Help Email shows "Loading messages..." when I try to reply to an email

[shankscomp]

OK, in the Android Email app, not gmail, but the actual Email app, I can receive messages. I can send a new message. But any time I try to reply to a message, as soon as I click reply, the compose window opens and then there is a box that says "Loading messages..."

This is on a Samsung Note 3 phone. My email comes in just fine on my Samsung Tab E tablet. The server settings and credentials are all set correctly. Just start happening today. Have gone into the application manager to email, and cleared the cache for the email app.

Any suggestions would be greatly appreciated....

 

[Shotgun84]

Never used the app myself but I'd try clearing data for the app. Then put your details in again and let it sync your messages and who knows, it might work

 

[shankscomp]

Never used the app myself but I'd try clearing data for the app. Then put your details in again and let it sync your messages and who knows, it might work

I've tried that also... even removed the account and re-added the account!

 

[Bob Oveissi]

I have the exact same problem for the last few days and tried the same fixes. Another employee on the same exchange server (Intermedia) has the same issue. We can't figure out how to get past the loading messages.

The temporary fix is to create the email and then save it as a draft by hitting the back button and choose save. Whenever the "loading messages" popup shows up, I hit the back button on the phone and it goes away. I can then type into an email and choose to go into the draft folder to open the email and hit the send button from the draft folder.

It is a lot of silly steps but will allow me to type email addresses and text to eventually send from the draft folder... until I find the actual fix! ugghhh

 

[Bob Oveissi]

OK, in the Android Email app, not gmail, but the actual Email app, I can receive messages. I can send a new message. But any time I try to reply to a message, as soon as I click reply, the compose window opens and then there is a box that says "Loading messages..."

This is on a Samsung Note 3 phone. My email comes in just fine on my Samsung Tab E tablet. The server settings and credentials are all set correctly. Just start happening today. Have gone into the application manager to email, and cleared the cache for the email app.

Any suggestions would be greatly appreciated....

 

[Bob Oveissi]

I have the exact same problem for the last few days and tried the same fixes. Another employee on the same exchange server (Intermedia) has the same issue. We can't figure out how to get past the loading messages.

The temporary fix is to create the email and then save it as a draft by hitting the back button and choose save. Whenever the "loading messages" popup shows up, I hit the back button on the phone and it goes away. I can then type into an email and choose to go into the draft folder to open the email and hit the send button from the draft folder.

It is a lot of silly steps but will allow me to type email addresses and text to eventually send from the draft folder... until I find the actual fix! ugghhh

 

[Fly_Guy]

Same problem. Started 3 days ago for me too. Samsung Galaxy Note 4. Clearing the cache for Email seemed to resolve temporarily, but problem returned. Subsequent cache clearing has not made any difference.

 

[Bob Oveissi]

Sorry fly-guy,

I used my temporary fix to reply and forward emails, but got fed up with it because no one knew what to do. I presented the question to various IT resources and no one seems to understand why the ActiveSync problem exists. So I downloaded outlook for Android and I'm no longer using the resident email app on the phone. It takes a little getting used to, but I got tired of having to figure out how to work around it.

 

[sdfor]

The same started today with my Android Galaxy s5 on my main email account that I have been using on my android for years. I can think of nothing that I did to make it start today.
Rebooting the phone had no affect.

 

[Joan Salvatore]

I have been having the same loading messages problem and unable to forward or reply to emails. Samsung Note4. Started the past few days. Seems intermittent as I can sometimes get one forward in before it starts again. I have deleted and added my email so many times I've lost count. Also cleared cache and data. What is going on and how do I fix it?

 

[Jason Jessop]

I'm having the exact same issue. I've even wiped my phone and redone everything. Still nothing seems to work. MS Outlook works but does not integrate into the Calendar.

 

[The Gummy Bear Chronicles]

Try using the Gmail app in place of the Android mail app

 

[Hshahaba]

Same problem. Started on Dec 7. Thanks for the work-around Bob. Second best, but works for now.

 

[Jamie Hill]

Same issue here. Started Dec. 8th. Workaround is working for now.

 

[Milivoj]

Same thing happened to me as from this morning Dec the 11th (it might have happened even day-two earlier but didn't use it over the weekend). Samsung Galaxy Note 4 (SM-N910C), Android version 5.0.1. I can properly receive and send emails. But when I try to REPLY to an email that is already in my Inbox, is starts looping "Loading messages" forever.... and don't do anything. Tried everything except rebooting the android and nothing works. Now I see some of you even rebooted their phones and even then no fix.
In the meantime I am using Bob's workaround (with Save/Draft). Any new ideas for real fix or news about this bug, guys?

 

[Jamie Hill]

May have just come up with at least a temp fix by searching similar issues. Went to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version. Seems to be forwarding or replying now on over ten tests

 

[Milivoj]

May have just come up with at least a temp fix by searching similar issues. Went to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version. Seems to be forwarding or replying now on over ten tests

Hi Jamie,

A Question: indeed, I do find this app and on my phone it is called Android System Web View. When I open it, I get 3 active option buttons: Force Stop, Uninstall Updates and Disable. You say Disable button works as it is cancelling the updates and getting them back onto the previous version? Isn't the "Uninstall Updates" button more suitable? I worry not to erase/lose some important data, so I have to double check....Thanks!

 

[Jamie Hill]

I didn't have uninstall updates on the note 4 as an option. The app allows third party apps to display items in Chrome according to my Google search so there doesn't seem to be any potential for lost data.

 

[lunatic59]

Webview is a service provided by Google to allow apps to display html in windows rather than forcing you to the web browser. I see it was updated on Dec. 5th which is when all your problems started. I would venture that the update broke something in the stock Samsung email app. You could indeed roll back the update on Webview, but unless you disabled updates, it would most likely re-update to the latest version. Disabling it might have unexpected consequences with other apps, but it might work.

I would recommend using a different email client. The Gmail app does handle exchange accounts pretty well and can provide you a single app to view all email. For those concerned it doesn't consolidate or share data across accounts, it just gives you a unified view.

 

[Jamie Hill]

Oh and when I pulled up on the play store it was just updated on Dec 5th 2017.

 

[Milivoj]

Just did what Jamie told me, though I used "Uninstall Updates" button...and just managed to send an email via Reply to an earlier one I got today in my Inbox...it should meant it works (for the time being). I am now very much intrigued what will happen when I Update this Android System Web View App back to the latest version again....... Anyway, a big thanks to you Jamie!

 

[Milivoj]

For the sake of testing if this System WebView app is indeed causing the trouble, I just got the newest App version back and Email app got stuck immediately....so it really is the cause of problem. But I uninstalled it again and Reply works just fine again...I will try to avoid the automatic updates of this app until I get confirmation that the newest version gives a fix to this problem...if anybody gets the news that we are safe to install the newest updates, let us know. Thanks.

 

[Fly_Guy]

@Bob Oveissi, thanks for the work around. It has proved very useful. Fortunately, this seems to be working normally again (for the moment). Not sure what has changed.

 

[Jamie Hill]

I prefer to keep my Gmail and exchange accounts seperately. I don't even use the combined view. According to Google Web viewer is going away and will be picked up via chrome in android 7.0 and above. Hopefully Samsung will issue a fix for the email client

 

[lunatic59]

There are plenty of other email clients out there, too. K-9 and Aquamail are two popular, feature-rich apps that work with exchange accounts.