Eris Stuck On Boot Screen

[smashuri]

Hello,

My boyfriend just bought a Droid Eris (literally got it maybe a month or so ago) and now, all of the sudden, it's replaying the boot screen over and over again. It goes from the "skateboarder droid" to the Verizon startup then to the HTC logo and keeps replaying that sequence.

I've tried holding the volume down and power buttons at the same time and then went to "recovery" but once it gets to the Triangle-Exclamation-Point icon, I don't know what to do. I've looked at other forums and found no help.

I've also tried to mount it to my Mac via USB and had no luck at all.
I'm kind of a n00b so easy on the instructions, please! Any help would be really appreciated!

Thanks,
Ashley

 

[xAusTiN]

Try pulling the battery out.
If that doesn't work, try resetting it by holding the volume down button and the Send button, then while holding both those buttons, press the End key. (http://androidforums.com/htc-droid-eris/80233-factory-data-reset-option.html)
If worse comes to worse, go to the Verizon store and see if they can help.

 

[jreed2560]

Have you tried pulling the battery? If that doesn't work go here if he downloaded the OTA:

http://androidforums.com/htc-droid-eris/78440-installing-ota-2-1-file.html

OR here if you downloaded the leaked 2.1

http://androidforums.com/htc-droid-eris/51383-upgrading-2-1-tutorial.html

Follow the instructions in those threads to reflash and start fresh.

Do not do both of those options. Choose one or the other.

 

[xAusTiN]

Have you tried pulling the battery? If that doesn't work go here if he downloaded the OTA:

http://androidforums.com/htc-droid-eris/78440-installing-ota-2-1-file.html

OR here if you downloaded the leaked 2.1

http://androidforums.com/htc-droid-eris/51383-upgrading-2-1-tutorial.html

Follow the instructions in those threads to reflash and start fresh.

Do not do both of those options. Choose one or the other.

Do NOT flash the leak, only the OTA. You will miss out on many opportunities if you flash the leaks. The OTA is out so flash it with that.

 

[jreed2560]

Do NOT flash the leak, only the OTA. You will miss out on many opportunities if you flash the leaks. The OTA is out so flash it with that.

OP did not say if they were on the leak or not, but if they ARE, then they would have no choice but to flash the leak.

 

[LiverpoolsNo9]

OP did not say if they were on the leak or not, but if they ARE, then they would have no choice but to flash the leak.

Could always call VZW and tell them you are stuck in a reboot loop, that's what I did. They didn't ask any questions and found a replacement at a local store.

 

[jreed2560]

thats definitely an option, albeit one of last resort for me. If it can be recovered without him being without a phone for a day, thats the option I would go with.