I'm 100% sure my issue is not a ringer issue. A call from my car dealer went straight to voice mail; a call from my neighbor (whom I called and asked to call me back when the dealer's call went to voice mail) went to voice mail. I called from my home phone and it rang... and I did nothing in between. I checked the contacts to make sure "all calls go to voice mail" was not turned on for the dealer and my neighbor... it was not. Verizon has admitted to me that this is an issue...
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