Help Big Issue

[DLoLoco]

Ok, I have only had my phone for 3 months and the problem I have is that when I now turn my phone on, it will not go any further than the Android icon...it freezes and will not do a thing more. I do notice an odd clicking sound just befor the red light turns off when i power it on. I have tried the hard reset trick,(when turning on the device, hold the power button and the up key) and did a factory reset by taking out my SD card and when I turn it back on, same issue. How do I fix this? Anyone have a clue or similar issue? I remember I was trying to play the free Sims game and my phone froze on me just prior to the incident but, I was thinking with the hard reset, that the issue would have been resolved.

 

[StarScream2109]

Ok, I have only had my phone for 3 months and the problem I have is that when I now turn my phone on, it will not go any further than the Android icon...it freezes and will not do a thing more. I do notice an odd clicking sound just befor the red light turns off when i power it on. I have tried the hard reset trick,(when turning on the device, hold the power button and the up key) and did a factory reset by taking out my SD card and when I turn it back on, same issue. How do I fix this? Anyone have a clue or similar issue? I remember I was trying to play the free Sims game and my phone froze on me just prior to the incident but, I was thinking with the hard reset, that the issue would have been resolved.

Have you messed with anything else?

 

[emmet]

I'm having the same problem. Started happening Wednesday. I can eventually get it to work with many many battery pulls. Very frustrating. I called ZTE customer service. They're useless.

 

[DLoLoco]

Have you messed with anything else?

While it has been doing that? No. And I agree with the other poster that the customer service that I was told to call on the matter have not been helpful either. I wonder, is there maybe a way to download the factory settings from a disk or something? I can still connect it to the USB port and it is recognized. I haven't been able to personally find such data however.

 

[DLoLoco]

I'm having the same problem. Started happening Wednesday. I can eventually get it to work with many many battery pulls. Very frustrating. I called ZTE customer service. They're useless.

Mine doesn't do anything beyond just staying froze on the Android screen...I have tried the battery pull as well.

 

[emmet]

I left the battery out for 10 minutes. I'm not sure if that makes a difference, but I was able to get the phone to boot up. Some times it takes a few tries. Still a real pain. I wouldn't get this phone again. DLO: Did you get the recent update? I did. The problem seems to have started shortly after I updated. I'm not sure if there's a connection.

 

[Fishyer777]

I left the battery out for 10 minutes. I'm not sure if that makes a difference, but I was able to get the phone to boot up. Some times it takes a few tries. Still a real pain. I wouldn't get this phone again. DLO: Did you get the recent update? I did. The problem seems to have started shortly after I updated. I'm not sure if there's a connection.

Have you tried using the reset button on the back of the phone instead of pulling the battery

 

[Alsaces Daddy]

We have nandroid backups that you can flash to your phone which will completely revert your phone back to stock and should solve your issues unless its a hardware problem.