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Help 3G Data Connectivity Issues

makinbiscuits said:
how are you able to access this setting? I've been thru the settings menu a dozen time and can't find this.
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In the normal Settings menu, in Wireless & Networks...the very bottom listing is Mobile Networks. Click that, and there's a single checkbox for "Data Enabled". That's actually the setting to turn 3G on and off.
 
TVCCS said:
In the normal Settings menu, in Wireless & Networks...the very bottom listing is Mobile Networks. Click that, and there's a single checkbox for "Data Enabled". That's actually the setting to turn 3G on and off.
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ahhh ok, thanx. I thought I was going crazy by not seeing any setting for it, not that I would have minded a little bit of insanity on my part if it meant me getting this phone to work.
 
Hi Guys,

I just bought the Virgin Mobile Optimus V yesterday and have been having data connectivity issues. I've tried activating it repeatedly, I've tried toggling airplane mode, I've tried dialing ##847446# and activating through that. I've called Virgin's technical escalation number (talked to a guy in the US), I've tried pulling out the battery; everything.

When using the activation app, it was unable to connect and I received the error 06-07-5910 (if that means anything to anyone).

I called the technical escalation number and they said they reset my sockets and I should remove the battery four hours after calling them and after replacing the battery it should work (it hasn't). They're calling tomorrow for a follow up. Should it take longer to reset?

What is quirky about my connection is that no application works except for the browser (sort of). When I try to load any web page, it automatically redirects to virgin mobile's website. (Prepaid Cell Phone Service and Pay as You Go | Virgin Mobile) I am able to see the webpage but it does not finish loading.

Anyone else out there with any insight or suggestions? I'm calling virgin mobile tomorrow again but I'd rather not if someone has a fix.

Thanks guys.
 
I spoke too soon! The fix they applied today didn't hold. Something is badly wrong and I get the feeling now they don't know what! Am back to no data again. Back to having to dral with support yet again.

Can I transfer my number to another carrier? Maybe at this point it's best I vote with my money and go elsewhere. Had emoigh of this and enough shite from virgin
 
aidan80 said:
I spoke too soon! The fix they applied today didn't hold. Something is badly wrong and I get the feeling now they don't know what! Am back to no data again. Back to having to dral with support yet again.

Can I transfer my number to another carrier? Maybe at this point it's best I vote with my money and go elsewhere. Had emoigh of this and enough shite from virgin
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Yep, you can port your number if need be.
 
Vm is almost laughable these days. I lost data after accidentally running the activate app, and force closing it using a task killer. I've tried running activate again, but it errors out saying it "cannot connect to server". Just now, it gave me an error saying "no service available" and to call VM. When I closed the app I get data again.
FYI, rebooting the phone didn't work for me, nor did turning off and on the mobile data in settings. I was going to try the factory wipe next:mad:
 
Bigjoetx1 said:
omg..they fixed my problem! the phone works. It was the month plan optimus data will only work if you have the 25 40 or 60 unlimited plan. She told me to logon to my account and change my plan to one of the above and boom it now works. How easy is that. I am still in shock that it was just a plan thing.
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YES! Glad it worked! You did have the same problem I had. Also, there are different settings VM uses, from what the dude in the US told me, and if you aren't set up for the android data, you will have issues.

Did you buy your phone at "The Shack" by any chance? The shack activated mine- both of mine. I wonder if this is an issue with the way they are activating the phones?
 
darthmad said:
YES! Glad it worked! You did have the same problem I had. Also, there are different settings VM uses, from what the dude in the US told me, and if you aren't set up for the android data, you will have issues.

Did you buy your phone at "The Shack" by any chance? The shack activated mine- both of mine. I wonder if this is an issue with the way they are activating the phones?
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Radio Shack activated my V without issue...except for MMS not working properly, and I believe that was a VM issue, not RS.
 
aidan80 said:
Thanks I acquired a number for tech support and talked to a real live person. Issuee was corrected by removing battery while they restarted my month. Lets see how long it lasts. After this my next phone won't be virgin or on sprint. Terrible support as a whole terrible company.
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I see your fix didn't hold. It only held for me for less than 2 minutes. The only way to fix it is to talk to someone in the US. Those people at the main VM number in the Philippines can't help you. The problem is not your phone. It is the way your plan is set up with Virgin.

Since getting mine fixed last Sunday night, it's been working great. I love this phone! I have very few 3G drops, but turning data off and on works to fix that. My friend on another more expensive carrier says she has that problem sometimes too.
 
I had this same issue. It was settings in my account. They didn't have my android data plan set up correctly in my account. Did you buy and activate your phone at Radio Shack by any chance?
 
One other thing for reference on 3G...as a long-time Sprint customer, it's not uncommon not to have 3G service everywhere there's a Sprint signal. It usually means that voice, SMS and 1x data are still there, as long as you have signal...sometimes its voice and SMS alone.

