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Help 3g/Data not working

92hatchattack, just to keep you posted... I just called AT&T number you posted and yelled at them! (professionally of course). Opening a new case and will chase their tail on this even if it goes nowhere. I also told the AT&T rep that your case should NOT be closed as MANY of us are having similar issues and AT&T MUST listen and FIX this crap! will keep you posted here.
Regards
 
Further... I have now gotten my phone to be able to select these new made APN... and low and behold, every webpage i try loads correctly!

But speeds are still slow and now what i should be getting. In the small instances that my phone did work on PTA i was getting 4000-5000 down here where i live, and almost 10k down at my job... now i am getting between 1000-1500.... but its working at least. I am going to call and see if they can do anything with this info.
 
Update....

So i just talked to the most helpful person of the experiance who actually wanted to help me. Aprently there is a seperate "data" department that for some reason i have not heard about for the past 5 days. We went though all the normal BS.... I am a little confused as at one point she treid putting me back onto the hspa+ only data plan. She told me that the AT&T HSPA+ APN that amill has listed a few posts above should have been on the phone from the factory and she cant understand why its not. She tried a whole bunch of stuff to see if the phone would factory reset and pull up that proper APN automoticly when switched to the non LTE plan, but all results were the same as if i was on the LTE plan. In all cases we had to manually enter the hspa+ APN.

My sppeds are fluctuating at the moment. Im getting between 1500 and 3000 down and 1500 up on the AT&T HSPA+ APN that i entered manualy......

But, the question that couldnt be answered... what happens when LTE goes live here? Will this APN pull that signal? Do I have to go back to the PTA to get LTE signal, and if so what happens when i exit the LTE area? Will it auto switch to hspa, or will I have to manually change the APN back to the HSPA+ setting......

This all now is sounding like a case of this new fancy automatic switching radio and APN's that are not written properly and setup for this automatic switching..... I hope this info can help someone out.


SOOOOO,,,, right now the AT&T HSPA+ apn setting listed by amill seem to work best. It nails every web page, just not at the 5000-9000kbps that I was expecting to see from hspa+

There is a 2 party fault on this right now. ATT and the manufactures have to fix this up together I am thinking.

Still not sure if i will keep the device. I may return it to protect myself in case there is no propper fix. If one comes in the future i couls always purchase it again.... but i must protect myself from being stuck with a bum device.
 
Well guys just wasted an hour of time on the phone with att tech support completely useless oh and they Guy I talked to said there was no reported issues about anyone else having this problem so I said to him so what are all these people on the forums pages lying and his responce was "I don't know" ok screw you att so I'm gunna try this new apn you guys have been talking about and let you guys no how it works
 
^^^ do it , it works.... but the problem is, I think its only a patch for us. I dont think this is the final answer we need.

Guys, since my case was closed the lady I talked to could not re open it up to add our findings. Try out this apn stuff and go open your cases with them. Tell them your findings. Make them look for a solution.

Being that My data is at the moment working, I cant do much more with them. I wont know the true nature of things until LTE goes live in my area. Only them will I know how this patch reacts, and honestly, to protect me from benig screwed i probably wont have the phone that long.
 
Ok so I punched in amills apn and boom like most others have experienced web pages work fantastic only question I have is I did the seperate mms apn but I can't send mms texts just curious how to do it do I have to switch to that apn then shut the phone down and restart to send it, oh also I did speed tests with amills apn and I'm pulling between 5-8 mbs so mine seems to be fast
 
IM so tired of this Saga already. If any of you have any juice left I guess contacting the manufacturer and getting them involved with ATT would be the best thing to do at this point.... as for me.. I give up .. i need a rest or my head will explode.
 
Folks, based on my read of the XDA-developers forum, I created 'One' APN that has everything in it (post #61) that allows me (not the fastest speed but works) web access and everything else including tethering. may be try adding one (combined) APN instead of two. This is NOT a long term solution. I have no idea how well auto switching will work when AT&T lights up NY area on LTE. For now it does what I need. My 2 cents! In the meanwhile we also go yell at Samsung and AT&T.
 
Settings > wireless and network > Mobile Networks > Access Point Names
Name: ATT WAP
APN: wap.cingular
proxy: wireless.cingular.com
Port: 80
user name: Not set
password: Not set
server: Not set
MMSC:
http://mmsc.cingular.com
MMSS Proxy: wireless.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: None (didn't change it)
APN type: mms,supl
 
Also got this in email from AT&T Tech support:
Troubleshooting Steps


SUBJECT:
PDP and APN Types

SYMPTOM:Unable to Connect to the Internet

ADVISORY:IMPORTANT: As of 09/19/2010, all newly activated LaptopConnect rate plans will be provisioned with the "Broadband" APN. Please use the "Broadband" APN in the Access Point Name when creating a new connection profile.

FIX:

