• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Being shipped THIRD replacement Triumph

M

marcim

Lurker
Bought the first at Best Buy in San Bernardino the day they came out. After the return period, it started flaking. Between three phones in five months, Ive had a variety of issues:
PHONE 1 - lasted 3 months
  • Camera stopped focusing
  • Soft buttons wouldnt work at times
  • Finally completely died.
PHONE 2 - lasted 6 weeks
  • Screen flicker
  • White screen when unlocking
  • GPS never worked
  • Photos started to have stripes in them
  • Soft keys did not work at times
  • Touch screen registration off
  • Would not charge powered on, except with Motorola cable (first one did)

PHONE 3
Dead on arrival today. Would not turn on, charge light would not light

It is unbelievable to me that Motorola gets away with selling these obviously flawed, poorly manufactured phones. I will never buy Motorola again.
 
marcim said:
Bought the first at Best Buy in San Bernardino the day they came out. After the return period, it started flaking. Between three phones in five months, Ive had a variety of issues:
PHONE 1 - lasted 3 months
  • Camera stopped focusing
  • Soft buttons wouldnt work at times
  • Finally completely died.
PHONE 2 - lasted 6 weeks
  • Screen flicker
  • White screen when unlocking
  • GPS never worked
  • Photos started to have stripes in them
  • Soft keys did not work at times
  • Touch screen registration off
  • Would not charge powered on, except with Motorola cable (first one did)

PHONE 3
Dead on arrival today. Would not turn on, charge light would not light

It is unbelievable to me that Motorola gets away with selling these obviously flawed, poorly manufactured phones. I will never buy Motorola again.
Click to expand...


I just finished writing an open letter to VM describing usage cases I've heard by friends who share your exact thoughts.

Don't blame motorola.

Some communication happened between Virgin Mobile and Motorola, someone, somewhere decided to license the Huawei designed phone under the Motorola brand. I can only guess it was done beuase Huawei has a horrible reputation here in the states, and having that brand on the phone would be detrimental to sales.

Its a Huawei phone.

Personally I've had no problems and I love my phone, but I can see your frustration.

Best advice is to keep returning it, when you get a good one, you will enjoy it for being a nice phone, you really should never have to go through these problems ever in the first place, but theres still a chance to get a good phone, so try to make the best of that opprotunity before jumping ship.
 
Damn, I wish I would of know that before.....I would have never purchased mine in the first place. I bought it because of excellent performance I had with moto a few phones ago, the Razr V3m, but it was not a smart phone. I would have gone with the LG android VM offered if I had known this wasn't really a moto phone....no wonder the battery is the same as some other Huawei phones, and no other moto phones use it. That will help trying to match up parts. Oh well, maybe I'm one of the lucky ones, no problems yet, only 2 weeks, but I will be even more vigilant with this knowledge-and quicker to react if I perceive a hint of a flaw. I hope moto doesn't make a practice of selling it's name-or maybe that's the new Google influence on a once great company.
 
gtaber said:
Damn, I wish I would of know that before.....I would have never purchased mine in the first place. I bought it because of excellent performance I had with moto a few phones ago, the Razr V3m, but it was not a smart phone. I would have gone with the LG android VM offered if I had known this wasn't really a moto phone....no wonder the battery is the same as some other Huawei phones, and no other moto phones use it. That will help trying to match up parts. Oh well, maybe I'm one of the lucky ones, no problems yet, only 2 weeks, but I will be even more vigilant with this knowledge-and quicker to react if I perceive a hint of a flaw. I hope moto doesn't make a practice of selling it's name-or maybe that's the new Google influence on a once great company.
Click to expand...

I think this phone being built by Huawei and carry Motorola's name was before Google acquired Motorola Mobile. But maybe that was one of the reason MM was being sold, bad management. Such as the decision to carry Huawei built phones without adequate quality assurance, it ruins the reputation of a well-known brand.
 
Whyzor said:
I think this phone being built by Huawei and carry Motorola's name was before Google acquired Motorola Mobile. But maybe that was one of the reason MM was being sold, bad management. Such as the decision to carry Huawei built phones without adequate quality assurance, it ruins the reputation of a well-known brand.
Click to expand...
I am pretty sure you are correct that this was all done before Google bought MM. If the QC was decent they would have a good product and no reason to get a bad reputation over the phone. They just decided to release without the needed checks.
 
Wow who the heck is Huawei? no wonder there's so many problems.. I just don't understand this move by Motorola or Virgin Mobile. I'm getting my 2nd replacement sent to me..if this one has problems I might be done with this company b/c it's basically lying to everyone if this phone really wasn't made by Motorola. Where'd you get this info about Huawei?
 
Well, I don't know if it was made by Huwaei. It is definitely based off one of their phones. Motorola might have made it from their plans/specs, I don't know the details of the agreement. I don't think anyone here can definitively state why it was done, it is only guesswork.
 
Huawei is a large electronics producer in china.

Their phones are hit and miss. so far the U.S. phones they sold that I know of are the Huawei Ascend for Metro PCS (worst android phone you can buy, actually) and the triumph.

the triumph is a generally good phone, but suffers from an unsteady manufacturing method. resulting in weak plastic, non-uniform edges of mating surfaces, and other yield problems.

going on nothing at all, I'd say Virgin Mobile took the success of the optimus V sales, wanted a "high end" phone, contracted Motorola to build it, and motorola got huawei to manufacture it.

poor decisions in the name of economizing the production process led to a un reliable phone.

good design, though. bad choices brought it down.

