possibly be certains Apps.
Its possible since not everyone is having the freeze issue, it might possibly be certains Apps.
Sketchr
Android Enthusiast
My previous DX did that several times a day. I finally had enough and told them I wanted a replacement. I only had the phone for one week. Just received my replacement unit yesterday and it's as smooth as butter. No issues so far. The reps I contacted about my problem never mentioned others with similar experiences. I think this is an equipment problem - not sure it can be resolved by software...but time will tell.
rmcf
Member
I see. Well i guess i'll have to take the hit and go for the refurb. Bummer haha. Thanks though.
Sketchr
Android Enthusiast
Not if you've had the phone less than 30 days. If you paid full price for a new phone, your replacement is/should be new as well. I told them I would be returning the phone completely if I did not receive a new one. I'm not a difficult customer....but I'll be damned if I pay full price for used. No matter how good it is...
Its so hard to believe that this is an equipment problem. That would be very disappointing indeed. As for an update, i have no doubt that needs to happen. I've run my phone after a factory reset with NONE of my apps installed and still had keyboard lag and the battery manager FC. This phone was flawless on 2.1...
M
mike145
Guest
When I called for my replacement last week, I asked about getting a new replacement. I paid full price less than 30 days ago. The rep on the phone said they don't send new phones anymore. I ask for the supervisor and he confirmed what she said. Only CLN phones are sent out as of last month.
LaZeR
Android Enthusiast
I sure hope that information is correct. This current release has mucked up so much audio related functions on my phone at random I'm ready to pull my hair out and go back to the winmo platform where at least I can expect bugs and subsequent fixes or work-arounds. They have literally turned a decent piece of hardware into garbage.
anthonygobot
Well-Known Member
If the fix happens then you all are lucky but I wasnt about to wait. Ask for a replacement! VZW sends a refurb and supposedly Motorola will fix your faulty phone but you dont get a replacement so you will be phoneless.
When we went to the Verizon store to get my daughters phone fixed because of the same issues here, they said they would send her out another phone. i asked for a new one since she'd only had this one for 6 days. they said there were NO refurb'd phones and the phone they would mail would be NEW, but come packaged as a "like-new" phone. I didn't believe them.
They 2 day fed-ex'd her phone and we got it this past monday. It IS a new phone and yes, packaged as a "like-new". It's also sturdier than mine! She hasn't had one sec.s problem with this one and the update went smoothly.
Just remember, when they ship out the replacement, you gotta take your data card out and insert into the replacement phone. We forgot, but the phone won't work properly without it. : )
OH...they also sent out a new extended battery free because i was "upset" at the store ! ; )
They 2 day fed-ex'd her phone and we got it this past monday. It IS a new phone and yes, packaged as a "like-new". It's also sturdier than mine! She hasn't had one sec.s problem with this one and the update went smoothly.
Just remember, when they ship out the replacement, you gotta take your data card out and insert into the replacement phone. We forgot, but the phone won't work properly without it. : )
OH...they also sent out a new extended battery free because i was "upset" at the store ! ; )
When I had a first generation Droid I went through about a half dozen replacements for what I think was just a flaw of the phone or my location (lousy audio muffle).
Each one Verizon sent was either new or so new that I couldn't tell that it was refurbished.
Point being that they weren't all scratched up with fingerprint smudges -- they definitely looked new.
Each one Verizon sent was either new or so new that I couldn't tell that it was refurbished.
Point being that they weren't all scratched up with fingerprint smudges -- they definitely looked new.
jgreen0227
Member
Yeah, so far I've had 2 times where I got stuck at the M logo. I think keeping the battery out for at least 5 mins seems to get you past it. Also the only time my X freezes is when using the stock music player, which is very buggy now that I've read. I downloaded a better music player and that fixed that. I did notice in landscape mode keyboard with that added line at the top that shows the comma and others...it kind of crowds the viewing area when typing....you had more viewing area with 2.1. What's up with that comma anyways?? Why did they move it? Oh and the gallery just sucks now...very laggy and choppy when scrolling......hhhhhhhh. They definitely need another update to address these issues. You know, when you send out an update to your OS, it's supposed to enhance, not dehance. Oh well...I digress.