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should i factory reset to solve these problems?

BloodBlade

BloodBlade

Well-Known Member
manufacturer - Samsung
model - Galaxy A14 5G
Software version - 6U
not rooted

I've noticed weird problems on my cell lately. first my Facebook notifications on Facebook dating it seems and feed were missing new posts when compared to using Facebook on the computer. i tried several times to change my password and other security settings but nothing works it seems. i notice tabs to web sites i didn't visit open on my browsers sometimes. sometimes my Microsoft Authenticator passwords for Facebook don't work. i cant find exactly to disable install from unknown sources because i believe its on. those are the problems I've noticed lately. should i factory reset? I've tried it before on a previous cellphone and had a backup from google but doing that doesn't that bring back these sort of problems? will i have to buy my purchased apps again? also i downloaded a android software update today and after on lock screen it showed this symbol

IMG_E2156.JPG


i googled it and i never played around with debugging mode before or developer options.

can someone please assist?

P.S. sorry i couldn't think of a better header to better describe this post.
 
BloodBlade said:
manufacturer - Samsung
model - Galaxy A14 5G
Software version - 6U
not rooted

I've noticed weird problems on my cell lately. first my Facebook notifications on Facebook dating it seems and feed were missing new posts when compared to using Facebook on the computer. i tried several times to change my password and other security settings but nothing works it seems. i notice tabs to web sites i didn't visit open on my browsers sometimes. sometimes my Microsoft Authenticator passwords for Facebook don't work. i cant find exactly to disable install from unknown sources because i believe its on. those are the problems I've noticed lately. should i factory reset? I've tried it before on a previous cellphone and had a backup from google but doing that doesn't that bring back these sort of problems? will i have to buy my purchased apps again? also i downloaded a android software update today and after on lock screen it showed this symbol

View attachment 169412

i googled it and i never played around with debugging mode before or developer options.

can someone please assist?

P.S. sorry i couldn't think of a better header to better describe this post.
Click to expand...
try uninstalling facebook and re-installing it, if possible. if anything wipe cache and data for facebook. you will need to log back into facebook so make sure you know the username and password.

as far as doing a factory reset goes......that should be your last option. and no you will not need to buy your apps again. you just sign back into google and you can download and install your apps again.

if you do plan on doing a factory reset, back everything up with samsung's smart switch utility.
www.samsung.com

smart-switch

Samsung Care is here to help. Get started, find helpful content and resources, and do more with your Samsung products.
www.samsung.com www.samsung.com

as for that symbol. where do you see this again? on the lockscreen?
 
ocnbrze said:
try uninstalling facebook and re-installing it, if possible. if anything wipe cache and data for facebook. you will need to log back into facebook so make sure you know the username and password.

as far as doing a factory reset goes......that should be your last option. and no you will not need to buy your apps again. you just sign back into google and you can download and install your apps again.

if you do plan on doing a factory reset, back everything up with samsung's smart switch utility.
www.samsung.com

smart-switch

Samsung Care is here to help. Get started, find helpful content and resources, and do more with your Samsung products.
www.samsung.com www.samsung.com

as for that symbol. where do you see this again? on the lockscreen?
Click to expand...
hi

ok so i uninstalled and reinstalled fb and wiped cache and data and now it looks like its outdated feature wise at least in fb dating that i noticed. it didnt ask for my password i just had to click on my profile icon and i signed in.

will signing back into google after a reset bring back my problems tho? cause im beginninng to think i was hacked.

i saw that symbol on lock screen below the time and date in the middle. i rebooted my cell today and it appeared again. im worried now. cause i never played with developer options on this cell.
 
BloodBlade said:
hi

ok so i uninstalled and reinstalled fb and wiped cache and data and now it looks like its outdated feature wise at least in fb dating that i noticed. it didnt ask for my password i just had to click on my profile icon and i signed in.

will signing back into google after a reset bring back my problems tho? cause im beginninng to think i was hacked.

i saw that symbol on lock screen below the time and date in the middle. i rebooted my cell today and it appeared again. im worried now. cause i never played with developer options on this cell.
Click to expand...
no signing into google should not pose any problems.

why do you think you are hacked? hackers don't just hack just to hack for the fun of it. they want either your money or access to your contacts. if you think you are hacked, just factory reset the phone....or even better do a hard reset. this will wipe any remote access software that might have been installed. also keep in mind that this will wipe your data so backup accordingly. i would also setup two step verification wherever possible.

