The Evo's a great phone - but it's just a thing and sometimes when they make things they make lemons.
Absolutely good on you to demand your consumer rights. Keep on them. I think I speak for many here, we're pulling for you.
I just remembered - once upon a time, we used to have a number of Sprint store managers and reps posting on here, being Evo lovers themselves. I vaguely recall them detailing some differences or something between corporate or franchised stores - I just can't recall.
My point is - maybe search and if unsuccessful, ask in this forum if there are any Sprint folks - or other customers - that can give advice:
Sprint - Android Forums
I'm
not suggesting this is an adult puzzle or that you're doing anything wrong whatsoever.
I am, however, wondering if it's a true or false memory that there's advice to be had on the words to use so you're not lumped in with the crooked types with perfectly good phones looking for a freebie.
What I'm saying is - we've all had those products that never hurt for the doctor (I'm thinking of one of my cars!) - but in your case, how is that possible?
Maybe they didn't really look at it, thinking you're just "one of those" - and that's not ok.
In any service organization, there's always escalation. My experience when the reps and the stores couldn't get it together for me, was to use Sprint's web form and web-mail them my complaint. I and others taking this advice find that being clear, simple, to the point - X, Y, Z and no one is really helping me and I need immediate attention because in effect, I have no phone - that - will tend to get you 2 things.
1. A tracking number, with total accountability, in writing of the problem. Corporate cannot ignore that.
2. That typically gets you to Tier 3 Support - those are the overworked guys that make decisions and get the tough jobs handled. Those guys have solved for me in a few hours - literally - what 8 days of calling and store visits couldn't.
Final advice if you're interested:
* remember to put your email and cell phone number inside the web message, account number if you have it, and alternate (working) phone number if you have one
* don't threaten leaving or anything about contracts - that's not their department, they'll move on and prolly write you off as lost because of someone else's mess - remember - they're overworked at tier 3, I don't know how to explain it, but you must have those people where you work - the ones that get it done
* stress this one simple point -
I have no phone service because my phone won't work right, no one I've tried to work with is understanding that fact, can anyone help me? I am available anytime except xx-xx o'clock for anyone willing to please help me.
I know they have US offices, and I'm not sure, but I think they have overseas offices - so - maybe not a bad idea to even drop that letter tonight if you're so inclined.
Stores are supposed to help - but they make money moving iron, replacements cuts into stock (just my opinions). Not my opinion: I know that tier 3 support does not like hearing about people with no phone service.
Anyway, maybe that, or the Sprint forum, or something - many good lucks, again, keep us posted.
