I returned my first bionic for another problem the good news is I have been a full week without the black screen of death. It has not done it one time. My last one did. So I guess it was something with the phone because I have the same apps and everything on my replacement phone.
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Help Black Screen Unresponsive Buttons
- Thread starter rexboe
- Start date
MtnbikerChk
Android Enthusiast
I don't want to beat a dead horse but I would like to keep this alive so the issue gets resolved.
I happened to have swapped the battery and when the back cover was off I took the SD card out and put it back in. **knock on wood** I've been "black screen of death" free for several days.
Also, this was on the motorola forums - so if you have the issue, check this out:
205. Sep 19, 2011 9:44 AM (in response to todabay01)
Motorola Bionic screen goes black
Going to repost what I'm looking for -- I know it's hard to follow on a long thread like this.
Do now:
Enable USB debugging by going to Menu > Settings > Applications > Development > check the USB debugging box
Post up-to-date HEX MEID on your forums profile
Do when you have a blackscreen incident:
BEFORE doing a battery pull, press and hold both volume keys at the same time. After a few seconds -- five or 10 maybe -- you will hear/feel a buzz. This will generate a bug report. Let it work for a bit.
Pull your battery, or whatever you do to restore you phone.
Then, go into your app drawer and go into Files > Internal phone storage > bug2go
You should see an item called "bugreport" with the date and time and a txt.gz extension.
Send that to me at supportforums@motorola.com. Please include your username in the email.
Post the date and time of the event here on this thread.
Thanks.
I happened to have swapped the battery and when the back cover was off I took the SD card out and put it back in. **knock on wood** I've been "black screen of death" free for several days.
Also, this was on the motorola forums - so if you have the issue, check this out:
205. Sep 19, 2011 9:44 AM (in response to todabay01)
Motorola Bionic screen goes black
Going to repost what I'm looking for -- I know it's hard to follow on a long thread like this.
Do now:
Enable USB debugging by going to Menu > Settings > Applications > Development > check the USB debugging box
Post up-to-date HEX MEID on your forums profile
Do when you have a blackscreen incident:
BEFORE doing a battery pull, press and hold both volume keys at the same time. After a few seconds -- five or 10 maybe -- you will hear/feel a buzz. This will generate a bug report. Let it work for a bit.
Pull your battery, or whatever you do to restore you phone.
Then, go into your app drawer and go into Files > Internal phone storage > bug2go
You should see an item called "bugreport" with the date and time and a txt.gz extension.
Send that to me at supportforums@motorola.com. Please include your username in the email.
Post the date and time of the event here on this thread.
Thanks.
dr.pepper1
Member
This happened to me for the first time last night. Went to turn it on and nothing happened. I plugged it in, to see if the screen would come on, but it didn't. So I removed the battery, put it back in, then it restarted just fine. I am unrooted. I did notice that the microSD card wasn't pushed in all the way, when I took the battery cover off. Don't know that it's related.
I also had the black screen of death just now (4 days after buying the phone). I placed a power widget on one of the screens, went to turn on the GPS and the screen blacked out and became unresponsive. I ended up doing a battery pull but also noticed my microSD card was not fully pushed in. Will see if I have another black screen experience over the next few days.
CarLunchBox
Newbie
Happened to me this morning. Had the Bionic since day 1. First time it had happened. It happened when I pulled my phone out of my pocket and tried to wake it up. I am not rooted and it has not happened since this morning. Gonna do the report thing if it happens again. It shouldn't be anything that an update wouldn't take care of.
Few things I am curious about on this issue. I hadn't noticed any response of a resolution, I did get the motoblur system tracking information to see if it hinted at an applicaton that might be the cause.
What I came to find at every time that my phone went black screen (5 times in the past 3 days) I had a log in the motoblur tracking that matches time and all 5 of the times state a single program that crashed during this.
So my question to people is:
1.) How many tried using "Social Location" on the phone
2.) Anyone else pulled tracking and find that the app com.aloqa.me.client_module.android_sl_vzw had a registry or some error matching the time there phone wouldn't wake?
I'm suspecting this to be the culprit because for me to have the phone for 2 weeks not seeing this and then all the sudden it's having this problem 5 times (3 in one day) to me just smells of being a bad application.
