I have four phones on my plan, only two are smart phones. My son has a Blackberry and I have the Hero. Only our phones have issues with dropping calls due to poor signal. My wife and daughters phone only show 2 bars but never drop a call. It seems these higher tech phones are more sensitive to poor reception. So I called sprint hoping to get the AIRAVE. I was not offered any reduction in price and no waving the monthly fee. I wrote a email to Sprint explaining why I was unhappy. I have been a customer for 10 years and have never had a great signal at my house but I never dropped calls either. A couple days later a rep from retentions calls me and offers me the Airave for .99 then shipping and activation fee, it was the best they would go so I agreed. Got it yesterday and installed it thinking it would solve my problem. I get five bars standing near the device but when I go into the next room the signal is down to a single bar, no better than without the Airave. Even when next to the Airave and I go to download a song from Imusic and it starts dropping to 1 or 2 bars. I emailed Sprint and they said for Airave to work you must be within a mile from the nearest Sprint tower. Nobody asked this before!! They also said their computer shows I am in a roaming area, I don't care what their computer says my phones never go into roaming mode in my area. My bills prove this. I am thinking there must be something wrong with the unit. All lights are blue on the front so it is getting a signal and GPS location, but why isn't it broadcasting to the claimed 5000 sq feet? Maybe someone could explain this better before I try and call Airave tech support. But so far I am not impressed with this Airave. Glad I have a no risk 30 day period!!
NCH
NCH