what is the warranty for the HTC EVO 4G? i got mine on launch week (Jun 8, 2010 to be exact) so i'm REALLY hoping it's not a 1 year warranty. my charging port hasn't worked for MONTHS but i cracked my screen the other day so if they'll replace my phone because of the charging port for free or even $35 then i'll get the cracked screen 'fixed' for free as well.
Bad news for ya, the hardware is a 1 year warranty, and the cracked screen will guarantee they won't replace it for you, regardless... Sprint considers the cracked screen to be customer neglect and voids their returns, refunds, and ownership of any other issues (just like the "water damage" issue, which by the way, you can remove those stickers, keep em safe somewhere, then put them back in if you ever need to go for a repair.. just a note, get your battery really hot (4G, even if there is no service, get on wifi, turn on GPS) and play an HD (streaming preferred) movie or an intensive game to get the system temp up, and the stickers will slide right off!).
Next thing, some possible good news for you... If you get a nice sales person (normally the tech is too busy to do the greeting) and can convince them to get the tech to look at your phone anyway, this is unfortunately assuming they have a reasonably good phone tech, they might offer to re solder the connections for you.
Now, in case you cannot get your phone repaired... your best bet is to go to Radio Shack and get a soldering iron (they have the perfect one, although it is a bit pricey for me, I have not tried amazon or ebay to find one), you MUST GET A 15W soldering iron, I say Radio Shack, because they have one with a switch 15W/30W, buy an extra small tip for it and some solder, also get a solder remover, not a cheap one! If you use anything over 15W you risk burning out the chips in your phone (too hot), also don't keep the soldering iron near the board for more than 6-8 seconds, pull it out and let the board cool down (20-30 seconds). you fry a chip and your phone won't turn back on!
1. get your phone opened up, there are some guides out there do a search, try youtube for a video
2. Check the port and the connection on the board,if it looks clean, hard to explain what I mean, but if there is a little solder on the connections and a little solder on the port, you might be able to reattach it without cleaning the old solder off (this is the best way to go, but might still give a weak link and need more solder.)
3. if you need to add solder do this first, melt some solder onto the tip and let it drip onto a piece of wood (anything bigger than a pencil should work! Then use tweezers to pick up the cooled solder (takes about 1.5 seconds), and use the tweezers and that small amount of solder to apply the extra bit onto the port (not the board), use an old credit card or a keychain club card (like a grocery discount card, you will need at least one, better if you have 2 of these) as a separator between what you want the solder to be on and any other connections, so you don't accidentally short anything! one more note those cards will MELT! (this is bad) so don't get them too close to the tip, but the are thin and sturdy and good for more than popping office/bedroom doors open... I mean getting discounts in stores...
Good luck, and if you do have to take your phone apart, practice soldering on something else first! like a $4 flashlight or an old harddrive that you've been using as conversation piece/paperweight/bookend... it is easier if you can do a couple test runs first. anything electronic that isn't working anymore, is cheap, or you have a few spares will work! It might even help you some if you take a spare USB cable apart (careful you can hurt yourself trying to get those connectors open!) and see how they work/practice on them.
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