Help Activating on Virgin Mobile

[JacobK254]

Has anyone else had trouble activating this phone on Virgin Mobile?

I called yesterday to activate it and they said that I had to upgrade my account to their new system and that it would take two hours. Two hours later my old phone (Evo V) service shut off, but the Victory wasn't activated. I called them back and they said to wait another hour. Today it is still not activating so I called them back and they said they would have to manually activate it and that it would take 24 hours.

I guess i'll keep restarting it and trying to activate. This is the 4th phone i've had with Virgin in the past year and never had this problem. What "new system" are they upgrading me to? LTE? I can't access my account online either.


Update: I waited 3 hours and restarted the phone. It seemed as if it had factory reset (all my apps were gone) but it activated. I got a text saying that my pin had been reset, but it was reset to what it already was. I had to top-up and restart my monthly plan, but now it is working.

 

[Naemien]

Virgin Mobile has been migrating to a new customer records system. This has led to endless grief in porting numbers away, as the customer service people at all normal levels are apparently untrained and keep saying that the account number is the phone number.

I had to resort to an EECB to get results.

 

[TheBritton]

Similar thing happened to me. When I called back after two hours they said I needed to top up and restart my plan. I told them I had just started my plan a few days ago. Apparently the customer service rep I was talking to did not know the previous rep had upgraded me to the new system. So when I kindly let her know, she restarted my plan without requiring me to top up again