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Help Droid will not turn on

I just got my Droid 2 Global not a month ago. It had a full battery when I went to sleep. I woke up, went to see what time it was, tried to wake the phone up, and it wouldn't turn on. I tried again, same thing. I took the battery out, kept it out for a few minutes, put it back in, and tried again. Nothing. I tried plugging it in. The light on the side lit up, and I waited a few minutes, tried to turn it on. Nothing. I should also note that when I was playing with it, it would go to sleep while I was working. I'd unlock it, try again, and it'd go back to sleep. It would do this about five or six times before it stayed on. This has happened quite a few times since I've had this phone. Any suggestions before I go to Verizon and stick this where the sun doesn't shine? (I've had nothing but trouble for months from these people.)
 
FACTORY CHARGER, ONE THAT SAYS MOTOROLA. NEEDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ok check it. I think i have solved this. The phone is supposed to shut down when the battery is at 5%, (the phone will state 0%) this is its emergency shut off point. I think the sensor app for the battery to shut down at 5% is corrupt in some respect and does not shut the phone down untill a true battery 0%. I SAW IT, when the phone finally dies it does not do a proper shutdown it just blacks out! (you know when you start windows and it tells you that you did not shut down windows correctly. we have created this problem on the phone. but its not windows nor a pc so the fix is different) Now that the problem is pinpointed THE FIX.
1. pull battery, wait at least 30 seconds
2. plug into FACTORY CHARGER IN WALL( with battery out, to clear batt memory state)
3. remove factory charger
4. replace battery and cover(cover holds battery stable)
4. plug into FACTORY CHARGER IN WALL. (like the charger that came with it.)
5. plug into phone (this in most cases will turn the phone on without even pressing power button.)

P.S. I was at my girls house when this happend. she has the same cord that charges my phone but its by lg. I tried all these tricks and it did not work. once the original charger was thrown into the equation everything came back to life.

My opinion on how this works. plugging it in with the battery out resets the battery state. allowing the phone to turn back on and re sync with the battery state.
(feel free to correct me or tell me im not even close lol. but this method works.)

FACTORY CHARGER, ONE THAT SAYS MOTOROLA. NEEDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
Same problem. Happened to me three times. Two of those times the phone was plugged into my computer to charge all night and would not wake in the morning. The last time, this morning, phone alarm went off and I let it ring (to see how long - about a minute) then a few minutes later it gave out the Droid "alert" sound, which I now think was to tell me that the phone was turning itself off because it had run out of battery. Plugging it into the computer charger, removing the battery, all kinds of key combinations all failed. However, plugging it into the mains charger got it to work and it showed, 1% charge!

It seems that something is running the battery down real fast and hard. My only thought right now is that, unusually, on two occasions, I had the wifi connection turned on.
 
I have a similar problem. my phone went dead at work. went home and plugged it into the wall charger. the phone turns on because you can hear the sound when you press the volume up button but the screen and menu lights do not come on. the keyboard lights up and so does the charging indicator light. I just recently got this phone refurbished because my other droid was stolen. I never had any problems with my old droid. it worked like a champ and it went through a lot of abuse! i called verizon and they said i would have to buy a new one which is a load of crap. any suggestions?
 
stuckwithstars said:
I have a similar problem. my phone went dead at work. went home and plugged it into the wall charger. the phone turns on because you can hear the sound when you press the volume up button but the screen and menu lights do not come on. the keyboard lights up and so does the charging indicator light. I just recently got this phone refurbished because my other droid was stolen. I never had any problems with my old droid. it worked like a champ and it went through a lot of abuse! i called verizon and they said i would have to buy a new one which is a load of crap. any suggestions?
Click to expand...

i have tried pulling the battery multiple times, and hard reset and nothing happened. its still plugged in.
 
Maybe walk into the Verizon store?
Just because one told you 'no' on the phone doesn't mean you'll get the same answer face to face.
Smile and point out the OBVIOUS factory defect.
;)
 
Agreed - take it to them and put your foot down - you got this refurbished phone as a replacement and it is dead - and you should get another replacement.
 
I found out about this just this morning, having got my new droid 2 days ago.... It was fully charged, so I don't think it's a charger issue, for whatever reason it just did it. Stopped working entirely, I had to hold down the off/on/screen button for about a minute to turn it off and then it just came back on.

It's also been overheating a lot, so much so that I cannot even pick up my phone when it does start heating. This is normally when I use apps (such as fring, whatsapp, skype, facebook) while it's charging. I know, it's my fault for using it while it's charging.... But I don't think it's normal to have a keyboard literally burn your finger when you text to say you gotta go because you got a temperature alert on your phone.

Other than these little things, though, my droid's running great and I'm so glad I've got it.
 
My motorola droid was working completely fine all day yesterday and night, I randomly woke up at 8 because I heard a vibrate sound, I took my phone off of it's charger and realized it was off, it won't turn back on!! I've done the battery pull and the hardware reboot thing nothing is working!! HELP!
 
eraser said:
This happened to me yesterday, I was very close to taking my Droid back to the Verizon store.

I was able to bring it back to life by removing the battery, then putting it back, then putting it in the wall charger.

Odd combination, I know, but that is what did it for me.

If it happens again I plan to take it back to Verizon, this kind of thing shouldn't happen.
Click to expand...

tried this and it worked.
i guess my phone somehow completely discharged and plugging it via USB to my laptop wasnt charging it right
thanks
 
ginigma said:
Try a battery pull.
If that doesn't work, try a Hard Reset.

