New bug discovered: v350 seems to have wiped out all SMS messages on one of the sims. This may not be a problem going forward, but just a warning to back them up, if needed, before inserting the sim.
P1rat3- RMAs are normally only needed if you ship them a package so that they know they have agreed to accept it. Normally if you refuse a package, then there's no need for authorization, as they can't possibly refuse it and have it go back out. And since the package was not tampered, they can expect the original packing slip to be in there, so they will know which order it was.