Upgraded to latest firmware - now dead - help!

[isdoo]

Hi,

Upgraded to the latest firmware. All went fine.

Installed the backup software.

Reinstalled the apps - rebooted all fine.

Reinstallled the data, rebooted now all I have is a blac screen with hTC on it.

Help please....

 

[computerboyo]

have you tried taking the battery out and then putting it back in and then turning on the phone?

 

[andy d]

It will be blank with HTC logo
Takes time to boot up.

 

[isdoo]

yes, waited some time.

Have managed to get it partially up, but just get a message relating to touchflo having failed.

Can't get to the home screen.

How can I do a factory reset (assume this is what I need to do?)

 

[Slug]

Reinstallled the data, rebooted now all I have is a blac screen with hTC on it.

When you say, "reinstalled the data" what exactly did you reinstall? One thing that can cause grief is an old MMS database; the format changed between ROM versions.

 

[isdoo]

Just selected everything.

 

[Slug]

How can I do a factory reset (assume this is what I need to do?)

That should clear it up by clearing everything out.

Hold down HOME+BACK while powering up - you should get a menu that will let you do the reset.

 

[zukini]

This might sound daft but it was fully charged when you started was it?

 

[Judge Zetsumei]

Just selected everything.

I read somewhere that when you restore home screens and system settings it causes the phone to crash. Turn the phone off, hold the home and power button until a phone icon comes up. Press the home and power button again and a menu should pop up, select reset, then select reboot. this time when you restore your data dont restore the home screens and system settings.