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Help 3G Data Connectivity Issues

Thorsten,

Let us know when you call them again (I'm assuming that's what you will do) and what they say. I'm having the same problems, including the browser always redirecting to the VM site. I briefly talked to the Escalation Department yesterday, but the lady said they could not do anything for me at that time since my trouble ticket had just been opened earlier that morning (which she verified), and I should wait to hear back from CS (24-72 hrs) to see what they say. She did mention that the "browser redirecting to VM" problem didn't seem like it would be related to the ongoing 3G outage they've been having. I'll probably end up getting the same message that you did, and probably the same results.
 
Saw this posted on the VM facebook wall

Virgin Mobile USA Hello, we are doing everything possible to resolve this issue, but We are in the process of adding capacity to return performance to previous levels. We expect that you will experience an improvement in service between now and the end of May.
 
not sure if its related but i had router problems and traced the problem to the timezone settings, seems USA already used Daylight Saving Time but europe etc doesnt change till end of march

so using TimeZone Changer in market i set time zone for one hourless
and have had no drop outs in 3g today
if i go back to my correct timezone , i lose 3g when phone sleeps for a few minutes

maybe virgin provisioning routers are having this problem too
as it seems to have started for me when my clock updated for Daylight Saving Time
 
bubblex2 said:
not sure if its related but i had router problems and traced the problem to the timezone settings, seems USA already used Daylight Saving Time but europe etc doesnt change till end of march

so using TimeZone Changer in market i set time zone for one hourless
and have had no drop outs in 3g today
if i go back to my correct timezone , i lose 3g when phone sleeps for a few minutes

maybe virgin provisioning routers are having this problem too
as it seems to have started for me when my clock updated for Daylight Saving Time
Click to expand...

I doubt it seeing the time and date is correct and it is pushed to the phone from the network.
 
I'm really sorry to hear about all you guys having problems with 3g, but it really seems to me to be a regional issue. I have had my Optimus for three weeks now and aside a few short periods when I first got it ( I'm talking minutes here) I have had solid 3g service with dl speeds if 1.2mbps-1.8mbps and ul speeds of 600kbps-800kbps. This not including the nationwide outage when they admitted to working on the system. Yet another reason to love living in Louisiana.:D

BTW my phone is stock, no battery optimzer, no task killer.
 
Phone was working pretty well when I got it a couple weeks ago, but it has slowly been getting worse and worse... been having to flip mobile data off an back on more frequently. Right now (for the first time) I can not connect at all. I was pretty excited about this $25 plan, but not I'm thinking about taking this thing back... :/
 
This is the same exact wording back in October when VM launched the "unlimited internet $40/month with our USB device"...... that took almost a month and a half to see descent results. By then, people were looking for other alternatives (and hopefully had returned their devices).

Virgin Mobile and Sprint are pretty damn stupid thinking such a popular rollout of a phone and its "unlimited data" wouldn't have created similar issues (if not a REPEAT one).



ScottColbert said:
Saw this posted on the VM facebook wall

Virgin Mobile USA Hello, we are doing everything possible to resolve this issue, but We are in the process of adding capacity to return performance to previous levels. We expect that you will experience an improvement in service between now and the end of May.
Click to expand...
 
SPRINT OWNS VIRGIN MOBILE.......There is no "contract" with them.


Oyadroid said:
The real problem is Virgin has exceeded the 3G network capacity of their contract with Sprint. They filled it up fast with this phone, which leaves many without their 3G connectivity. It is a major goof up by Virgin and they have not been upfront on telling the truth about this problem. Instead, they have decided to remain vague, deceptive and largely untruthful by failing to acknowledge the real reason, and instead choose to say to try this and that phony solution to fix it, knowing full well it won't work to fix it permanently. They are refusing to address this publicly with what the real problem is. I was told this by two Virgin CS reps 2 days ago. One said that Virgin is "throttling" the 3g data usage. The second one agreed, and said the estimated down time will be until the end of May!, but would not guarantee anything. I would encourage EVERYONE to call Virgin Mobile and confront them with this and demand they give the choice of a 100% refund immediately.
Click to expand...
 
