Hi everyone, this is my first post in this awesome forum. I ordered my Evo on Monday the 7th and obviously I haven't received it yet. I don't mind waiting but I transfered my other lines from T-mobile 10 days ago and my line hasn't been activated with sprint yet because they said they won't activate it until they ship the phone. I've seen the Evo available on sprint.com several times and I'm really thinking about canceling my wirefly order and getting it from sprint the next time it's available. My cousin has his old sprint phone and I was thinking about using it while waiting for the Evo but when I called wirefly they said the line can't be activated until the phone is shipped. If I can only know if I'm getting closer to receiving my Evo.
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Downside to purchasing through Wirefly?
- Thread starter Camslam
- Start date
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- htc evo 4g
This whole Wirefly purchasing thing has turned into a huge fiasco for me.
I ordered right as the phone became available a couple weeks ago (6/4)... and followed the instruction given to us here to upgrade a single line on a family plan. I made the purchase at the original $169 price.
When I called in the next day to confirm my line upgrade, the rep I spoke to refused to let me have the phone unless I agreed to pay an additional $20, since the price had since risen to $189. I begrudgingly agreed.
It seems as if I'd been fortunate, since Wirefly shipped the phone later that day (Friday), and I received notification for pending $50 Bing cashback.
When I received my phone, there was a definite defect in the backlighting on the screen. It wasn't an issue with the screen separation, from which many phones seem to be suffering. My phone had uneven backlighting with the bottom left corner exhibiting excessive backlight bleeding onto the screen.
So, I initiated an RMA and sent my phone in immediately (last Wednesday). Wirefly received my defective phone this Tuesday, and approved a replacement phone. However, like almost everyone else here, I'm told to wait patiently... and indefinitely.
Also, my $50 Bing cashback has since been canceled by Wirefly, which negates the reason why I'd purchased from them to begin with. To be clear, I did not request a return/refund, but have asked for a replacement phone. At the moment, no refund has been issued to my credit card. However, it seems as if they've notified Microsoft that I've returned the device and thus have negated the Bing cashback.
In one respect, though, I've been fortunate. My EVO was supposed to self-activate when I received it a week and a half ago, which would have disconnected my old phone. I'm fortunate because my EVO never did successfully activate (also a problem noted by several people who purchased from Wirefly). As a result, my old phone still works. Otherwise, as a Wirefly rep informed me, I'd be out of service while waiting several weeks for a replacement EVO.
I'm not completely blaming Wirefly (though I do blame them for my Bing cashback having been revoked). It's true that EVO's are in short supply everywhere and that there seems to be many phones that are suffering from various screen defects (backlighting issues and screen bezel lifting from inadequate adhesive). I think Wirefly's done the right thing and shut down any new EVO orders.
The combination of short EVO supplies, defects, and questionable Wirefly Bing cashback policies has definitely made me frustrated.
I will be calling them in the morning to see if they can straighten out my Bing cashback issues and if they can provide a more accurate estimate on when my replacement phone might ship. If not, then I'm likely just going to ask for a refund... and keep my fingers crossed that all this back and forth hasn't messed up my Sprint upgrade eligibility.
I ordered right as the phone became available a couple weeks ago (6/4)... and followed the instruction given to us here to upgrade a single line on a family plan. I made the purchase at the original $169 price.
When I called in the next day to confirm my line upgrade, the rep I spoke to refused to let me have the phone unless I agreed to pay an additional $20, since the price had since risen to $189. I begrudgingly agreed.
It seems as if I'd been fortunate, since Wirefly shipped the phone later that day (Friday), and I received notification for pending $50 Bing cashback.
When I received my phone, there was a definite defect in the backlighting on the screen. It wasn't an issue with the screen separation, from which many phones seem to be suffering. My phone had uneven backlighting with the bottom left corner exhibiting excessive backlight bleeding onto the screen.
So, I initiated an RMA and sent my phone in immediately (last Wednesday). Wirefly received my defective phone this Tuesday, and approved a replacement phone. However, like almost everyone else here, I'm told to wait patiently... and indefinitely.