They had to do SOMETHING to get the same hardware thats in the Thunderbolt and Droid Incredible 2 into a phone this cheap. Those sold for double or more if you bought it out of contract
 
You have to wonder... I know that is probably made by Huawei but the thing is our phone has different hardware... No FM radio... So there had to have been some changes plus a stlightly different form factor... Also the stock software on it is strange in its self... Check the apps or use anycut and run the stock FM radio app... It seems to work just we don't have the hardware strange.
 
marcim said:
Bought the first at Best Buy in San Bernardino the day they came out. After the return period, it started flaking. Between three phones in five months, Ive had a variety of issues:
PHONE 1 - lasted 3 months
  • Camera stopped focusing
  • Soft buttons wouldnt work at times
  • Finally completely died.
PHONE 2 - lasted 6 weeks
  • Screen flicker
  • White screen when unlocking
  • GPS never worked
  • Photos started to have stripes in them
  • Soft keys did not work at times
  • Touch screen registration off
  • Would not charge powered on, except with Motorola cable (first one did)

PHONE 3
Dead on arrival today. Would not turn on, charge light would not light

It is unbelievable to me that Motorola gets away with selling these obviously flawed, poorly manufactured phones. I will never buy Motorola again.
Click to expand...


Similar Story,

Phone 1:
No GPS lock, 10~15minutes on a lucky day
leaking lights everywhere
Dark area on the photos

Phone 2:
NO GPS lock at all
leaking ligths
Green Tint photos

Phone 3, is arriving next week
 
I bought it from Amazon for $249....got it on 12/7. I should have 30 days to return @ amazon, no questions asked, they do that with any computer product. So far, I haven't had any problems though, I finally got things tweaked so I get halfway decent battery life, and the thing benchmarks like a duel core on quadrant, hitting 1600-1700, stock ROM, rooted. I have a Toshiba Thrive tablet with a duel core Tegra-2 that doesn't bench that fast, but my Nook Tablet is even faster. I would normally compare this phone to my Captivate, same general class, single core 1GHz, Stock Froyo 2.2, but with a fresh install on the Captivate I only bench around 800-900, but I can get 1200-1300 with a suckerpunch kernel. So the Triumph has a lot going for it(damn easy to root), as long as you got one of the ones inspected by sober QC people. My point is, so far it's been a damn good phone-2 weeks in-do I replace it "just in case", now while it's easy, or sit tight and hope I luck out?...................
 
shmackshmack said:
I just finished writing an open letter to VM describing usage cases I've heard by friends who share your exact thoughts.

Don't blame motorola.

Some communication happened between Virgin Mobile and Motorola, someone, somewhere decided to license the Huawei designed phone under the Motorola brand. I can only guess it was done beuase Huawei has a horrible reputation here in the states, and having that brand on the phone would be detrimental to sales.

Its a Huawei phone.
Click to expand...

This. This is completely unbelievable to me. It seems akin to, say, Time Warner Cable deciding to get into the TV business and licensing the Samsung label to sell units that are actually made by Visio.

How is this sort of thing even legal? How it it not considered bait and switch? People purchase a brand name with the expectation that it was, in fact, manufactured BY THAT MANUFACTURER, and that the product will afford the same quality as its products have in the past. If I wanted a Huawei phone (which I DID NOT), I darn sure would have not have paid $300 for one. I am seriously considering bring my state attorney general into the loop on this.
 
gtaber said:
My point is, so far it's been a damn good phone-2 weeks in-do I replace it "just in case", now while it's easy, or sit tight and hope I luck out?...................
Click to expand...

I don't even know what to tell you. I was traveling with a co-worker in CA when I bought my first one; we both bought ours at the same time. Mine seemed fine; his had camera focus problems. He exchanged it the next day, and that one would not charge. He returned it and got his money back. That should have been a huge red flag, and I wish I'd had the foresight to do the same, but alas...

As I said in my original post, my first was just dandy nearly three months, then it slowly went to pieces. And mind you, I am a 40-year old female, and am not exactly roughhousing with these phones.

It's like playing Russian roulette. Maybe you will get a good one, maybe you will get one that won't even turn on. Who's to say. At this point, I just want my $300 back so I can buy a different brand of phone.
 
marcim said:
This. This is completely unbelievable to me. It seems akin to, say, Time Warner Cable deciding to get into the TV business and licensing the Samsung label to sell units that are actually made by Visio.

How is this sort of thing even legal? How it it not considered bait and switch? People purchase a brand name with the expectation that it was, in fact, manufactured BY THAT MANUFACTURER, and that the product will afford the same quality as its products have in the past. If I wanted a Huawei phone (which I DID NOT), I darn sure would have not have paid $300 for one. I am seriously considering bring my state attorney general into the loop on this.
Click to expand...

While frustrating to say the least, companies do this all the time. The Pontiac Vibe is a good example, it's just a rebadged Toyota Matrix. Apple uses Foxconn (in Shenzen China, same city as Huawei) to manufacture most of their products. But they usually risk the brand reputation if they don't do good quality inspection. This is where Motorola dropped the ball on the MT.
 
You must log in or register to reply here.
Back
Top Bottom