Google Assistant | Not invoking on new phone when screen is off

[Loveleen Narang]

Got a new phone noticed that the Assistant is not invoking when the screen is off.

Still working fine on the old note 8 cracked screen.

Tried almost everything mentioned over the internet but had no luck.

Any ideas?

 

[Member 2135452]

Got a new phone noticed that the Assistant is not invoking when the screen is off.

Still working fine on the old note 8 cracked screen.

Tried almost everything mentioned over the internet but had no luck.

Any ideas?

Ah did you connect through your google account? Over the lock screen? My moto does not have the circle gester for it over the lock screen.. ARe you talking about your desktop,by your apps? ARe you talking about the non lock screen? Care to explain?

 

[Loveleen Narang]

Ah did you connect through your google account? Over the lock screen? My moto does not have the circle gester for it over the lock screen.. ARe you talking about your desktop,by your apps? ARe you talking about the non lock screen? Care to explain?

So assistant is working fine per se as long as phone is unlocked or even if locked while screen is on.

As soon as screen is off .. assistant doesn't respond to hey google.

Hope this helps

 

[Member 2135452]

So assistant is working fine per se as long as phone is unlocked or even if locked while screen is on.

As soon as screen is off .. assistant doesn't respond to hey google.

Hope this helps

Like shut down to the clock and battery charger?

 

[Loveleen Narang]

like screen timeout

 

[Member 2135452]

like screen timeout

So at the approach screen then, that is normal. There is no need to get all in a frenzy for google assisstance anyways, you can always come back with it, to it, but if you want to have less screen time > Settings > Display > Screen time out, up to around thirty of Earth minutes.

 

[ocnbrze]

try wiping cache and data for google assistant. you might have to re-program google assistant to your voice.

 

[Loveleen Narang]

try wiping cache and data for google assistant. you might have to re-program google assistant to your voice.

done that ... no luck

 

[ocnbrze]

done that ... no luck

did you go thru the voice settings so that google will recognize your voice?

edit: what phone do you have?

 

[Loveleen Narang]

did you go thru the voice settings so that google will recognize your voice?

edit: what phone do you have?

yes .. did that .. no luck ..

Old Note 8 -> no issues .
new Galaxy A45 -> issues

 

[ocnbrze]

yes .. did that .. no luck ..

Old Note 8 -> no issues .
new Galaxy A45 -> issues

hmmmmm odd. works fine on my z fold 3.

you can try and put the phone in safe mode and see if this issue goes away.

or

worst case scenario, you can try a factory reset.

 

[Loveleen Narang]

hmmmmm odd. works fine on my z fold 3.

you can try and put the phone in safe mode and see if this issue goes away.

or

worst case scenario, you can try a factory reset.

did safe mode no luck ..

factory reset -? google assistant can fk itself

 

[Loveleen Narang]

i noticed it responds within 5 seconds of the screen being off .. any longer -> no response

 

[ocnbrze]

is the phone up to date?

the other thing i can think of is try and flash a firmware update. you will not loose your data. but it is an involved process. basically you need to install odin and go to https://www.sammobile.com/firmwares/ to get the firmware. you will need to enable usb debugging and use odin to flash the firmware.

not sure how important using google assistant while the screen is off is to you.

 

[Loveleen Narang]

not sure how important using google assistant while the screen is off is to you.

I used it to pause/play while chrome casting when hands are occupied.

 

[Brian706]

There are a couple of setting I can think of to check. Open the Google app on your phone and then tap on your account in the upper right corner and open settings.

Under Voice > Voice Match check to see if the option is checked for "Access your Assistant any time you say "Hey Google", even if your screen is off..."

Under Google Assistant > Lock Screen make sure you are opted in to "Get hands-free help from your Assistant when your phone is locked."

 

[Loveleen Narang]

There are a couple of setting I can think of to check. Open the Google app on your phone and then tap on your account in the upper right corner and open settings.

Under Voice > Voice Match check to see if the option is checked for "Access your Assistant any time you say "Hey Google", even if your screen is off..."

Under Google Assistant > Lock Screen make sure you are opted in to "Get hands-free help from your Assistant when your phone is locked."

already tried those .. no luck..

 

[Atma Brahm]

Buying new phone. Google Fi is my carrier. I want something that responds to "Hey Google" even
when the screen is dark. In other works, when the phone is locked. It's a key feature. Important
for hands-free use.
Any recommendations?
I don't care about security. I always disable it. No PIN. No fingerprint. None of that.
My old Moto X4 worked great for 3+ years. Running Android 9. Google Assistant always responds
to Hey Google when the phone is powered on. Regardless of whether the screen is dark.
I bought a new Moto G Power off the Fi website. It no longer supports this important feature. Crazy.
I verified this deficiency with Motorola customer support. The google Fi support people were
no help. They think Hey google works on all the phones they offer.
So now I'm looking at maybe a Pixel 6a? Or maybe a Samsung A13? or Samsung A53?
But I want to know in advance if the phone supports Hey Google when dark. Else I'll have to
return it, like I did the Moto G Power.

 

[Brian706]

I've had the pixel 2,3 & 5 and can confirm that hey Google works on a locked phone. You just have to go into the settings and enable that feature.