Also, my $50 Bing cashback has since been canceled by Wirefly, which negates the reason why I'd purchased from them to begin with. To be clear, I did not request a return/refund, but have asked for a replacement phone. At the moment, no refund has been issued to my credit card. However, it seems as if they've notified Microsoft that I've returned the device and thus have negated the Bing cashback.
In one respect, though, I've been fortunate. My EVO was supposed to self-activate when I received it a week and a half ago, which would have disconnected my old phone. I'm fortunate because my EVO never did successfully activate (also a problem noted by several people who purchased from Wirefly). As a result, my old phone still works. Otherwise, as a Wirefly rep informed me, I'd be out of service while waiting several weeks for a replacement EVO.
I'm not completely blaming Wirefly (though I do blame them for my Bing cashback having been revoked). It's true that EVO's are in short supply everywhere and that there seems to be many phones that are suffering from various screen defects (backlighting issues and screen bezel lifting from inadequate adhesive). I think Wirefly's done the right thing and shut down any new EVO orders.
The combination of short EVO supplies, defects, and questionable Wirefly Bing cashback policies has definitely made me frustrated.
I will be calling them in the morning to see if they can straighten out my Bing cashback issues and if they can provide a more accurate estimate on when my replacement phone might ship. If not, then I'm likely just going to ask for a refund... and keep my fingers crossed that all this back and forth hasn't messed up my Sprint upgrade eligibility.
Wirefly_Ari
Member
Hey bendispo, sorry to hear about the defective EVO -- I'd be equally frustrated. On the Bing cashback front, we will certainly ensure that you still get your $50 credit. If you could PM your order number, I'd be happy to contact our escalated CS team to ensure you will get credit.
I can't order through anywhere else. On that note, could you please post here if/when Wirefly ships your order, and when you made that order? I placed my order June 9 - still waiting.kalendubrick
Lurker
I ordered mine on the 7th, and I'm still waiting. Interestingly, my order status changed this morning from "Approved - Awaiting Inventory" to "Processing". I don't know if this is a good or bad thing...
Hopefully it means that Wirefly got a shipment. Ari, can you confirm? Last shipment that Wirefly got was on the 9th.. which is when I ordered. I would be happy if my status changed to processing.. it would be a nice change from awaiting inventory that I have been looking at for the last week.
Hey guys great news, I just spoke to a livechat rep from Wirefly and they said they did receive a new shipment and after reading about Sprints shipment the past day I believe it ties into this. So my order status has been changed and my order is being processed, I ordered on 6/11 so Wirefly does deliver and they have been great so far dealing with my frustration even though its not their fault the phones are on short supply =), my current phone cant charge! so I was due for an upgrade and sure enough found this great deal for the Evo on Wirefly. Secondly in regards to the Bing cashback, from my understanding as soon as the order ships out, 24-48 hours the money should be in a pending status and after 60 days it will be made available to redeem, so if you havent received your cashback just be patient because this could be the issue, however if your ordered has shipped then you need to contact bing and wirefly so that they get the issue straightened out.
currybaker
Lurker
To jekyl, you ordered on 6/11 and your status has changed! nice am happy for you. I ordered on 6/9 and I'm still awaiting inventory. Guess what wirefly put on their order page isn't true regarding ''will fulfill out-of-stock orders in the order in which they were received''
Wirefly_Ari
Member
Yes, some EVO's are arriving this morning and shipping today, but the shipment may not be enough to get through the backorders from the 6th or 7th. Lots of orders have been canceled in the past few days though, so that may help get those awaiting EVOs to move up a few spots in the queue.
I've also seen a few posts questioning order queue. It's important to remember that you are placed in the queue not by when you order, but by when Sprint approves your order.
kalendubrick
Lurker
So if the status changed to "processing" does that mean I'll be getting one of the Evos that came in today for sure? I can't wait to get this phone. My Pre is literally falling apart. It's as if it knows its time is near.
