Hello, I recently purchased the Galaxy S3 and about a week into owning it, the touchscreen suddenly stopped responding. The phone boots and I get reception and notifications, but I can't unlock the phone because the touchscreen doesn't work. I didn't drop it or get it wet, so I'm not sure exactly why it stopped working. I tried factory defaults and hard booting it, nothing. Any solutions?
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Help Touchscreen unresponsive?
- Thread starter JRoz
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- samsung galaxy s3
Welcome to AF Jroz!
So basically, you cannot get into the phone at all at this point? And you have tried to pull the battery while the phone is on, wait about a minute, then reinsert battery, and power up?
Thank you! Yes, I've tried taking the battery out and letting it sit for over 3 hours, and I still have no response on the touchscreen. No access to the phone at allWelcome to AF Jroz!
So basically, you cannot get into the phone at all at this point? And you have tried to pull the battery while the phone is on, wait about a minute, then reinsert battery, and power up?
Thank you! Yes, I've tried taking the battery out and letting it sit for over 3 hours, and I still have no response on the touchscreen. No access to the phone at all
The only thing I can suggest is either be bring it back to the store or try to reset it in recovery. Do you know how to get into recovery?
I believe I already reset it in recovery, recovery being the menu that comes up when you boot the phone while holding the volume up button and the middle button, unless I am mistaken and it's something else? Thanks for the response!
Yes that is correct. hmmmmm, I am not quite familiar with how to guide you thru anything via Odin, as I am new to this phone also. I have also rooted mine, so the only thing I can suggest is returning it for a new phone there buddy.
Unless someone else who knows something else can chime in
Yeah, this was just bad timing for me since it's christmas day and all of the verizon stores are closed and I have a 5 hour drive ahead of me tomorrow morning without music or GPS now XD Thanks for the help, merry christmas!Yes that is correct. hmmmmm, I am not quite familiar with how to guide you thru anything via Odin, as I am new to this phone also. I have also rooted mine, so the only thing I can suggest is returning it for a new phone there buddy.
Unless someone else who knows something else can chime in
airtioteclint
Android Expert
It sounds like a hardware issue to me. Returning for warranty is probably the best option. Sucks cause stores might be closed today. :/
GrandWazoo
Lurker
Hi Everybody, I seem to have the same problem here! Can anyone advise me?
On Monday a couple of times my touchscreen stopped working, but was fine after I pulled the battery and restarted. Then yesterday afternoon it froze up for good. I've tried a hard reset using power+home+volume up, bot nothing changes. The menu and back soft keys still respond, but not the screen. I did download this game from the Play Store yesterday, after it had started playing up but obviously before it went kaput.
I bought the phone off eBay in April, so no warranty!!! But it has been fine up to this point. Apart from me breaking the sim tray with an nano-sim adaptor a while back. Was gonna get round to fixing that yesterday but no point now
It's an international I9300, can't remember what version of Android it's running!
Any help would be most welcome thanks!
On Monday a couple of times my touchscreen stopped working, but was fine after I pulled the battery and restarted. Then yesterday afternoon it froze up for good. I've tried a hard reset using power+home+volume up, bot nothing changes. The menu and back soft keys still respond, but not the screen. I did download this game from the Play Store yesterday, after it had started playing up but obviously before it went kaput.
I bought the phone off eBay in April, so no warranty!!! But it has been fine up to this point. Apart from me breaking the sim tray with an nano-sim adaptor a while back. Was gonna get round to fixing that yesterday but no point now
It's an international I9300, can't remember what version of Android it's running!
Any help would be most welcome thanks!
funkylogik
share the love peeps ;)
The warranty should be cool mate unless the sim tray thing is noticable :thumbup: