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AT&T Pre-order - shipping - received discussion thread

Where did you order your AT&T Note 2 from?

  • Total voters
    36
  • Poll closed .
Also the site cant say its shipping on the 6th when its now the 7th... I guess tomorrow we will see if its just updating day to day.
 
I'm hoping this agent is wrong (becasue she responded to the last questions very quickly) and only going off the online website status, but here is the online conversation I just had with AT&T about 10 minutes ago. I apologize if this freaks anyone out, but this is not good news for me :(

You: Hello
Evelyn: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
You: yes
Evelyn: Hi, I will be more than happy to assist you today.
You: I pre-ordered the note 2 and it was supposed to ship yesterday. I know the online order statues can take 1-2
days to update, so I wanted to see if I can find out if it really shipped or not.
[ ... Evelyn verifies my info ... ]
Evelyn: Thank you for that information.
I have located your order placed on 11/1/12 for a Samsung Galaxy Note 2 phone. It is currently in progress.
Once your order has been shipped from our warehouse, you will receive an e-mail with the carrier information and Tracking Number.
I apologize for the inconvenience.
You: I can see that on the order status website; since the website can take 1-2 days to update, is there a way find out if it really shipped
because if it does not ship today, it will not get it by 11/9
Evelyn: I can see if it shipped out to you or not. As of right now, it has not shipped out to you yet.
We will send you an email once it ships out.
You: thank you, that is what I needed
Click to expand...

 
With AT&T - its Dealers and Best Buy first - pre-existing customers doing "pre-orders" last.

Seems I'll have a better chance of getting a Note 2 sooner if I simply call my local AT&T store daily

Then return or refuse shipment of the fedex package.

The pre-orders are simply a ruse for AT&T management to gauge demand, and budget a forecast of future bulk orders.

Thats my take on the situation.
 
james27007 said:
I'm hoping this agent is wrong (becasue she responded to the last questions very quickly) and only going off the online website status, but here is the online conversation I just had with AT&T about 10 minutes ago. I apologize if this freaks anyone out, but this is not good news for me :(


Click to expand...

I'm cautiously confident some orders will ship today. If they send them 2nd day shipping then they will obviously be delivered on the 9th. Overnight folks should get theirs tomorrow.

I think our best bet is to keep checking to see if they withdraw the money.
 
I placed my pre-order on the 25th and have just received this from a chat CSR:

Glenn Allison: I can see a pre-order under the line that ends with ****.

And I do apologize but as of the moment there was no estimated date for the delivery, we are still waiting for the stock from the manufacturer.


ME: Ah, that is a new number to me. So you see a number ending with **** attached to our account now?


Glenn Allison: Yes and it is a reserved number.


ME: Excellent, so at least the order was not lost in the shuffle
ME: Okay Glenn, that tells me what I need to know


Glenn Allison: Yes and I can assure you that once that we have the available stock for the said phone your record will be updated regarding the possible delivery date for your pre-order.
Click to expand...
 
SamMax said:
I'm cautiously confident some orders will ship today. If they send them 2nd day shipping then they will obviously be delivered on the 9th. Overnight folks should get theirs tomorrow.

I think our best bet is to keep checking to see if they withdraw the money.
Click to expand...

Just got off the phone with Premier support and they're saying the phones are scheduled to SHIP on 9th, to be received by the 12th. I placed my order on 10/27, so if that's the case I'll be cancelling tomorrow and staying with Sprint. This experience has given me a taste of what AT&T's customer service is like, and I must say I'm extremely disappointed.
 
Munnarg said:
Just got off the phone with Premier support and they're saying the phones are scheduled to SHIP on 9th, to be received by the 12th. I placed my order on 10/27, so if that's the case I'll be cancelling tomorrow and staying with Sprint. This experience has given me a taste of what AT&T's customer service is like, and I must say I'm extremely disappointed.
Click to expand...