Hadron said:
That's the icon for Android 13 (which is Android T). Perfectly normal to see that as a notification after a software update.
Click to expand...
^^^^^^^^this^^^^^^^ as far as that symbol goes.
 
ocnbrze said:
no signing into google should not pose any problems.

why do you think you are hacked? hackers don't just hack just to hack for the fun of it. they want either your money or access to your contacts. if you think you are hacked, just factory reset the phone....or even better do a hard reset. this will wipe any remote access software that might have been installed. also keep in mind that this will wipe your data so backup accordingly. i would also setup two step verification wherever possible.


^^^^^^^^this^^^^^^^ as far as that symbol goes.
Click to expand...
let's just say i may have pissed off the wrong person who lives near me and i believe is knowledgeable of stuff like that, it angers me just talking about it so ill just leave it at that.

ok ill do a hard reset. ill google it but if you happen to know a good guide link please lmk. one question will that method affect my purchased apps? i always use two step verification. i even use a additional fingerprint login via bitdefender on some apps now. do i use that samsung app you mentioned before hard reset?

thats just weird cause like i said it appeared again like i said after mere rebooting my phone and i wasnt even installing a update. same place and all it appeared. just strange to me.
 
BloodBlade said:
let's just say i may have pissed off the wrong person who lives near me and i believe is knowledgeable of stuff like that, it angers me just talking about it so ill just leave it at that.

ok ill do a hard reset. ill google it but if you happen to know a good guide link please lmk. one question will that method affect my purchased apps? i always use two step verification. i even use a additional fingerprint login via bitdefender on some apps now. do i use that samsung app you mentioned before hard reset?

thats just weird cause like i said it appeared again like i said after mere rebooting my phone and i wasnt even installing a update. same place and all it appeared. just strange to me.
Click to expand...
yes use smart switch to back things up. but be careful it can backup and remote access software as well.

www.samsung.com

smart-switch

Samsung Care is here to help. Get started, find helpful content and resources, and do more with your Samsung products.
www.samsung.com www.samsung.com
 
ocnbrze said:
yes use smart switch to back things up. but be careful it can backup and remote access software as well.

www.samsung.com

smart-switch

Samsung Care is here to help. Get started, find helpful content and resources, and do more with your Samsung products.
www.samsung.com www.samsung.com
Click to expand...
thank you ocnbrze for your help! greatly appreciated! just one more question for now. how can avoid bringing back remote access software? or is it in the link? just figured id ask since you are very knowledgeable.
 
hi

so i did what you suggested recently but i have to do it again i messed up. i have a backup from the samsung app but when do you use the restore? after factory hard reset? if so what do i put during the setup process after factory reset? do i not agree to log in into my gmail account?
 
BloodBlade said:
hi

so i did what you suggested recently but i have to do it again i messed up. i have a backup from the samsung app but when do you use the restore? after factory hard reset? if so what do i put during the setup process after factory reset? do i not agree to log in into my gmail account?
Click to expand...
You use the backup after the reset and after you log in to your Google account
 
hi

so i bought a yubi key for facebook and google and now my settings are messed up. i can log in fine but a yellow exclaimation point keeps appearing on and off on my gmail avatar. would my backup before take care of this? factory reset i mean. i dont mind redoing everything.
 
I have two sets of Yubikeys and they either don't work at all with my systems or want to take over everything. That's a lot of money sitting on my office desk, collecting dust and doing nothing.
 
When's the last time you reinstalled the operating system (that is, reset the device)? It's good practice to do that once every few years anyway. If it's been a few years: When the computer (and smartphones are computers) is having problems, that's a good excuse to get around to it.
 
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