I checked my Sprint roaming use before buying a Virgin phone and in my local area, I was only roaming about 2% of the time, but other areas will be worse.

If you're not happy with Sprint's 3G service in your area, find another carrier. Signal issues with Virgin can seem aggravated, as unlike with Sprint's phones, Verizon's network isn't there as a backup. Virgin uses the Sprint network only.
 
yeah man you just gotta be persistent with them. It almost has to get to the point where you bother them so much by calling them all the time that they escalate your ticket and fix it just so you'll stop calling.

If you really like the phone though keep with it. It's def. worth it, especially considering the low monthly cost. Mine finally started working this morning (see paragraph above as to why... :D ) and I couldn't be happier with it.
 
TVCCS said:
One other thing for reference on 3G...as a long-time Sprint customer, it's not uncommon not to have 3G service everywhere there's a Sprint signal. It usually means that voice, SMS and 1x data are still there, as long as you have signal...sometimes its voice and SMS alone.

I checked my Sprint roaming use before buying a Virgin phone and in my local area, I was only roaming about 2% of the time, but other areas will be worse.

If you're not happy with Sprint's 3G service in your area, find another carrier. Signal issues with Virgin can seem aggravated, as unlike with Sprint's phones, Verizon's network isn't there as a backup. Virgin uses the Sprint network only.
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Mines finally working! took like 10 hours after talking to a US rep but I was using it all morning at work. Im happy. Thanks everyone. Especially bob for finding that number.

Yeah I thought id have that issue living in a smaller rural town but so far its working great. . . Now imma try to figure out this using it as a hotspot thing. Anyone got any tips on that?
 
djdtm said:
Mines finally working! took like 10 hours after talking to a US rep but I was using it all morning at work. Im happy. Thanks everyone. Especially bob for finding that number.

Yeah I thought id have that issue living in a smaller rural town but so far its working great. . . Now imma try to figure out this using it as a hotspot thing. Anyone got any tips on that?
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See the thread here on Wired and Wireless Tether/HotSpot.

http://androidforums.com/lg-optimus...thering-available-optimus-v-without-root.html
 
I did buy it at radio shack but swapped the phones at home (ie they didn't activate it). I previously had the BB curve through virgin.
 
Well that rules out a Shack activation problem since 1 person activated at the Shack and had no probs and you did not activate at the Shack and have probs. Hope they fix you up very very soon! Phone's great once it works!
 
I called them and talked to Virgin mobile again - we got it squared away; the 3G works now. Hopefully it doesn't drop like a lot of other people are experiencing.
 
BurninIce21 said:
I called them and talked to Virgin mobile again - we got it squared away; the 3G works now. Hopefully it doesn't drop like a lot of other people are experiencing.
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The only drops I've had since "the epic fail" are quickly fixed by turning mobile data off and back on again. Glad they got you fixed up.
 
well folks I am exchanging my optimus today at best buy. I spoke directly with a LG engineer and went through a fews steps with him and he said "send it in for repairs or exchange it where you purchased it", so that is what I will do today. Had enough of VM customer service.
 
Wow, nice to see I'm not the only one with this problem (and that someone had the cure).

BTW, mine said it couldn't connect and said call, but as my hopes were squashed, I noticed the uplink indicator flashed. Lo and behold, I have data again.

Odd, I was afraid i caused this swapping roms, I guess not.


Thanks :)
 
I have yet to get any real help from anyone who answers the phone through customer service, and I'm sure loads of people with this phone are calling to complain about the issues they are having. It took me scouring the internet and coming to this forum to get a phone number to the Escalations Dept. for Virgin mobile. When I called them I was on hold for about 30 minutes but at last I got someone who was familiar with the issue of this phone and knew how to fix it. So far so good everything seems to be working perfect, my 3G has stopped working a couple of times and toggling the data connection on and off fixes it. That kind of sucks that one would have to do that but at least its a workaround until they fix it, if they are ever going fix it. Virgin mobile needs to make sure all the customer service reps know how to fix the problem rather than making excuses and hanging up on people because they don't have the answer.
 
I have a possible solution!

I too have been without data for the past few days. Tried the VM Executive help #, rebooted after 4 hours but still nothing.

After trying many things just for the heck of it, I tried the red "Activate" button on the app screen. The 3G dropped to 1X and it seemed to hang at step 3 for several minutes, but eventually the 3G came back and I've had data ever since.

After this had worked, I remembered a few days ago accidentally hitting the Activate button but quickly bailing out of it because I was already activated and I suspect that maybe hitting activate and not letting it run through its process might have done something to the data connection...either that or just a weird coincidence. Either way, it works now. If you're having data problems I'd try it.
 
arrgh. is there anyone who has the optimus V who doesn't have these data drop problems that are fixable by disabling and then re-enabling data? This must be some kind of bug with the phone itself.
 
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