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Help 3G Data Connectivity Issues

Aloha from Hawaii...

I was having trouble with no 3g service yesterday, and this is what FIXED it.. hit the menu/drawer button and click on the ACTIVATE icon.. you will see a countdown like 3....2....1 then you will get a ERROR (this is NORMAL, your already activated!) but it will reregister your phone with the network and your 3g should work fine!

I did this yesterday, 3g worked all day, then turned phone off, and this morning the 3g is STILL working!

Try it and see if it works for you!

ALOHA!
 
I actually got this method to work. pretty nuts but it did, honestly. (the activate button did not)

Okay, my bizarre network-toggling strategy actually works. I've tried it three times now and gotten a 3/3 on it, so at least this is more than a coincidence.
Open Quick Settings
Make sure Mobile Data is an available option
Tap Mobile Data (not the enable/disable switch beside it)
You should be in the Network Settings screen
Tap Data Enabled ~10 times
Make sure Data Enabled is checked when you're done
Try Internet again.
 
I use internet on my phone a lot, and I was getting no connection problem almost everyday. Then about 2 weeks ago I decided to turn off gps, and turn on airplane mode when I'm asleep and while I'm at work ( to minmize battery use) . Haven't had a connection problem ever since. Although I'm not positively sure if that does the trick, or if VM has fixed and upgraded their connections.
 
My mother and I have had the Optimus V phone for three weeks; same issue. My son got his Optimus last night; same issue-- no data or mms.

What we've tried: Airplane toggle on/off, data services on/off, reboots, etc.

What has worked for us for the most part to get data/mms working (with respect to intermittent "no workies" that's fixed with reboots) is to reactivate your phone on the network by the following method:


Dial ##847446#

Then press Activate phone.


I had to do this process a few times to get it complete its activation without an error, as has my mother. I suggest to keep trying it until the phone has a successful reactivation.

*fwiw this fix worked for me a full 24 hours. The next day I had no data or mms again, so I reactivated my phone again with the above method. It's been fine since. If I get the "no data" thing once in a while, a phone reboot fixes the problem*

I hope this helps some of you in the meantime.

:-)
 
I posted this yesterday but don't see it so, since it worked for me (so far), I'm re-posting. After multiple failed attempts at resolving the problem via the customer support line to the Philippines, I followed the advice posted earlier on this forum: I Googled "Virginmobile Escalation" and called the posted number (the second one listed 866-553-9810) and got someone in this part of the world (not that I care where the solution comes from; just want a solution). She said she was "3rd tier" and they came up with the solution on their own, though the engineers are supposedly working on this known problem (I was caught in non-stop virginmobile website and couldn't get anywhere else). Anyway she reset my account, which fixed the problem and it still works 24 hours later. Maybe if enough people call this number they'd feel a greater sense of urgency in finding the cause of the problem and fixing it, rather than these after-the-fact fixes.
 
My redirect problem seems a bit different since it had nothing to do with the beginning of a plan month. About a week after renewing my plan I started getting the redirect of death. Several calls to CS have not had any success. Resetting the plan, removed the battery, did the activation, tried reprogramming the phone and still nothing. Best I got from CS is that they said they would escalate the trouble ticket....cant say im thrilled. Right now im out of known solutions to try not sure what to do now.
 
I just wanted to let you guys know the re-activation trick I posted this morning fixed my son's phone today.

That's 3 for 3.....
 
So on day 5 of the redirect of death and calling tech support for the 900000 time they apparently cant fix it and the only thing they can do is send me a new phone which im not entirely thrilled about but so be it. Should take 2 business days and ill find out if thats the problem.
 
I'm on my second day of death after redirect. Yesterday the 15th was my top up day. 3G quit yesterday morning and has not been back since. Called CS number, no luck. Called the number in the above post and got an American sounding person who sent me to the tech dept. She tried all the resetting tricks with no luck. Got a text from them a few hours later with a different number telling me to remove the battery and reboot the phone. No luck then either. Called the number provided and they reset the phone again. No luck. She sent an order to engineering and told me to wait 72hrs before calling back. So no luck today.
 
JohnACman said:
I'm on my second day of death after redirect. Yesterday the 15th was my top up day. 3G quit yesterday morning and has not been back since. Called CS number, no luck. Called the number in the above post and got an American sounding person who sent me to the tech dept. She tried all the resetting tricks with no luck. Got a text from them a few hours later with a different number telling me to remove the battery and reboot the phone. No luck then either. Called the number provided and they reset the phone again. No luck. She sent an order to engineering and told me to wait 72hrs before calling back. So no luck today.
Click to expand...


yep I got the same thing with no results. Today I tried a factory reset of the phone and that didnt work either. This leads me to believe that is a problem on their end and that sending me a new phone isnt going to fix the problem. Just have to wait and see
 
keale18 said:
yep I got the same thing with no results. Today I tried a factory reset of the phone and that didnt work either. This leads me to believe that is a problem on their end and that sending me a new phone isnt going to fix the problem. Just have to wait and see
Click to expand...

I finally got the last person I talked to to admit that the problem IS with their system. Engineers are suppose to be looking into it.
 
JohnACman said:
I finally got the last person I talked to to admit that the problem IS with their system. Engineers are suppose to be looking into it.
Click to expand...


I dont have much confidence in their "engineers" otherwise they would have either fixed the problem or at least told us what the problem is.

This is pure speculation but I wonder if I paid again another 25 and topped up again if that would work? Dont think im going to do that since I dont want to pay again for a service im supposed to already have but its a thought.
 
my 3G went out about 3 hours ago, my cousins virgin mobile optimus v in the same house has been fine all day. I called up support, and they transferred me to a busy signal line that dropped my phone call 3 different times. Then when I got ahold of someone, they said they will reset my settings, then they said that there network is having an update so the 3G will be down until atleast tomorrow morning, I then told them my cousins 3G is working 100% and hes in the same building as me. The support guy insisted that the problem was network wide and that if it isnt working by tomorrow morning, to call back.

