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Help My Htc Desire is deleting my text messages!

My 2.2 Desire just did this to me too. No boxes ticked anywhere.

Posting a ticket with HTC.

EDIT: So, HTC responded with the usual support mumbo jumbo. Do I have some software for backing up messages, has someone else deleted my messages, were the messages on the SIM or whatever. Have answered NO to all those questions, awaiting further reply.

EDIT 2: Two days, no reply from HTC.
 
Bummer. I've just received a text this morning, went to read it, went into Handcent and it only displayed that one message - which I thought was a bit odd, so read the text, went out of Handcent and then back in but there was still only the one message. Panicking I then checked the stock Messages app - but that only displayed the one message too - so it's not a Handcent issues! But...everything is just gone? I can't believe it?! I hope HTC release a fix for this, BUT if everything has been wiped, I can't see it happening and I can't see them getting anything back - had my Desire for AGES now and this is the FIRST and ONLY time it's ever cocked up...ANNOYED!
 
This just hit my Desire on Three (UK). Had the handset since July, updated to Froyo around a month ago, been texting and making calls today fine, then randomly my text messages vanished. It's not a deletion, as I had a couple of messages 'protected' and yet EVERYTHING vanished.

Randomly, first thing this morning I noticed one of my IMAP email accounts was showing messages from another account. It wouldn't refresh, and if I tried to open one of the messages on the incorrect account it wouldnt open. Switching to the correct account the messages load fine. I deleted and then re-added the account that was behaving strangely and everything returned to normal, on the email front anyway...
 
I'm not sure if this is anything particularly to do with Handcent or with the phone software it's self - don't know who to direct my anger towards!
 
Dagnammit! I have no further help to offer other than my own story of SMS/MMS related woe. All of my txts have also spontaneously vanished. I had been receiving msgs this morning without a problem. Viewed my bulging inbox with it's many hundreds of messages. Sent a text to a friend and then bam! All gone. No warning message, no force close. I turned the phone on and off but no change. The last msg I sent is the only one showing up.
I'm running 2.2 on HTC Desire. I've had the phone since May and have had NO problems with the phone until now. I've also checked my setting and I know I didn't have the "delete old messages" box ticked. It's still unticked. This sucks! If anyone has a work around or a solution, it would be much appreciated!
Until this is sorted, HTC DESIRE officially can suck it!
 
Advice to you all!
Dear HTC Desire users! I've contacted my service provider, the shop where I bought the phone and the manufacturer - HTC. No one can offer a solution.
SUCKS!
Anyway, the main problem it seems is that the issue isn't being logged with HTC and therefore they can't work around the problem. So, please, if you're having any problem with your phone, including the problem detailed above, please report the problem to HTC. HTC ? Support ? Customer Service ? Support via Hotline
I called the UK helpdesk and they were friendly and helpful. They also picked up in under 3 minutes.
United Kingdom English +44-845-890-0079 Mon - Sat 09:00- 18:00 (Mon - Fri) 09:00- 13:00 (Sat) HTC Global Warranty Service: +44 1279 206906
 
Exactly the same problem experienced today - 7 months worth of sent/received texts, all in one foul swoop.

Definitely not checked 'delete old messages'.

Using stock message app.

HTC - SORT THIS OUT, THIS IS A KNOWN ISSUE AND YOU CHOOSE TO IGNORE BY THE SOUNDS OF IT!!!

Most of us would provide log files if we knew how, and you could probably replicate in a lab and provide a fix.

I have praised the HTC Desire since launch, and this is the first major downfall IMHO
 
Mine deleted all my texts last night. It did so as the sent messages reached 1500. None of the "automatically delete" options are selected. Am very annoyed.
 
Hi!
From Italy, I had the same problem with htc desire Z.
It's horrible, I don't have anymore my messages.
There's some solutions?

P.S.: I'm really sad for this Htc. I'm thinking to sell it.
 
Hi guyz, tomorrow I'll talk with the Htc Technical support. So I'll write the news about this horrible problem.

P.S.: Sms backup+ (i installed this great app that sync all the sms with gmail. Unfortunately I knew too much late)
 
Hi all :)

I got my HTC desire the day it was released here in the UK (5th April) on Vodafone. No problems at all, other than it's been getting a bit sluggish to navigate around the phone for the past month or so, especially when browsing SMS messages.

I absolutely adore the phone, best phone I've ever had. I use it and rely on it for almost everything. I've been raving about it to everyone.

However, on Saturday, my phone randomly lost all my SMS messages (of which there were literally thousands) from the past 8 months. No warning, no reset, I wasn't even using the phone at the time, it was sat on my desk on standby. I didn't have the option ticked to auto delete messages.

It's a real shame because I'm now concerned about how much I rely on the phone and what else might randomly disappear.

I will definitely be backing up SMS messages from now on and everything else on the phone. It's just a shame so many people are losing sentimental messages :(

Can Android please look into this problem?

Si
 
This happened to me this morning. Had thousands of text that I hadn't deleted for months.

HTC Desire 2.2 Froyo
Orange contract

Not a happy bunny.
 
Just had this happen to me too, lost about 400 messages to & from various people. The phone made gave a message received notification, but when I checked it, there was no new message, and all my previous texts had gone too. Luckily there was nothing important there, but quite irritating!

Spoke to HTC customer services, the guy had never heard of this before, but I pointed out that a good deal of people online had posted the exact same issue, so this answer wasn't really good enough. He spoke to a manager who had heard of this, but there was not much they could do about it other than log the problem and escalate it to make the company aware it. He said if it is a software glitch (which it is) then a fix would be released in due course, plus Android 2.3 will be available as an update in the new year, so this may fix it anyway.
 
I just experienced the issues you described, just lost well over 1000 messages on my Desire HD that I've had about 3 months. No biggie, just bloody annoying.

I would note that the phone has been acting strangely for the last couple of weeks. The message tone would only sometimes sound, and I would have to open my messages frequently to see if a new message had appeared.

My phone also kept forgetting the "linked" people between my contacts and their facebook accounts. Possibly an un-related problem, but the timing makes me think otherwise.

All these things seem to have happened to me after a system update about a week ago. Everything was fine until that update...
 
jamie_nx01 said:
I just experienced the issues you described, just lost well over 1000 messages on my Desire HD that I've had about 3 months. No biggie, just bloody annoying.

I would note that the phone has been acting strangely for the last couple of weeks. The message tone would only sometimes sound, and I would have to open my messages frequently to see if a new message had appeared.
Click to expand...

I have the some problem on my Desire Z. The phone acted strange yesterday. And just like you, I had to verify if I recieved a new message. And now, all my messages have been deleted. Thank you HTC...
 
All my text messages have been deleted January 3rd 2011 (Android version 2.2.1 - HTC Desire Z). I didn't have the "delete old messages" box ticked. Very annoying. Thanks Android.
 
And yet another victim...
I had the Desire HD from the day it was released here in the Netherlands, and though I've had some glitches it worked fine. I updated the phone to 2.2.1 last week, and it's been running smoother than ever before (over 100hours online without problems). As I picked up my phone this afternoon to send a text, all of the 2000+ messages were gone...
Emails are still here (possibly because all of my accounts are gmail or on imap), contacts are unaffected, gtalk chats are still present as well; it's really just the messages :(

As a sidenote: did anyone else try the HTCSense.com service? I noticed it didn't work at all for me with the previous software, but started working after the update. But, while I can finally see my contacts online, it still said I had no messages... Could it be because of this?

I have contacted HTC, and expect a reaction within a couple of days - they were really quick with their answer last time.
Will post again.
 
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