JohnnyBlace
Member
I imagine there's only 1 number for CS? Ima call and check for updates
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Date you ordered and received the phone vs. "will ship by" date
- Thread starter soleilvie
- Start date
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- Tags
- htc droid incredible
I imagine there's only 1 number for CS? Ima call and check for updates
AttorneyIncredible
Android Enthusiast
let us know what they tell you, make sure you pester the agent to check all their sources.
brianhenny
Android Enthusiast
Calling right now aaaaand: nope nothing!
AttorneyIncredible
Android Enthusiast
I just called again and I was told all shipments not yet shipped will go out on August 2nd and no sooner. They are shipping them all at once.
The CS agent wouldn't say it but she hinted this is becasue they are not going to produce AMOLED screens anymore and have to switch things over.
brianhenny
Android Enthusiast
That's ridiculous though.. sucks that right before my date, people got them early and now i have to wait? I better be getting a credit or something because they've told me 6/23 the past like 5 times I called.. I don't want to believe the 8/2 date at all.
past_pluto
Newbie
I just called and presto I got a number. At first she said no then said hold on its repopulating and boom there it was. Should be here tomorrow by 3pm.
Edit: Order date for real was 6/27 she said.
Edit2: It was overnighted too just like guy in store said it would be.
AttorneyIncredible
Android Enthusiast
I would be calling them now and screaming for a credit of some kind. That is dicked up you are gonna have to wait with the rest of us.
If you think about it, it makes sense, because other than all the 611 notifications, nothing has occurred since Friday.
brianhenny
Android Enthusiast
Did your CSR ask you for your cell phone number? Mine did and he said he didn't see any shipping information. I want mine to re-pop up
brianhenny
Android Enthusiast
Technically though, they didn't tell me this information.. if a CSR told me on the phone I would bitch but I can't really bring that up to them
past_pluto
Newbie
Na no need for my phone number. I put some kind of four digit pass on my account this weekend when I called so I use it now and they don't ask anything else.
JohnnyBlace
Member
on with them right now, they're having trouble finding the order.
EDIT: They found it, had nothing else to tell me other then it should ship by the 29th
brianhenny
Android Enthusiast
when I call it tells me to say something into the phone with what i'm calling about.. I saw "tracking info" then enter my password.. then they ask for my cellphone number. blah i wish they could look at my account
EDIT: they've been asking when I ordered, and i've said 6/26 so they'll probably looking at a sheet that says 6/26 = 7/23 and telling me that.. maybe i should say i forgot and sometime in june
AttorneyIncredible
Android Enthusiast
oh well guys, we have to wait
past_pluto
Newbie
I told them I didn't know when I ordered. I actually said it was sometime in late June and she said it was June 27th. Then she said b/c of Droid X that the Incredible would be shipping faster.
brianhenny
Android Enthusiast
I pretended not to know when I ordered.. she looked on my account and said that she didn't even see a date when it would be estimated by I was like okay justtt great haha. She said she saw a note saying something about waiting after the 23rd? I was like whatttt? Anyways.. I'm expected to have it shipped by the 23rd.. That's when I leave for vacation.. If it doesn't ship by then, I'm going to call and complain and hopefully get some nice things
AttorneyIncredible
Android Enthusiast
the fact it still says August 3rd on the website even if you order today is the proof they are all going out at once.
brianhenny
Android Enthusiast
Stop making sense
I mean i'm on vacation until the 30th.. so not too long of a wait once I get back right..AttorneyIncredible
Android Enthusiast
just hope when you get back you don't find out the phone has been discontinued because if the one you get breaks, well we are all gonna be using X's
brianhenny
Android Enthusiast
I really don't know what I would do if that was the case. But don't you think if they were going to discontinue it, they would stop taking orders right now and just catch up and be done?
past_pluto
Newbie
It's proof they are not getting the number of orders they were getting before DroidX imo.
AttorneyIncredible
Android Enthusiast
then they should have caught up and everyone should have their phone.
past_pluto
Newbie
They have caught up and people are getting their phones faster. There used to be a 4 week wait, now it's down to about 3. Might even get smaller than that in the next 1-2 weeks.
Edit: Look how quickly the DroidX got backed up. Website says 7/27 for it today.
Edit: Look how quickly the DroidX got backed up. Website says 7/27 for it today.
Ordered my replacement (brand new) on 7/1. Ship date was originally end of July, but was quickly pushed out to 8/3. Saw some noise on the forums about early shipments, so I dialed 611 and got the blessed "phone awaiting activation" message. Huzzah! I called CS later in the morning and was told that my phone had NOT shipped and wasn't due to ship until 8/3. Overnight, but still not until 8/3. The guy said that the system sometimes gets "confused" and broadcasts the "awaiting activation" message when it shouldn't.
I'm still hoping I get a rogue shipment this or next week, but I suppose I'm almost at the end of my journey here...
I'm still hoping I get a rogue shipment this or next week, but I suppose I'm almost at the end of my journey here...
AttorneyIncredible
Android Enthusiast
yup, that is what I was told, every phone goes out 8/3, and then its getting changed or discontinued.
brianhenny
Android Enthusiast
Not fair.. How would I go about bitching about not getting it by the ship by date, and trying to get something for free or a gift card or something? I'm not the type to argue but if it comes to that..