Edit: Just got home from work and saw I'm back to "awaiting inventory". Very frustrating to say the least.
Edit: Just got home from work and saw I'm back to "awaiting inventory". Very frustrating to say the least.
HailRedskins
Lurker
Hmm I ordered my on the 10th (upgrade), my credit card was charged days ago and i'm still "Awaiting Inventory"
Starting to look like time ordered vs actual shipment is inconsistent.Very close to canceling and ordering via the same company I got my Pre from.
droidkilla
Lurker
I ordered my evo from wirefly the day it came out for 169.99, shipping was free, it came in about 5 days, got 50 cashback from bing and free bluetooth headset. The only problem was when I got the phone it did not last thru the day. I read a bunch of forums and changed the settings to turn everything off and still the phone would not make it thru the day. I do not use my phone much a few texts, 1 or 2 calls, about 10-15 mins surfing web, checking emal 1 time per day and the rest its in my pocket. This is a great phone if you have access to a power outlet but if you are like me and out and about all day this phone will not last you. I had to return my phone after only 6 days as the phone never last past 7pm for me and its a shame cause I really liked the phone. The bluetooth headset would not charge either for some wierd reason. When I called wirefly they offered to replace the phone/bluetooth but it would take 5 weeks and I though about it as my battery died really quick with all backround processes off so may have been defective but if it is the phone battery that just dies so fast it is no good for me as I cannot be left without a phone. If I was the type of person inside all of the time I would have kept the phone as to me all the features make this the best phone out right now. I sent my evo back to wirefly and am eager to see how they handle my return if they give me a hard time etc. I will posts my outcome so other people thinking of buying from them can see others experiences but to date I will say wirefly has been upfront and upheld their end of the bargain as it is not their fault the battery sucked on the phone.
Ok now I am very very mad at Wirefly and Ari if you read this please help me as well as others alike that may be going through the same problem. First off Id like to say that I understand there is a shortage for this phone, nationwide and its not Wirefly's fault that their inventory cannot deliver the phones to people whom have purchased them; however their REPS should not be making false statements assuring that phones are in stock and that they will ship within 24 hours! I received notice that my order was approved by Sprint and I have proof through email notifications sent by Wirefly, stating this, I speak to a livechat agent just to get some reassurance that this is good news and I should be expecting my phone soon. Now from day one I've been given the run around by the reps and I hate how they all repeat the same sentence word for word and they avoid your question when you tell them that other reps via phone and live chat have guaranteed that phones just came in stock and were about to be delivered. Well four hours pass by after I posted the info regarding my phone status changing; I check my email and my order was unprocessed due to an outstanding balance... I just paid my bill so I dont know how this is possible and this notification came after the notification which said I was APPROVED BY SPRINT TO PROCESS AND AUTHORIZE MY NEW PHONE, so I called Sprint they advised me that my balance was $0.00! and I had a pending balance of $15.00 odd dollars, but that would reflect next months bill, I spoke with a live chat agent advised them of this and it turns out that my order was used to fulfill another order... now im back at the status of awaiting inventory.... A shortage is understandable, but switching orders, lying to a customer, sounds to me this is borderline fraud... I do not believe that Wirefly is a fraudulent company however the way they do business sure seems like they are playing with fire and their customer service really isn't all there, they are courteous and respectful however incompetent. Now I'm stuck with a phone that cannot charge after waiting I was looking forward to finally receiving my new phone so that I can actually be getting my money's worth for what I pay monthly on my cell phone bill however that wont be possible becauses Sprint and HTC failed to deliver simple supply and demand, and now Wirefly has to play cats and mouse with its customers, if I were provided with truthful information I would not have been so infuriated right now however because I was lied, I am very disappointed with Wirefly, I will stick around to see what happens because I still believe in the company being legitimate and they offer the best deal I've found thus far, however if I dont see results no later than Saturday maybe Monday then I will definitely cancel my order and look elsewhere, because I cant go any longer with these games and not have a phone.