From what I can find the "Social Location" is the Aloqa Program ripped and modified by Verizon. I've since went in and turned off the "Social Location" seeing if that resolves it and goes back to not black screening on me.
What I came to find at every time that my phone went black screen (5 times in the past 3 days) I had a log in the motoblur tracking that matches time and all 5 of the times state a single program that crashed during this.
So my question to people is:
1.) How many tried using "Social Location" on the phone
2.) Anyone else pulled tracking and find that the app com.aloqa.me.client_module.android_sl_vzw had a registry or some error matching the time there phone wouldn't wake?
I'm suspecting this to be the culprit because for me to have the phone for 2 weeks not seeing this and then all the sudden it's having this problem 5 times (3 in one day) to me just smells of being a bad application.
From what I can find the "Social Location" is the Aloqa Program ripped and modified by Verizon. I've since went in and turned off the "Social Location" seeing if that resolves it and goes back to not black screening on me.
i have never even opened the social location app.
i got fed up with all the BSODs today and called verizon for a refurb (aka, someone else's problem).
Hmm, darn. That was the only thing I was able to find in those logs that matched when the issue occured. Now that I'm making sure that the Social Location app is not running on mine I can have the information pulled again to look at if my phone does it again.
So far since turning Social Location off the phone has not black screened on me, have to wait and see again.
please keep us posted either way, thanks
D
Deleted User
Guest
Been BSOD free (knock on wood) since Saturday since unchecking "In -Pocket Detection" on the display setting screen. Non rooted, standard battery Bionic bought on release day.
OutOfPhase
Premium Member
Just got off the phone with VZW because my bionic has the BSOD disease. After talking for a awhile and getting to a level 2 tech he said moto can fix the problem but I had to send my phone in. Not happening, send me a new one. I said it is a hardware problem and not a software issue, he said yes since a factory reset and software update will not fix it. Just to give you guys and girls a heads up, if you are getting the black screen of death ask for a replacement, mine is already in the mail.
sean76
Android Expert
It happened to me once! If it was happening every day I'd deff be asking for a new one...However, the risk of getting a new one with a boat load of other issues is real with the Bionic... Just gonna keep on truckin with mine until the Nex Prime lands in stores..
thetingster
Android Enthusiast
Just curious. Do you have the "in pocket protection" turned on when this happens?
OutOfPhase
Premium Member
Wouldn't say it's a hardware issue. You just had one of the tech support that would rather make you happy then correctly identify the issues. I hadn't heard of anything from my brother were it was confirmed a fault in hardware, in fact as far as I have heard the speculations were more software of the specific OS build.
Sad to say my black screen issues I have been able to manipulate by focusing on the "Social Location" and "Aloqa" program. So since setting my phone to make sure that those application never runs when the screen is off seems to of fixed my issue. I've not seen a single hint of an issue since.
I'm sure there are other applications that may cause the problem as well, the behavior seems to be a result of how the application calls up a warning window when the application crashes.
If it calls up the warning window while the phone is in a suspended state it ends up locking the phone up. At least that seems to be the behavior I'm witnessing.
Edit: I mention my brother because his job, as a result I have quite a bit of knowledge about the inner workings of Verizon and what's going on.
how long have you been BSOD free? how did you set your "phone to make sure that those application never runs when the screen is off"? thanks
Susyflower
Newbie
Just got my Bionic on Saturday...had the BSOD today when I took it out of my purse from work. Had to do a battery pull...frustrating!
D
Deleted User
Guest
When I put my extended battery in I would get BSODs twice daily. Since running the standard battery, non rooted, performance battery mode, in pocket detection unchecked I have been BSOD free (knock on wood). Go figure....
That is very interesting. I have never had a BSOD. I am ...
No case.
No screen protector.
Standard battery.
Not rooted.
Nighttime Saver mode On.
Pocket Detection On. (It was Off I have had it On for one week.)
The one thing I have not tried is an extended battery.
I wonder if maybe there is a batch of bad extended batteries?
... Thom
marine one
Well-Known Member
I bought two extended batteries from Verizon online. One seems to be working fine and the other seems to be causing the BSOD. I'm wondering if Verizon will admit there is a problem with these batteries and whether they will exchange them. The easiest thing for me would be to take the battery to my local Verizon store for an exchange.