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Help 2.2 Update Failed

skd02

skd02

Member
Downloaded the update completely via OTA. Then it started to unpack the update got about 25% done then just restarted. The phone booted back up then stated...

UPDATE FAILED or INCOMPLETE.reason: IP_PREVIOUS_UPDATE_FAILED

Any ideas?

I have never rooted. Wifi, bluetooth, GPS all off
 
I have this issue as well. Stock 2.1. Prior updates installed fine. This one fails as per above.
 
Failed update here ! Tried twice! Then once again after pulling battery!
Says 100 % when done downloading Software update
pressed ok ( loud beep)
warning screen not to make calls ...starts to dowload... see the andriod dude..phone reboots within a minute and then phone back to "normal"
go to settings and then UPDATE FAILED...and tech support stopped at 11pm.

should have called after the first failed update ! Damn you VERIZON:mad:
 
After waiting so long for 2.2, now when I try to update, I get the error too. This is rediculous! Hopefully this is a minor problem.
 
First time failed....damn....downloading second now. Sdecond failed...uninstalled Zombies!!! live wallpaper, Google translate and ADW EX.....trying a third time......

Wife's worked fine....she did not have ADW EX....????
 
Having similar issue. Download failed - now all I get is 'network unavailable'! I knew it was too good to be true!
 
fourth time FAILED!!!!!! Get through download to where the box/arrow and android where it gets about 1/2 of the line filled up (yellow/orange) and then blank and reboot....strait to 2.1.......shhhhh______ttt Fuu__!!!!!!
 
Took me 10 tries and it finally updated.
Now I get com.google.apps has failed SORRY and force close and it never stops.

Reset my phone back to factory and will see what happens. :mad:
 
Still no luck here after 5 tries... Ugg

--Update--
Called VZW tech support and they gave me the number for Samsung 888-987-4357. Here we go with the run around. I will probably just visit a VZW store to see if they can manually install it.
 
Mine failed too. Update status says "user cancelled", caused by advanced task killer or a tasker profile maybe?. I attempt to check for new updates and it says, no new updates found. damn you!
 
I am on try #6 but I wiped my device first if this doesn't work I am taking it to a store for a replacement. I have been on the phone with VZW and Samsung no help!
 
Yup - mine failed too. Trying again right now after 4 previous failed attempts.

Glad I'm not the only one in this predicament...
 
Just got off the phone with Verizon tech support and I was told some phones are not compatible with the new update and they are sending me a new phone but they cant guarantee the replacement will work. They told me certain esn numbers are affected and this is Samsung's fix WTF>
 
Not only did mine fail, now when I go to 'system updates' and select 'check new' it tells me there is 'no new software updates available' WTF!!
 
Verizon Tech support had me reset and that didn't work. Connected me to Samsung and we did a hard re-boot and that didn't work either !
 
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