I have been in the Atlanta area for almost 22 years. During that time, it has gone from a wonderful place to live, to the current miserable state. As a home improvement contractor, ANY price you give to someone is too high. Houses are rotting down, and homeowners want me to fix them for nothing. I tell them I can stay home and make no profit with a lot less hassle.
The point being, EVERYONE in the ATL seems to be surly, suspicious, all the way to not giving a damn. If I was gonna track down a VZW person to talk to, it would NOT be in Atlanta. I would expect to get just what you got.
Like it or not, PEOPLE determine how this kind of call will go. And PEOPLE in Atlanta reflect the bad attitudes that fear generates.
Sad, and not necessary.