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Date you ordered and received the phone vs. "will ship by" date

Lifeguard17 said:
You are right. I apologize. it was Samsung who she was blaming... I told you I "Thought" that is who she said. Flame away I honestly don't care. I am reporting what she told me.
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Well I guess we all just need to relax. I know we're just trying to get the most accurate information we can from each other because we can't get it from Customer Service! Unfortunately, a lot of what we share with each other DID come from Customer Service.... :confused: Oh the irony!!
 
BabyBlues said:
Let us know how it goes!
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"I dont see a tracking number yet, all the info I have shows the order should have shipped 6/23."

I also asked about swapping the Inc for a Droid X, "as long as the Inc isn't opened, we won't charge a restocking fee" (from an email they got) and she notated my account with that info.

If I do swap it out, i'm going to get them to void the $35 anyways, F! made me wait this long and expect me not to play with the Inc!

and got a $25 credit. (better than nothing)
 
I just got off the phone with CS. They "might be able to get them out by 28th" but no guarantees. Turns out they "had a higher than anticipated order number" and its not their problem and at any rate, there's nothing they can do for me.

This is really, really frustrating, even more so because my BB Tour is absolutely crapping out on me and I could have had the Phone 4 in my hands today. The @#$@$ CS representative had the the guts to tell me that "you'd have to deal with AT&T then." When I pointed out that from the 12 calls that I have made since June 18th, 8 were dropped and three weeks I paid for a phone that they don't know when they'll be able to ship (but not any time soon) she had no answer.
 
couldn't wait, had to call given the new info that was posted about no 6/23 or later orders. I was told that they(cs reps) haven't been told that. They were just told this morning that fedex is having tracking number update issues and that any orders that were supposed to go out on the 23rd should have gone out and that fedex is working hard to get them the tracking info so vzw can pass it along to us.but that shippments are going out on time. At least my region I guess. ???
 
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twistedlim said:
iwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintodayiwillnotcallagaintoday
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+ 1 for best attempt to convince yourself ....we all know better. :D
 
snork said:
I just got off the phone with CS. They "might be able to get them out by 28th" but no guarantees. Turns out they "had a higher than anticipated order number"
umm... they have known how many orders they had from the beginning of the month... since the beginning of the month, its not like it keeps growing, its not like i can place an order today retroactive to 6/3..... so thats bullshit.. I call shenanigans.:mad::eek:
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So, I have a long road trip I've got to take from the 5th-8th... I bet mine comes in on the 5th right after I've left.

Ordered on 6/9 after stopping in to look at the Inc's on 6/5... Should have just ordered the first time! :)
 
order date: 6/2
will ship by: 6/23
so far: nothing

FINALLY got through to cust rep

NOT the information i wanted to hear: she was nice and honest, she didn't see a tracking # on my acct so she didnt just give me some bs, she also said my order was set for fedex 2 day shipping so the upgrade to overnight i keep hearing about is probably bs
she mentioned the 10 times ive called in the past few days lol
and said i should "wait a couple of days before calling back" A COUPLE OF DAYS!?!??

looks like im not getting the inc this week...early next week at BEST...sigh
 
Velocitii said:
order date: 6/2
will ship by: 6/23
so far: nothing

FINALLY got through to cust rep

NOT the information i wanted to hear: she was nice and honest, she didn't see a tracking # on my acct so she didnt just give me some bs, she also said my order was set for fedex 2 day shipping so the upgrade to overnight i keep hearing about is probably bs
she mentioned the 10 times ive called in the past few days lol
and said i should "wait a couple of days before calling back" A COUPLE OF DAYS!?!??

looks like im not getting the inc this week...early next week at BEST...sigh
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Kinda ruins my weekend thinking mine will ship on time....sucks big time!....now I am getting depressed!
 
BabyBlues said:
We all are.

As for waiting a couple days to call - they can kiss my a$$....they are just tired of having to look up things for us DInc'ers.
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at least it's not false hope like the other CSR's gave me ASSURING me it would be shipped by the 23rd...and whats todays date? the 24th....i swear if this thing comes in july, i'm going to go off on them
 
Velocitii said:
at least it's not false hope like the other CSR's gave me ASSURING me it would be shipped by the 23rd...and whats todays date? the 24th....i swear if this thing comes in july, i'm going to go off on them
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Me too!!! I bet we're shipping from the same warehouse so I'm thinking strength in numbers!!! (I believe I saw that you are either in or near NYC)
 
I got mine. I have about 7.5 hours now until I can turn this thing on and start playing.

Just to summarize:
Order Date: 6/1
Promised Ship Date: 6/22
Actual Ship Date: 6/22
Arrival Date: 6/24

I hope all of you get your phones soon and all of the kittens don't die. ;)
 
6/4 here, expected ship, tomorrow...(6/25) I am in maine.... seems like it may be falling behind tho :( I better have it by weds! I was originally hoping to have it tomorrow, but over the past few days it seems they have fallen further and further behind. so going by my ship date, I should have it by tues, now it seems it will be weds..... at the earliest.. FML
 
my guess come 7/15 htc wont have to worry much about keeping up if they dont start pumping product out quick....regardless whos fault the lack of product is. Sure the X wont be for everyone. but I am 6'4'' I am sure i can carry that extra 1/2 inch or so in length and 1/4 inch or so in width in my hand or pocket just fine. I like everything about the Dinc but I will tote a x if I dont receive mine by Monday.
 
well reading this thread sure puts a damper on my spirits. I ordered mine on 6/21. They said it would be here on 7/20 at the latest. I was hoping i would get my phone early but it doesnt seem like that will happen. So how do you see your order date/ship date? And what number are you guys calling?
 
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