v01rider
Android Expert
i have been getting https://4gdaypass.sprint.com since i can remember. when i connect to 4g service, get an IP, and then try to get to the internet such as espn.com. once i type espn.com in the browser, i am redirected to the 4gdaypass screen to sign up for 4g service even though i have the service as part of my account.
after chatting w/a sprint rep for 1 hr and doing ##3282# and doing a restore, then updating profile and prl (which i had done many times before chatting w/them); i was instructed to call 1-888-211-4727 for technical support. i do so, and the CS tries to blow smoke tell me there is an outage. i firmly explain that i have another evo that is currently connected to 4g and is able to connect to espn.com w/o getting the 4gdaypass screen. i firmly tell him again my issue and he decided to change his demeanor and help me. finally he directed me to call 8886496711 for the 4g day pass support.
talked to a new gentleman there that new exactly what i was getting and why, but he couldnt do anything about it and had to get me over to another group. this guy says that even though I connect to 4g and get an ip, 4g is missing from my account and that this other group needs to add the service.
talked to 8882114727 opt 2, 4, 4, 2 (back to orginal tech support) and was placed on hold for at least 15min (maybe more) while they researched. this lady tells me again there is an outage and that is why i am getting the 4gdaypass screen. again, i told her that i understand there is an outage, but my issue has been going on since i can remember. i asked her if i had all the needed option on my phone number to connect me to 4g because the previous guy said that i am missing something with 4g. she said everything is there to connect to 4g. she got me to a manager w/o me asking. was on hold for another 15min or more to talk with a manager.
talked to an escalation manager and he had no idea what i was talking about and refused to open a trouble ticket. he did however give me advanced tech support number of 8777358405.
i contacted advanced support 8777358405 and the lady i talked to knew exactly what i was talking about and agreed with me that it had nothing to do with the outage, but with the phone itself. she put in a trouble ticket explaining the issue and adviced me to take my phone to the store to see if they can authorize a advanced exchange. i also found out to always get the insurance for the phone because if you dont, and you take your phone into the store for service, the store will charge you $35 just to look at the phone.
so, i have a paper to right this afternoon and class tomorrow, so i will take my phone into the store sat and see what they say.
after chatting w/a sprint rep for 1 hr and doing ##3282# and doing a restore, then updating profile and prl (which i had done many times before chatting w/them); i was instructed to call 1-888-211-4727 for technical support. i do so, and the CS tries to blow smoke tell me there is an outage. i firmly explain that i have another evo that is currently connected to 4g and is able to connect to espn.com w/o getting the 4gdaypass screen. i firmly tell him again my issue and he decided to change his demeanor and help me. finally he directed me to call 8886496711 for the 4g day pass support.
talked to a new gentleman there that new exactly what i was getting and why, but he couldnt do anything about it and had to get me over to another group. this guy says that even though I connect to 4g and get an ip, 4g is missing from my account and that this other group needs to add the service.
talked to 8882114727 opt 2, 4, 4, 2 (back to orginal tech support) and was placed on hold for at least 15min (maybe more) while they researched. this lady tells me again there is an outage and that is why i am getting the 4gdaypass screen. again, i told her that i understand there is an outage, but my issue has been going on since i can remember. i asked her if i had all the needed option on my phone number to connect me to 4g because the previous guy said that i am missing something with 4g. she said everything is there to connect to 4g. she got me to a manager w/o me asking. was on hold for another 15min or more to talk with a manager.
talked to an escalation manager and he had no idea what i was talking about and refused to open a trouble ticket. he did however give me advanced tech support number of 8777358405.
i contacted advanced support 8777358405 and the lady i talked to knew exactly what i was talking about and agreed with me that it had nothing to do with the outage, but with the phone itself. she put in a trouble ticket explaining the issue and adviced me to take my phone to the store to see if they can authorize a advanced exchange. i also found out to always get the insurance for the phone because if you dont, and you take your phone into the store for service, the store will charge you $35 just to look at the phone.
so, i have a paper to right this afternoon and class tomorrow, so i will take my phone into the store sat and see what they say.