I am on my cousins 3g right now using tether. This is bs. the only incling I can gather from my phone as to why its not getting 3g, is it said once in quick settings, "cannot get APN"
 
kyo001 said:
my 3G went out about 3 hours ago, my cousins virgin mobile optimus v in the same house has been fine all day. I called up support, and they transferred me to a busy signal line that dropped my phone call 3 different times. Then when I got ahold of someone, they said they will reset my settings, then they said that there network is having an update so the 3G will be down until atleast tomorrow morning, I then told them my cousins 3G is working 100% and hes in the same building as me. The support guy insisted that the problem was network wide and that if it isnt working by tomorrow morning, to call back.

I am on my cousins 3g right now using tether. This is bs. the only incling I can gather from my phone as to why its not getting 3g, is it said once in quick settings, "cannot get APN"
Click to expand...

Seems if they cant fix your issue the default answer is blame it on a network issue. My wife has the exact same phone with no issues also.
 
Got the new phone and still have the redirect of death. Tech support says its a known issue and will escalate trouble ticket to HQ.

So for those of you with the same issue its NOT your phone its a problem with Virgin.
 
Ok finally got a call back from escalations and all it took was a complaint to the BBB for them to call me as solve my problem. They restarted my plan with new minutes.

Heres what they told me, my account wasnt configured correctly and my 3g data was in the wrong socket whatever that means. So after reconfiguring my account and a battery pull 3g was working almost instantly. If you get the ROD make sure you get the escalations department where they actually have a clue how to correctly configure your android account. An added bonus here also is they speak english as a first language.

So the redirect of death is definitely a problem with the settings on their end and not the phone itself. The support you get from India and wherever else they have subcontracted is a waste of time and money for these people to read off a script. All that can be done with a recording.
 
I got the redirect yesterday. Couldn't connect to 3G apps and got redirected to VM. It was on the day my month was up. Put $30 on my account for the $25 plan. It works fine today. Will this be a problem every month?
 
keale18 said:
So the redirect of death is definitely a problem with the settings on their end and not the phone itself.
Click to expand...
If you'd browsed this forum a bit, you might have seen that this was established as an undisputed fact about a month ago. ;)

Protip: before pulling out your hair and spending hours with VM general CS, read this forum. :rolleyes:
 
Thorsten said:
If you'd browsed this forum a bit, you might have seen that this was established as an undisputed fact about a month ago. ;)

Protip: before pulling out your hair and spending hours with VM general CS, read this forum. :rolleyes:
Click to expand...


I thought i had reached the correct department. The CS is India doesnt know jack but when I get the next level of CS they did more but couldnt resolve the issue. Theres another level executive escalations dept or something that fixed the problem right off the bat. Was able to check all my account setting on the spot and resolve them.
 
Icarus1337 said:
I got the redirect yesterday. Couldn't connect to 3G apps and got redirected to VM. It was on the day my month was up. Put $30 on my account for the $25 plan. It works fine today. Will this be a problem every month?
Click to expand...

Same problem for me today, as it is the end of my billing month.

The VM website has a "restart my plan month" button -- do I need to click that? I just don't want to be charged twice.
 
I've set my account to automatically charge $25 to my CC every month and I automatically started another month a few days ago without doing anything and without getting the Redirect of Death
 
This is a follow up to my post on April 11th. After having no connection to the internet for 5 days, and no response to my "escalated" call on the 11th, I decided to call again 1-877-600-8065 on 4/14. I spoke with Carla. I explained everything that had happened since I bought the phone; my numerous calls, my lost hour of life spent on the phone with them, the lack of response, the hundreds upon hundreds of similar dissatisfied customers that were leaving comments about the phone and VM's service all over droid forums, etc. I remained extremely cool headed and tried to respect the fact that this was Carla's first conversation with me and didn't deserve what typically would be a highly P*SSED customer.

Carla admitted that VM did have issues with connectivity recently though it had been resolved. She went on to say that some customers phones were able to reconnect without issue, and others (like me) needed more help resetting the phone. She walked me through some steps and ultimately completely reactivated my entire account. She said it was ABSOLUTELY necessary to ignore the urge to use any internet features on the phone for 4 hours. I obeyed.

Since this day, I have not had ANY issues with the phones connectivity whatsoever. I'm very thankful for her help and have a new restored faith in VM's service. I hope the rest of you have similar luck (and now I feel the need to knock on wood). ;-)
 
The first step worked for me. I recommend this to anyone who is having this problem. Thanks.
chrissurra said:
I had this issue too, I fixed it by doing the following.

Dial ##847446#

Click edit, make sure your phone # is there and click ok.

Click ok again.

Then click done, it will reboot automatically.

If it still isnt working (mine wasnt)

Dial ##847446#

Then press Activate phone.

Mine worked.

If you are rooted and running a different rom, reflash and go back to stock THEN do these steps.

I will not activate on a non stock rom.
Click to expand...
 
I actually registered to respond back to this. Strangely enough a combination of Droid808 and McBad's technique worked.


I've been without internet for a little over a week. I reached technical support and had them help me reprogram my phone and even did a complete factory reset. Of course to no avail did it work. I tried to activate my phone earlier in the week but due to being impatient I never waited for step 3 to complete.

So when Droid808 said Activate worked for him I let it sit and shortly after got an error saying it could not connect to a network please call support.

Going to the internet really didn't work after that and out of stress I did what McBad suggested except of course went overboard because of frustration LOL.


But lo and behold my internet is back up and I honestly can't say which one really did the trick but it's working and fully functional.
 
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