Apologies for the delayed response, especially P1rat3 & Shiny Side Up!!! Hope you got it sorted with Expansys.
Well after much deliberating and considerable patience on my part, enough was enough! I have requested an RMA from Expansys (yesterday).
IM(honest)O, I am gutted by the events that have led to my decision.
The phone is effectively trying to be something it is not, as stated before great idea, badly executed. It is apparent that the hardware is just not man enough for the job, period. It struggles with Froyo, so no wonder OTA updates have been disabled, Ginger would destroy it!
The keyboard and interface have, and please remember this is my personal experience, extensive lag and on quite a few occasions of attempting to send texts, the dreaded force close window appeared. Very frustrating.
The screen is utterly dreadful, I actually suffered from eye strain using this phone and I jest you not, it gave me a headache for all the wrong reasons. In sunlight it is almost impossible to see! Having forgotten how good screen technology has advanced, WTF did they go with a plain TFT with such low resolution?
The charge point is hidden behind a flimsy very cheap feeling cover that over time I am convinced would break off or work loose from its seemingly thread like retainer strip. Very bad design.
The worst thing and this was the decider for me and is the main reason for me returning, it loses calls! Bombshell of the year, a phone that loses calls! Effectively, my number 2 SIM was sporadic at the best of times, the number 1 SIM not so bad, but still had temperamental moments. The Data aspect was ok for the time it was in use but again of course that was signal dependant which if I monitor (as I have done here) the duration of my daily weekday journey to London Waterloo, was NOT in receipt of a signal for about 65% of the journey on SIM 2 and 50% of the journey on SIM 1.
That may not seem bad on a moving object at 80mph (British Rail is quite slow) but both my Nokia and iPhone used to retain the signal much better. The other hilarity is that one SIM is Voda and the other is TalkMobile, which uses Voda. You would think that SIM 2 would have better reception considering that is the GSM only puppy! Bizarre.
As the phone was going to be used as my main business number and personal number for the prior this phone would be suicidal for business.
In short, call drops, flaky overlays and terrible graphics.
As a positive, its a good looker!
I am truly mortified and have now gone back to my {stopgap} Wildfire S which I bought 2 weeks before the VS 350 and have now invested in a Samsung Galaxy S2.....in short, i'm back to the dreaded 2 phones!!!
......the only saving grace in all of this, I now have 2 phones with amazing graphics that don't drop calls, have polished overlays and have I mentioned the stunning graphics.
The winner and niche aspect of the V350 was always the Dual SIM ability. If only they had gone for Active SIM and if only they had gone for polished, refined and reliable.......instead they went for cheap, cheap and cheaper............in my opinion, the wrong thing to do in this consumer led live or die market of smartphones.
I do hope they enter the marketplace in the future with better offerings, but even at the
Its not the presentation of the phone (it is nice) its just the way its executed (lack of power, lock ups, Froyo! and what seems like a pitiful battery life of 4-6 hours under minimal use 
Additionally, the Music side of things, well what can I say, it sounds dreadful with earphones and distorts badly on speaker.
