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BootLoop help

P

prabhatec

Lurker
I have a android kitkat 4.4 transparent display box. i tried formating the device and it asked for restart. after restart it was stick with bootloop. can some one please help how to fix this?

please note:
this transparent display box dont have a volume button so i cannot do flash boot
This has only a usb port. (pls see attached video and pictures)

Can any 1 help me to fix this?

video preview of the problem:
 

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mikedt said:
I suspect when you formatted it, it could have erased or damaged the firmware.
You'll need to contact Santek for the firmware it needs

http://www.santechnology.com/
Click to expand...
sir thanks for reply. i have contact them several times but no respond. i think its coz of covid they are not working.
as u see i have only power button and hard reset button. is there anything i can do connecting with usb to pc? Kindly advice by steps if any!!
 
prabhatec said:
sir thanks for reply. i have contact them several times but no respond. i think its coz of covid they are not working.
as u see i have only power button and hard reset button. is there anything i can do connecting with usb to pc? Kindly advice by steps if any!!
Click to expand...

Unlike a phone or a tablet, this is a bit of a specialised device, so it may not have the controls that regular Android phone or tablet may have. It's running a very customised version of Android that's specific to this display box, and if the manufacturer(Santek) doesn't provide it online. getting them to respond might be your only hope I think, that's it.

You say you formatted it? What did you do exactly, did you use a computer by USB, or the device's own recovery? The firmware maybe restored either by a USB stick with the firmware image on it, or a using computer running the manufacturer's flashing tool. The latter is more likely as it's an Allwinner CPU device. But you'd need to get those from the Santek, the manufacturer.
 
Last edited:
mikedt said:
Unlike a phone or a tablet, this is a bit of a specialised device, so it may not have the controls that regular Android phone or tablet may have. It's running a very customised version of Android that's specific to this display box, and if the manufacturer(Santek) doesn't provide it online. getting them to respond might be your only hope I think, that's it.

You say you formatted it? What did you do exactly, did you use a computer by USB, or the device's own recovery? The firmware maybe restored either by a USB stick with the firmware image on it, or a using computer running the manufacturer's flashing tool. The latter is more likely as it's an Allwinner CPU device. But you'd need to get those from the Santek, the manufacturer.
Click to expand...


they still didnt replied yet. i format normally. Settings> factory reset> format everything. then it start formating when restarted automatic it is stuck in loop :( . even the booting music get stuck and not hear full.

can we do anything with that USB port? kindly advice :(
 
prabhatec said:
Any uppdate :((
Click to expand...
you have a device that not many of us has in their possession. it is a pretty unique device. is there away to recover your device that is in a bootloop......possibly. like @mikedt said you will most likely need to flash a firmware update. the thing is like he was saying, you can only get that from the manufacturer. if you cannot contact them, not sure there is anything else you can do at this point.
 
ocnbrze said:
you have a device that not many of us has in their possession. it is a pretty unique device. is there away to recover your device that is in a bootloop......possibly. like @mikedt said you will most likely need to flash a firmware update. the thing is like he was saying, you can only get that from the manufacturer. if you cannot contact them, not sure there is anything else you can do at this point.
Click to expand...
so probably i need to throw this away right? sad
 
prabhatec said:
they are not responding at all. i thought we could do something since it has a usb port and connect via pc! but that hope also lost :(
Click to expand...

It probably does connect to a PC, but without Santek's proprietary flashing tool and correct ROM image for this device, it ain't going to do anything.

There's certainly no custom ROM made for this product
 
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