I've had data pretty much until today. Even if it dropped, airplane mode or mobile data on/off restored the connection.

3 Bars, Shows 3G, lights flash, will not connect. None of the previous tricks worked today. Two dropped calls (never before).

I have a few more days left before I can return it...Maybe this just wasn't meant to be.

maxpower49 said:
Phone was working pretty well when I got it a couple weeks ago, but it has slowly been getting worse and worse... been having to flip mobile data off an back on more frequently. Right now (for the first time) I can not connect at all. I was pretty excited about this $25 plan, but not I'm thinking about taking this thing back... :/
Click to expand...
 
I'm pass the point to return the phone but VM paid my next month's payment so I'm giving them the next 30 days to fix it or I'm selling my phone for $50-$75 bucks and I'll just take the loss. Then back to Net 10, phones are crap but the service works.
 
Return policies vary depending on where you got the phone.

Walmart is 15 days.
RadioShack is 30 days.
BestBuy = 30 days (# of returns you can do is limited)
Target = ? days.
Virgin Mobile direct = ? days

I got this one at Wal-Mart (first one at Target)

lynx2cross said:
I'm pass the point to return the phone but VM paid my next month's payment so I'm giving them the next 30 days to fix it or I'm selling my phone for $50-$75 bucks and I'll just take the loss. Then back to Net 10, phones are crap but the service works.
Click to expand...
 
hiya

I purchaced the Optimus V a few weeks ago and have been using QS
I noticed when i turn off data connection in QS the green light in the phones settings tool is still on.
I've had 3g connection problems and after going back and forth between the two
have been using the following method to get 3g connection.

first turn on data in quick settings , then using the phones settings tool I disable data and then re enable it before backing out to the home screen, and it seems to work consistantly with that method.

also I don't see a battery drain as bad if i turn off data using both QS and the phones setting tool.


over all I like the gadget..... I keep.
 
I've never had the redirect issue, though it seems 3G service near me is "barely there" or completely gone. Sometimes when I try to load a page (using the My Account shortcut as my usual go-to), the Data connectivity problem popup occurs immediately. Other times, it may take even a couple minutes to pop up, with no improvement in the loading/progress bar the entire time.
 
After being off work two days, I returned. TWO people at work have Sprint Phones. One girl I work with has the OPTIMUS S, anotherhas an EVO.

I asked them if they had any issues with their internet/data the last couple of days. Reply was NO.

So, at lunch, I told the girl the issues we'd been thru with Virgin Mobile, and asked her if I could borrow her phone during lunch, and see it the phones acted the same. This was the OPTIMUS S on SPRINT.

I turned her phone off, and restarted fresh. I turned the OPTIMUS V (mine) off and restarted fresh.

OPTIMUS S on sprint had 4 FULL BARS of 3G signal showing.
OPTIMUS V fluctuated between 2 and 3.

OPTIMUS S (SPRINT) had FULL INTERNET ACCESS. Speedtest around 1.23mbps.
OPTIMUS V (VM) **SAID** 3G, but there was NO CONNECTIVITY,
the up/down arrows would come up acting like there was activity on the internet, but the page would eventually time out.

SECOND TEST- - - At 1:30, I asked the guy with the EVO if he has internet connectivity, and he did (he launched a few pages for me...pretty snappy). at 1:30 the OPTIMUS V (VM) still had no data connection even after doing airplane mode, and toggling mobile data on/off.

We have 1 sprint tower here. The tower is across the street from where we were.

OK......TELL ME WHY ****TWO**** sprint phones connect to the SAME TOWER as this OPTIMUS V, YET the two SPRINT PHONES have perfect connectivity, yet the Virgin Mobile Optimus V (which connects the SAME TOWER) has NO CONNECTIVITY.

I think Virgin Mobile is feeding us a bunch of S**T!!!!!!! If an almost identical phone (OPTIMUS S) works off the same tower, WHY doesn't the OPTIMUS V work?

OBVIOUSLY, there is no outage here (not sure about nationally). A dedicated SPRINT phone connects. A Virgin Mobile phone doesn't.