Hard Reset
1. Power off phone
2. Use hardware keyboard
3. Press and hold the 'X' key and Power button until you see a screen with an exclamation point inside a triangle
4. Press and hold the Volume Up key then press the Camera button (I had to do this twice) to get menu screen (Linux back-end becomes VERY apparent here)
5. Using the D-pad, select one of the Wipe options (specifically Wipe Data/Factory Reset)
6. Confirm your selection and wait for it to complete
7. Reboot the device
Click to expand...



I've been trying this all night, but when I get to the Volume Up\Camera button, nothing happens. It just sits there until I pull the battery.

Is there a certain amount of time you need to hold them down, or am I just doing something wrong?


Thanks for your help!
 
sooo i was at work today and the thing shut off randomly (it has been doing this alot recently) and normally if i go home and plug it up it works fine but no sir not today. i tried battery pull, plugging it up without a battery even in it, and i tried to use the reset button but i dont think there is a reset button on this POS they call a smart phone...
 
sooo i was at work today and the thing shut off randomly (it has been doing this alot recently) and normally if i go home and plug it up it works fine but no sir not today. i tried battery pull, plugging it up without a battery even in it, and i tried to use the reset button but i dont think there is a reset button on this POS they call a smart phone...
 
I know this seems strange, but I've been experiencing this issue with my Droid now for a few months. Typically connecting it to the charger, popping out the battery, etc. resolves it but not lately. So I bought a new battery and sure enough, it happened again last night after I powered off my phone to prevent it from dying.

So, I charged it for awhile and then put my phone, battery and all, in the freezer for 30 minutes or so. Why I did this was because batteries, and electronics for that matter, operate much more efficiently when cold. I've used the same technique for hard drives.

As luck would have it, I then took it out and connected it directly to my charger and lo and behold, it booted up right away. It did power cycle a couple times for whatever reason, but then booted up fine after that. It reported 20% battery life as well at this point.

What a pain, but I hope that this saves some headaches for you.
 
I'm having a similar problem with my phone - the screen doesn't turn on, but the stranger part is that the touch function still works. I can still unlock my phone after hitting the power button because I've memorized where I need to slide my finger across the screen. So I guess a more accurate assessment is that the screen won't display any images.

Since I've memorized where the unlock bar is, I can still receive phone calls (the sound still works), but I can't call anyone. I know the battery was fully charged - this display problem happened right after I got off the phone with someone while using speaker phone. After they hung up, I couldn't get the display to come back on. The buttons at the bottom of the screen still light up and everything, and vibrate when I touch them.

I've tried taking the battery out several times, and I tried to do the factory reset, but without an image, I can't very well choose the wipe option, unless someone here can give explicit directions on which buttons I should press, and how many times. I've also tried plugging it into the charger, but all that does is light up the buttons for a little while and the charging light on the side. I've also tried taking the battery out, putting it back in, and plugging it into the charger.

Short of taking it to Verizon, I'm out of ideas. If anyone could provide exactly what to do for the factory reset (like what to press on the D-pad to get to the wipe option), I would like to try that again, since I don't think my attempts earlier were successful.
 
Okay, so my phone died. So I went to plug it in. Like 3 hours ago i tried it at first. It will only go as far as the M circle thing, when i plugged it in. It does that before it charges, therefore it isnt charging. i have taken out the battery, unplugged it, plugged my wall charger into a different outlet. what now? any suggestions?
 
How long did you leave the battery out? Are you rooted? Can you acquire a different battery to test it with?

Typically, when removing the battery, you should leave it out for at least 10 minutes, so that the internal components have a chance to lose all power and reset themselves.
 
I got my android today, I turned it on, set it up, played on it for a while, tryd some apps, looked around, change some settings then as I was playing a game the phone just went black.... I can't turn it on or charge it! I was only on it about ten mins. I've sent it back , hopefully it works when I get it back!
 
docprego said:
I've ran my battery down twice now to the point where it would not turn on again the next time I went to use the phone. Once plugged in it powered right up and charged. It seems like the Droid has a certain threshold where it will consider itself completely dead and not power on until plugged in. I have a hunch this is at lower than 5%. The solution is to charge it before it get's below 10% and then it's not an issue.
Click to expand...
my phone just shut off last night after talking on the phone, ive taken the battery out, plugged it in, lightly tapped it against my hand ive done EVERYTHING... i think these droids seriously SUCK
 
My theory based off of what I read (googling "white light droid on") is that the white light is an indicator for phone charging when phone turned off. Also, while phone is under 5% power it simply won't turn on - and so when it is plugged in and batteries are empty, only the white light comes up and nothing else will work.

Solution is just to plug it direct into a wall charger (car charger ok too), and let it charge for a bit (mine worked after 5 min), then turn it on.

FYI, I am using a bionic, but just experienced the issue. Apparently these droids really consume power (especially with the bionic's LTE) and even when connected to a power source, if it is doing a lot of work (which mine was...), the battery will still be draining (power consumption > power charge).

My question about the whole matter is, is there some sort of app/fix/firmware/etc that will help manage the power better?

btw, currently my phone is set to max power saving and has LTE turned off :/
 
The DROID does not charge when turned off. Within seconds of plugging in a charger, the phone will attempt to turn on, an if the battery has enough juice, will boot, and if not, it will appear to boot loop.

And I have in front of me a 2 year old original DROID bough on release day - never been replaced. It most certainly did not suck.
 
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