From what I picked up from other posts on this thread, and elsewhere in the forum, Virgin Mobile is in the process of moving Virgin Mobile accounts into Sprint's system. As some accounts are moved, the "features" (?) of what the customer should have gets "corrupted" (?). Once the billing cycle "hits" (?) Sprint's system, the account gets all of the the things that it is supposed to have put back into it.
In other words, as I understand it, in March, my account was in VM's system and I had all of my features, like 3G, that were supposed to be there. In April, my account, though paid for, rolled into some sort of limbo that stripped away the 3G service and gave me basic phone and texting. If you are on wifi, like I am MOST of the time, you would never notice the lack of 3G. If things work the way it has been theorized, when my May account payment processes (in a few days), the 3G will be re-activated.
I am not sure how all this works, but it sounds like the kind of screw-up that VM is hoping will resolve itself without major customer loss. And again, I do not think the average VM customer service rep (CSR) has ANY idea about this and is clueless if you should mention it. The problem may be something unique to the Elite. Stay tuned.