So, that leads me to believe there is some kind of radio issue in the phone. The signal continually fluctuates (2 bars to 3 to 1) on the OPTIMUS V(VM)....The OPTIMUS S (sprint) maintained a constant 4 bars........

I believe Virgin Mobile phones are on the bottom of the data/processing queue. What ever bandwidth is left over, Virgin Mobile phones are allocated. Has to be some truth in this, because why would TWO sprint phones just move right along on the data aspect, and the VM phone is crippled????? the SPRINT PHONES were connected to the "SPRINT PCS" network. TWO days ago when I could connect, I did a speedtest test, and it showed me on the "SPRINT PCS" network.

something's screwy, and no one wants to tell EXACTLY what's going on.
I dont agree with the "national outage" excuses at all. the data's working up and running here. THREE PHONES on the same network. 2 Connect, 1 doesn't. TWO are Sprint phones, 1 is a Virgin Mobile (but they all connect thru the same tower.

Ok, enough analyzing....Virgin Mobile is bs'ing us outright!!!!! Virgin is
on the bottom of the tower when it comes to data allocation.
and exactly HOW are they adding "more capacity" when the "capacity" is there (for sprint phones anyway), but not for Virgin Mobile devices.

I believe its a botched firmware in the phone that's doing this. Why would Virgin Mobile offer to send replacement phones if they weren't different?

Last day to take mine back. its going back. If the issue ever seems to mysteriously become better, I might consider it again. you guys can believe what you want about what VM tells you is wrong. I'm convinced, its only with the Optimus V on the Sprint network.

ANYONE WANT TO BUY MY THREE EXTRA BATTERIES ?(phone's going back). PM me if you do.
 
greg4android said:
After being off work two days, I returned. TWO people at work have Sprint Phones. One girl I work with has the OPTIMUS S, anotherhas an EVO.

I asked them if they had any issues with their internet/data the last couple of days. Reply was NO.

So, at lunch, I told the girl the issues we'd been thru with Virgin Mobile, and asked her if I could borrow her phone during lunch, and see it the phones acted the same. This was the OPTIMUS S on SPRINT.

I turned her phone off, and restarted fresh. I turned the OPTIMUS V (mine) off and restarted fresh.

OPTIMUS S on sprint had 4 FULL BARS of 3G signal showing.
OPTIMUS V fluctuated between 2 and 3.

OPTIMUS S (SPRINT) had FULL INTERNET ACCESS. Speedtest around 1.23mbps.
OPTIMUS V (VM) **SAID** 3G, but there was NO CONNECTIVITY,
the up/down arrows would come up acting like there was activity on the internet, but the page would eventually time out.

SECOND TEST- - - At 1:30, I asked the guy with the EVO if he has internet connectivity, and he did (he launched a few pages for me...pretty snappy). at 1:30 the OPTIMUS V (VM) still had no data connection even after doing airplane mode, and toggling mobile data on/off.

We have 1 sprint tower here. The tower is across the street from where we were.

OK......TELL ME WHY ****TWO**** sprint phones connect to the SAME TOWER as this OPTIMUS V, YET the two SPRINT PHONES have perfect connectivity, yet the Virgin Mobile Optimus V (which connects the SAME TOWER) has NO CONNECTIVITY.

I think Virgin Mobile is feeding us a bunch of S**T!!!!!!! If an almost identical phone (OPTIMUS S) works off the same tower, WHY doesn't the OPTIMUS V work?

OBVIOUSLY, there is no outage here (not sure about nationally). A dedicated SPRINT phone connects. A Virgin Mobile phone doesn't.

So, that leads me to believe there is some kind of radio issue in the phone. The signal continually fluctuates (2 bars to 3 to 1) on the OPTIMUS V(VM)....The OPTIMUS S (sprint) maintained a constant 4 bars........

I believe Virgin Mobile phones are on the bottom of the data/processing queue. What ever bandwidth is left over, Virgin Mobile phones are allocated. Has to be some truth in this, because why would TWO sprint phones just move right along on the data aspect, and the VM phone is crippled????? the SPRINT PHONES were connected to the "SPRINT PCS" network. TWO days ago when I could connect, I did a speedtest test, and it showed me on the "SPRINT PCS" network.

something's screwy, and no one wants to tell EXACTLY what's going on.
I dont agree with the "national outage" excuses at all. the data's working up and running here. THREE PHONES on the same network. 2 Connect, 1 doesn't. TWO are Sprint phones, 1 is a Virgin Mobile (but they all connect thru the same tower.

