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I am calling Sprint now.Have you checked in the N5 forum kym? It does sound like a problem, but maybe a fellow owner has experienced the same thing.
I think I was more stuffed than the turkey. Everyone here is fine. My oldest broke up with his girlfriend over the weekend and moved home. Typical 20yo stuff. How was yours Thanksgiving? Is your son still enjoying his service?
If so (I've never seen that on Sprint though) a factory data reset would cure it.That's the first I've heard of that problem Kym. My N6 has been stellar and the sound is the best of any phone I've ever had. Did Sprint add anything to the phone that might have a hidden mute function? (Mine is AT&T branded , BTW)
If so (I've never seen that on Sprint though) a factory data reset would cure it.
Then again, lemons happen and they know that.
Glad to hear your son is doing well, looking forward to hearing about you like the N6 after that's all sorted out.
Still learning how to deal with the lack of "gallery" but I haven't done to much research on that either.