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69.99 hero or moment at best buy

sr1982 said:
For the record. I bought my wife a Hero from the store on November 15, and at the time they would not recognize the $99.99 price, because they said it was only for NEW customers. I went back today and they honored the $69.99 price.
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mv520 said:
i added a second line to my account last wed the day before thanks giving. they had the moment for 189 and i told them that their website had the moment for 99.99 and i showed them on my phone. they honered the price and gave me the moment for 99.99 because it was on their website wireless.bestbuy.com . now im gunna go back and try to my price match today for the 69.99 price.


i got my hero from sprint store the 29th last month. hopefully i can get a a price match ....
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Yes.....
 
Now with the contract extension it says $179! Yikes! I had 2 in my cart for $69 and was able to complete my checkout!
 
$69 on a contract extension applies to Hero only!

Notice the word 2YR contract extension.

Moment is $179 with contract extension.


 
You gotta love BestBuy price matching. I bought two Hero's 11-7-09 for 179.00 a piece as a new Sprint customer with a two year contract. They had a one day only web site sale on 11-15-09 for 99.00. I printed out the web site add, took it in and received my refund on both phones. They now cost me 99.00 a piece. Today I see this post, print out the add and they promptly gave me an additional 30.00 per phone refund. Now the phones ended up costing 69.00 a piece. Needless to say I gained back lots of points with the wife as well. She is finally getting used to the Hero. She was a simple flip phone user before. No problems with BestBuy on this latest price match for me. Thanks for the post. I appreciate it very much.

Jack
 
mconigs78 said:
still has it with $69 for 2 year contract extension. But you also need to get the $69 plan also.
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Maybe the pricing is regional. This is in Central FL, see date and time lower right. This is what I see.
BBHeroAt179.jpg
 
I went to BB over lunch and the mobile department is maintaining that they don't match their online prices. My wife got the 2 year extension less that 30 days ago at $179.00 for the phone. I guess I will try customer service, but are they bound by their price match policy to honor this price?
 
cirehawk said:
The mobile department is maintaining that they don't match their online prices. My wife got the 2 year extension less that 30 days ago at $179.00 for the phone. I guess I will try customer service, but are they bound by their price match policy to honor this price?
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Yep, just goto the Customer Service counter, if they refuse it again tell them fine you want to "return" that Hero and Purchase another!

Morons they are... I got money back and they DO PRICE MATCH if you are within the 30 day period for the reason I just gave you above...

Be firm! Be nice, but don't take NO for an answer!
:cool:
 
Yea it might be regional I am still getting the $69 for my area on a contract extension.

Has anyone gotten this price and extended their contract with the one they previously had or did they make you get the $69.99 plan.
 
Must be diff policies for diff Best Buys. I have tried twice and have had no luck from their customer service or Cell dept. The manager even showed me a letter from corp stating they would not be honoring price match for Black Friday or Cyber Monday. I had no luck here in Memphis Tn.
 
I extended my contract with this new phone at bb on the 17th. Just went back to bb, went to cs counter, they checked with mobile, got my $118 back in about 5 min! With the sprint buy back of my crappy instinct, this just became the best $20 phone ever!
 
I got my phone on Nov 2 and just got back from Best Buy. Took a copy of the web ad and had no problems with getting the price match.

I just asked the CSR if she would price match for my phone that I got earlier this month and she looked puzzled for a minute until I said it seemed to be a cyber Monday deal. She said that is cool and credited my account. I love my phone and to get it for $70 is a great Christmas present to myself!

Thanks to the OP for pointing out the ad!
 
desert dogs said:
I got my phone on Nov 2 and just got back from Best Buy. Took a copy of the web ad and had no problems with getting the price match.

I just asked the CSR if she would price match for my phone that I got earlier this month and she looked puzzled for a minute until I said it seemed to be a cyber Monday deal. She said that is cool and credited my account. I love my phone and to get it for $70 is a great Christmas present to myself!

Thanks to the OP for pointing out the ad!
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I was on 10/29, and they told me no way. They really do mean 30. Grr.
 
I purchased the Hero a few days ago online for 99.99 (still hasn't arrived), and I just called bestbuy mobile to have them price match, and they said they will not issue a price match because the online things are handled by an outsourced company the service rep told me as 'simplicity'.

I'm really pissed right now...

What should I do next to get them to price match?
 
king_of_hearts said:
I purchased the Hero a few days ago online for 99.99 (still hasn't arrived), and I just called bestbuy mobile to have them price match, and they said they will not issue a price match because the online things are handled by an outsourced company the service rep told me as 'simplicity'.

I'm really pissed right now...

What should I do next to get them to price match?
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I would take a copy of today's ad and a copy your your purchase statement into the customer service counter at your local BB. Also take a copy of their price match statement from their website.

Here is a link BestBuy.com Help

They should match the price.
 
Whenever a customer service rep doesnt give you what you want/need, always politely, but firmly, escalate it up the chain of command. No matter what company you are on the phone with.

Not until you get to the top do you say something along the lines of "It too bad BestBuy is refusing to honor their price matching guarantee. I've been a faithful customer and have always been satisfied, but if you cant stand by what you alledgedly guarantee, then I'll have to cancel the order and take my business elsewhere."

Of course you then have to be ready to stand by what you say.
 
mconigs78 said:
Has anyone gotten this price and extended their contract with the one they previously had or did they make you get the $69.99 plan.
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During the checkout process, a recommendation was on one of the screens suggesting that I keep my current Everything Family 1500 plan, which I did. I was able to choose. Not only that, but the 2nd Hero was $69 also!
 
I got my Hero this past Friday. For....49.99. Best Buy had a Black friday Special, In store advertising only....50% off of the upgrade price....And at that time it was $99. I got a hero for 49.99 and my wife got a pre for 34.99...
 
desert dogs said:
I would take a copy of today's ad and a copy your your purchase statement into the customer service counter at your local BB. Also take a copy of their price match statement from their website.

Here is a link BestBuy.com Help

They should match the price.
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Thanks for the advice. The phone comes in tomorrow. I'll bring the invoice, the online ad, and the price match statement to my local bestbuy.

I hope it works.
 
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