Ok, enough analyzing....Virgin Mobile is bs'ing us outright!!!!! Virgin is
on the bottom of the tower when it comes to data allocation.
and exactly HOW are they adding "more capacity" when the "capacity" is there (for sprint phones anyway), but not for Virgin Mobile devices.

I believe its a botched firmware in the phone that's doing this. Why would Virgin Mobile offer to send replacement phones if they weren't different?

Last day to take mine back. its going back. If the issue ever seems to mysteriously become better, I might consider it again. you guys can believe what you want about what VM tells you is wrong. I'm convinced, its only with the Optimus V on the Sprint network.

ANYONE WANT TO BUY MY THREE EXTRA BATTERIES ?(phone's going back). PM me if you do.
Click to expand...

And you where praising them yesterday,you jinxed yourself!!!
 
So I disabled auto sync in the data settings and my 3g did not drop the entire day, very stable and sometimes even approaching 1.2 mbps.

donno if this is what caused it to be nice for the day, but i will see if it stays like this.

feel free to try this and report back.
 
Ok I've sort of had data for close to a month then two days ago.. it vanished on me and didn't return! Actually now it's back again!?:confused:


  • I've had data issues since the day I got the phone before I ever got it online! Before I could ever launch my first angry bird!
  • I don't use any "apps" that manage anything other than shortcuts e.g. quicksettings

I have noticed when I lose data the 3G icon remains on screen and it displays data in/out via the arrows but no data appears to get in/out although I suspect some data is being transmitted. It will also as expected not load my home page from the browser. The odd thing is it redirects me to the VM site every single time I use the browser when the data drops. The VM site is the only site that does load everytime without fail, although I admit it loads quite slowly. When i've lost data this thing must go into a panic trying to re-establish a proper connection as it devours the battery. I've monitored it and noticed it's ate though up to 35% of my battery in an hour. I went to sleep last night with 100% and woke up to a dead phone. I've charged it previously and turned off data and woke to find only 2% missing overnight. I did also notice the 50% time without signal, switch on airplane mode for a few seconds then turn it off and that appears to correct that and save some battery.

Now what has worked from time to time to get data back on is put it into airplane mode, switch data on/off or restart the phone. All of that this time again has failed miserably to keep a stable connection. Hitting activate that didn't work before but has since worked a few times. At most it's only reconnected me for a few minutes then dropped me off again. WiFi has always been stable.. rock solid actually.

From my experience it seem fairly logical to assume at this point the issues I'm facing at least are either related the network, phones software/hardware. I'd love it if it were me but new phone out of the box with issues suggests otherwise.

My last ditch effort to get this working was calling support again tonight. After a long wait as the tech support number i had no longer works I got someone. Explained the issue again asked him to look at the amount of tickets I had opened in the past.. about month and a half for the exact same issue and they are sending out a new phone. I will make one last attempt with the new optimus. If that fails, I'll have to just face the facts.. I'll have to get a contract phone. I'd really rather not, I like not being tied down like that and apart from these issues never had trouble with VM before. I really like this phone when it works but I need a phone that actually works. I wouldn't mind paying the extra $10 a month that I paid for the blackberry if they could maintain some stability.
 
i've never "praised" Virgin Mobile from the day I had the MASSIVE MESS of the BroadBand2GO saga.

but I was on my last day of the return policy, and even though I don't really rely on the data access heavily (I have internet at work and home),
I agreed with everyone else that VM needs to get it fixed, and that might be May ? ? ? ?

My experiment at work today proves that SPRINT is screwing over Virgin Mobile Optimus V users (and probably Broadband2Go users)

so, I have my $140.61 back in my pocket, and i still have an AT&T phone.

Good luck all you that stick it out!

lou61166 said:
And you where praising them yesterday,you jinxed yourself!!!
Click to expand...
 