I just called too (again) I was told they are on back order but they are still saying I will receive it on the 9th. Who knows what's going on because AT&T doesn't.

I have tons of shipping experience from Amazon. If they really shipped on the 9th you would not receive it unil the 13th unless they overnighted every order.
 
Also, for what it's worth my local store just said they physically have the phones but can't sell 'em till Friday. I think I'm just going to cancel my preorder.
 
Not sure if these delays are good/bad thing for me. I opted not to preorder and will try and get one from an AT&T store on launch day. If AT&T is having issues with the preorders then I'm curious to know what impact that has on the retail supply? My initial guess is that I'll be having to wait a little longer to get my Note 2.
 
Maybe at&t is trying to pull the apple card. "We might have some in stock" when they have tons in store to build up hype.
 
Can your really cancel your pre-order? I didn't know that they would let you. If it can be done, I might do so and just pick mine up on Friday morning at a local AT&T store.
 
Ok finally I feel I got to a competent supervisor. I was speaking with a rep I asked for his super and then I eventually asked for his supervisor.

Here is what the 3rd level supervisor said, he said there was no backorder, he even said there's around 22,000 pre orders. He expects them to go out today but of course he continually repeated this is just estimated and it's a first come first serve. I mentioned 22,000 didn't seem high enough to warrant a backorder unless Samsung really screwed up and he agreed.
 
SamMax said:
Ok finally I feel I got to a competent supervisor. I was speaking with a rep I asked for his super and then I eventually asked for his supervisor.

Here is what the 3rd level supervisor said, he said there was no backorder, he even said there's around 22,000 pre orders. He expects them to go out today but of course he continually repeated this is just estimated and it's a first come first serve. I mentioned 22,000 didn't seem high enough to warrant a backorder unless Samsung really screwed up and he agreed.
Click to expand...
Good digging!!!!! let's hope they go out today..
 
Just got this from a CSR in customer care:...

"I have located the order. I do apologize; however, I see that we have sold out of the device and are waiting for additional inventory. I am sorry about that. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped."

When asked if I could cancel the order to pick up in store if I do not receive it by friday the CSR responded with....

"I understand your concern. You are welcome to call in to have the order cancelled, so that you can purchase the device in the store. To have the order cancelled, you may contact one of our Product Specialists on 866-267-4510, 8:00 AM - Midnight Eastern Time, 7 days a week. "
 
Jsucool76 said:
Just got this from a CSR in customer care:...

"I have located the order. I do apologize; however, I see that we have sold out of the device and are waiting for additional inventory. I am sorry about that. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped."
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well you know they can't be sold out if on ones received any.

A rep said to me they will see no inventory because it technically hasn't launched yet.
 
If it is helpful to anyone, here is a chat reply I just got (11/7 @ 1:05 eastern).

Javier: Thank you. Please hold a moment while I look up your order.
Javier: I will be happy to help you with your question.
Javier: I do see your placed an order for an Samsung Galaxy Note 2. I do want to advise you that your device will be shipping out today. I do apologize and I understand you where told that your device would ship out 11/06/2012, but your device will be shipping out today the 11/07/2012.
Me: And when can I expect to receive it? By 11/9 still as originally stated?
Javier: Yes Mr. SoandSo.
Click to expand...

I have no idea if there is any truth to it. I have had my fair share of nonsense from some of these reps, but I thought I'd post anyway.
 
I had a short conversation today with the manager of my local AT&T Store (Central California Coast /San Luis Obispo)

They said they are expected to get a 1st batch of Galaxy Note 2's later this week. They did confirm nothing has arrived yet and nothing is in "hidden stock - to only be released Nov 9."


The positive piece of news is that I got a confirmation that AT&T will email each of us with pre-orders a FEDEX Shipment Tracking Number immediately when the phone leaves the Texas Warehouse.

So I'll try to calm down, and hopeully in 24 hours I'll have a tracking number from AT&T in my inbox.
 
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