Overview

AT&T uses APNs to provide customers with specific data services based on the definition of the APN as defined within the provisioned data rate plan. Each APN enables access to the Internet; however, that access and associated billing may be different from APN to APN. Review the table below to understand what each APN is designed for and when it should be used. When troubleshooting a connection to the Internet, be it on a handset, Smartphone or PC card, the APN plays a key role.
APN definitions and appropriate usage scenarios:
Access Point Name (APN) Details and usage Username/Password
"wap.cingular" or "Phone"
  • Provisioned for use with 2G, 3G and 4G handsets and Smartphones.
  • Does not allow tethering (using phone as a modem) of a handset or Smartphone for Internet access on a computer.
  • Provides a dynamic IP address.
  • Exclusively used by handsets and Smartphones for Good Mobile Messaging, Exchange ActiveSync, Device Based E-mail, and Device Based Internet Browsing of both WAP (MEdia Net) and HTML.
  • Username and password are no longer required for the these APNs.
"isp.cingular" or "Broadband"
IMPORTANT: As of 09/19/2010 all newly activated LaptopConnect rate plans will be provisioned with the "Broadband" APN. Please use the "Broadband" APN in the Access Point Name when creating a new connection profile.
  • Allows Internet access on a laptop using a PC card.
  • Allows tethering (using phone as a modem) of a handset for Internet access on a computer.
  • Provides a dynamic IP address.
  • When used by handsets, this APN would be configured by the Communication Manager desktop application, the APN should not be configured in the handset device settings.
  • The "broadband" APN provides access to 2G, 3G and 4G speeds on compatible devices.
  • The "isp.cingular" APN provides access to 2G and 3G speeds on compatible devices.
  • Exclusively used by PC Cards and handsets to access the Internet on a computer. This APN must NOT be used for Good Mobile Messaging, Exchange ActiveSync, Device Based E-mail, and Device Based Internet Browsing of both WAP (MEdia Net) and HTML -- errors will result and the service(s) will not work correctly.
  • Username and password are no longer required for these APNs.
blackberry.net
  • Provisioned for use with a RIM BlackBerry device and service.
  • The username/password combination for this APN is automatically set by a service book during activation.


Commercial Connectivity Services (CCS)
and Telemetry
APN Varies
  • Used for specific mobile setups such as enterprise customers who use remote applications like Telemetry or CCS. For instance, vehicle tracking in which a driver doesn't have to initiate a location update.
  • Offers a high level of security and availability for enterprise users.
  • Provides a dynamic OR static, public IP address dependant on the setup.
  • The username/password combination for this APN is customized based on the enterprise needs.
  • The actual APN name as well as its associated username and password are all case-sensitive.
<LI id=yui_3_2_0_1_13213286797392219>Name: ATT WAPAPN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: internet + mms
 
sharmahw said:
Folks, based on my read of the XDA-developers forum, I created 'One' APN that has everything in it (post #61) that allows me (not the fastest speed but works) web access and everything else including tethering. may be try adding one (combined) APN instead of two. This is NOT a long term solution. I have no idea how well auto switching will work when AT&T lights up NY area on LTE. For now it does what I need. My 2 cents! In the meanwhile we also go yell at Samsung and AT&T.
Click to expand...

In addition to calling tech support, we all need to post directly to Atts forums and you can hit up samsung's galaxy support twitter account. If they start seeing volume then maybe it will get them to act quicker. Btw, when I call Att they say I am the only one with this issue, but the Samsung tech support rep said they are aware of the issue. Either these companies are incompetent or they are keeping this quiet until they finish up their testing to validate the problem exists.
 
Having the same issue in Denver. Got my fiance and I both Skyrockets, and both phones lose data connectivity constantly. Service returns if you power the phone off then back on, or turning the connectivity off and on. Typically it only lasts for about 10 minutes or so.

Wifi works fine. AT&T had no clue. Suggested I return it for a different phone. Tried explaining, this is the phone i want, and have been waiting on. Pretty frustrating. Not sure what to do at this point. No other android device I want at the moment, and I really don't wanna go with an iPhone.

Hopefully Samsung is aware, and provides a fix very soon.
 
Blah, still cant get MMS working. If anyone can find a way to have a fast HSPA+ connection and MMS in one APN to avoid switching every time i want to send something please post it up!
 
ok I havent been able to get mms working on amills apn either but my regular txts work just fine, just no mms, so if anyone can find a combined apn that has faster speeds plus mms that would be great im gunna keep looking for one myself but for now im content being that im getting between 5-8 mbps with this apn and I dont send that many mms I usually just send regular txts so ill just deal for now thanks so much to the guys that found these new apn's my phone was driving me nuts, its pretty pathetic that you guys were more helpfull then any att rep or tech support that I talked to. so thanks again guys
 
TroyBoy30 said:
so all of you guys having issues are not in an LTE area? from what I have seen, people in an LTE area are having no issues
Click to expand...

Oh how I wish that were true...
I'm in the DC area of LTE coverage, and my Skyrocket definitely still hangs loading certain websites. Changing the APN does seem to help at the moment, but I haven't tried it in an area of full LTE coverage yet.

This issue is getting really old though....
 
Has anyone that is in a LTE marker played around with their APN yet? Right now i dont have LTE in my area, so to get any sort of connection I had to change my APN to the AT&T HSPA+/phone, which is working flawlessly and im getting betweeb 3000 and 8500 down.

What am wondering though, is with this APN will i be able to pick up and LTE signal on it, or will I have to manually switch to the other APN if I want to use LTE???

If anyone could test this out I would greatly apreciate it!
 
I've only gotten 7 mbps on my device. I've noticed on the speednet app that if I slide the slider (under tools) all the way to better performance I get a better speed download.
 
I live around the DFW area in Texas.

I have always had good coverage with 3G and HSPA+

I just got my skyrocket last week and im enjoying it :D

Anyways I was out this morning and noticed my phone was INCREDIBLY fast online. So I ran a speed test.

Keep in mind this was at 7am so little to no traffic on the network


SC20111222-074528.png
 
blazeplacid said:
I live around the DFW area in Texas.

I have always had good coverage with 3G and HSPA+

I just got my skyrocket last week and im enjoying it :D

Anyways I was out this morning and noticed my phone was INCREDIBLY fast online. So I ran a speed test.

Keep in mind this was at 7am so little to no traffic on the network


SC20111222-074528.png
Click to expand...

Howsoever neighbor ....where abouts in DFW? I hit 65 at 75/spring creek once. My average in North Dallas is about 25.
 
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