Leslie Ann said:
There are two issues at work against these phones

Some Androids just lose their activation for some reason. The activate app allows you to fix this. If it fails, run it again. It shouldn't happen and it's not common, but it does happen apparently.

The second issue is just 3g dropping.
While it hasn't been nailed down exactly, there have been a few things found to cause it. Take a look here, another and myself have figured out what was causing our issues:
http://androidforums.com/lg-optimus-v/287608-3g-data-droppers-post-your-apps.html#post2358608
In both cases it was apps that were intended to save battery life.


Remember, Android is open, so anyone can make programs, trained or verified, or not and the hardware is quite diverse so expect conflicts now and then. If you want a controlled system where there is less chance of problems, go buy an Iphone. I don't mean to sound like a fan girl, but that is how it is. I'll take the occasional issue for what we get in exchange. Lots of good, cheap apps, a good phone, and cheap service. Just don't expect it to be perfect and try not to get angry when it's not.
Click to expand...

Negative, using activate did not (and I've done it quite a few times now) correct the issue I've had. Trolling the net I've found many VM users (a shite load of em) with the exact same phone with the exact same issue. It appears to be quite common among these phones. I'm thinking this is either network related or something relating to the phone and how it and the network interact. I'd half suspect it has something to do with the fact the phone by default is searching for GSM networks.

I expect 3G to drop once in a while, I don't expect perfection but mine and lots of other people have their 3G drop daily! I've not had one full week without an issue so far. Good for the users that found a fix in my case it's not a "battery saving app" as I have never installed any. It's a case of the phone devouring the battery when I lose or appear to lose data. That is a fact and something that I've replicated many times.

I'm aware Android is an open platform, I do know how software works and expect there maybe bugs from time to time. I'm also aware there are a certian set of requirements laid down by Google before they'll let just any company slap their logo on a device. I'd expect these issues from a no name not given approval by Google type android device but this device, this LG phone bears the Google logo so there is a minimum standard that had to be met.

You don't want to sound like a fan girl?.. but you sound every bit of a fan girl. Stop defending the phone for a minute, take a step back and accept that for some of us, quite a few.. it's a piece of $hite. We don't want it to be $hite we want it to work we want to enjoy it and sign it's praises too. I don't expect perfection for what we get but I expect it to work. I wouldn't by a low priced new car then just accept that it won't start every other day?

All other VM phones I've had including the blackberry have worked perfectly. I expect this phone to perform the same. I'd accept this if it were an "occasional" issue or 3G drop but it's not. For me and many others it's been a daily fight with this device to keep it online or get it online. That is not in any way shape or form acceptable. Like I said in my last post.. I'll try one more time and if the next one fails like this I'll return it and demand a refund and go buy a phone from a network that can keep it operational most of the time.
 
I'm knocking on wood and crossing fingers, but for the entire day I have not experienced any data drops, at all. I also saw VM posted on FB that they have resolved the outage issue but there are still people posting they can't connect, so I don't know. I just know that so far so good with my phone. I had lost connection yesterday but instead of restarting and all the other tricks I just put it aside and checked back an hour later and it had reconnected, something that we all felt didn't work on these phones, maybe me being patient and just leaving it alone worked, I have no clue, and that is not to say that tomorrow I won't be back to square one with the same problem. I would suggest to everyone per VM on facebook to pull your battery for a minute put it back in and see how it does. I'm keeping my fingers crossed for everyone, Good Luck.
 
lynx2cross said:
I would suggest to everyone per VM on facebook to pull your battery for a minute put it back in and see how it does. I'm keeping my fingers crossed for everyone, Good Luck.
Click to expand...

Glad something (temporarily?) worked for you. I've pulled the battery in my Optimus several times over the last few days, including 3 different times today (~30 minutes for once, and the other two just a simple pull and replace), with no improvement anytime. Tomorrow afternoon's the end of the 72 hour deadline to hear back from network escalations, so I imagine I'll be calling the executive escalations number later tomorrow. I've got 3 weeks left on the return policy, and my plan renews on the 2nd, so I'll stick it out until the end of the policy.
 
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