Help Galaxy Note stuck at Samsung logo after automatic update

[darkmav]

im also facing the same problem from yesterday's automatic update.......i went to a samsung service center and they told me to get a software flashing as the update went wrong...

Did you get it fixed? If yes, how? And how long did it take?

 

[Matt12786]

Hey guys!!! I had the same problem and now I have Found a solution.. I just need to get pass this introduction protocol...

 

[Matt12786]

Hey guys... I had the same problem yesterday and after researching for like hours, I came across a solution that actually worked for me...

You have to unroot your NOTE to a gingerbread version using ODIN..

After that you can upgrade to ICS through the software update from the phone.

It took me around 3 hours cause I had to download the gingerbread 2.3.6 version (~550mb), Samsung Kies, Odin and then unroot, factory reset and then update my phone around 3-4 times to get the final ICS update.

Download:
Gingerbread Link: [STOCK ROMS] N7000 All stock ROMs + install + Root guide All at 1place,Latest ICS LQ3 - xda-developers (Select appropriate link based on region, only the 2.3.X versions)

Odin: Download Tools/ODIN/Odin3v185.zip at StockROMs.net

Kies: Download Samsung/Kies_2.0.3.11082_152_4.exe at DownloadAndroidROM.com

Step 1: Download from all of the above links and unzip. Install Kies if not done so in order for your pc to detect your phone.

Step 2: Put your Galaxy Note into download mode by holding down the Volume Down, Center button, and the Power button together for about 10 seconds. Then press volume up when you see the warning sign. Connect it to your computer.

Step 3: Run Odin

Step 4: Choose

 

[ashOtago]

hey....Matt12786.......Is this a tried and a tested procedure....
Can I do all this with a mac or do i need to have a Windows pc for this.....
Well I'll be doing this for the first time in my life...so just wanted a reassurance..

 

[darkmav]

[/B]After this just go to the software update and keep updating!!! ***Don't update the 7mb*** you dont want the same thing to happen again...

What do you mean? The two statements are at variance with each other.

 

[Matt12786]

Ya I tried it on my note and its working just fine. Dont't worry about it, I was a beginner as well. I read that the only ROM's that were safe for NOTE are the gingerbread ROM's. If you flash an ICS ROM, then you wont be able to factory reset or anything like that as there is a great chance for you NOTE to brick.

And about the updating part - After you finish the above steps, you'll be on gingerbread. So just update your phone manually. For me, samsung(My Phone) asked me to update so I kept on doing that until I was from gingerbread to ICS(there are like 3-4 updates in between). I was also asked to update that "7 Mb" file(after installing ICS), which led to this problem of hanging on the samsung logo. Dont do that update. After updating to ICS, turn off the automatic software update option. You'll know that you are on ICS as it is a big update of >300mb.

I also emailed samsung about the situation and all they told me was to see the samsung store so ya, it just better to do it my way.

Hope this helps!!! Good Luck guys!!! (oh ya... You need a windows pc, I have done mine on a mac but I have a windows 7 partition which i find quite useful sometimes)

 

[adak1730]

hi

I have the same problem.
I had an ICS update and was using my Note for more approx 3 weeks now. Today morning I got another update and post the installation the Mobile refuses to boot.
The flash screen of Samsung comes up, post that there is this Samsung logo comes up.
n It Stays There..Forever.
Hard Reset does not work...
Restart does not work...
Recharging does not work...
Battery swap does not work..

im so fearing about this can any one help
kumar

 

[adak1730]

hi

I have the same problem.
I had an ICS update and was using my Note for more approx 3 weeks now. Today morning I got another update and post the installation the Mobile refuses to boot.
The flash screen of Samsung comes up, post that there is this Samsung logo comes up.
n It Stays There..Forever.
Hard Reset does not work...
Restart does not work...
Recharging does not work...
Battery swap does not work..

im so fearing about this can any one help

 

[adak1730]

hi

I have the same problem.
I had an ICS update and was using my Note for more approx 3 weeks now. Today morning I got another update and post the installation the Mobile refuses to boot.
The flash screen of Samsung comes up, post that there is this Samsung logo comes up.
n It Stays There..Forever.
Hard Reset does not work...
Restart does not work...
Recharging does not work...
Battery swap does not work..

im so fearing about this can any one help
kumar

 

[adak1730]

having same problem, can anyone help. just today morning i got this update and it is stuck at the blinking "samsung" logo after boot. I got ICS update about 3 weeks ago and from then no problem till today's update; was about 7MB.

totally

hi

I have the same problem.
I had an ICS update and was using my Note for more approx 3 weeks now. Today morning I got another update and post the installation the Mobile refuses to boot.
The flash screen of Samsung comes up, post that there is this Samsung logo comes up.
n It Stays There..Forever.
Hard Reset does not work...
Restart does not work...
Recharging does not work...
Battery swap does not work..

im so fearing about this can any one help
kumar

 

[hemantsahi]

Had the same problem.

Went to the service center and was told that the only thing I could do was to have them reset my phone and all data would be lost.

I plan to take a strong action against this and I am looking for supporters.

Have started a Facebook Group: https://www.facebook.com/groups/116664938476195/

 

[LoadRunner]

I got the update three hours ago and my phone is dead! well not dead but hangs at Samsung logo. I am based in UK but had purchased the phone in India...

Why the intelligent people at Samsung do not STOP this "update" from rolling out? Surely by now they know that they are killing phones.

I really need to know which "sentient being" tested this "update"...

I am so angry as my phone is pretty much useless now...

 

[darkmav]

I went to the service center and got the phone reset for free (it is in warranty). I am still getting a notification to download and install that wretched 7.85 MB update, but I have turned off the 'automatic update' setting, and I won't even bother about it till I read on the forums here that everything has been resolved.

 

[darkmav]

I am getting a notification from Kies (attached) to upgrade the firmware. It is tempting, but I am not going to do it.

If someone has any views/opinions on this, please feel free to share.

 

[kurivellam]

hi Everyone

i think i found a solution,
first of all i downloaded the India 4.0.3 Software from samfirmware.com

then followed instructions from [STOCK ROMS] N7000 All stock ROMs + install + Root guide All at 1place,Latest ICS LQ3 - xda-developers

all with help of PCODIN 1.85,

magically all my data was still there even with my wallpaper and apps and each and every small setting i made, even my call log was still intact.

 

[LoadRunner]

Fixed:

Further explanation to kurivellam's note:

go to:

http://forum.xda-developers.com/showthread.php?t=1424997

And download the correct ICS for your region. I download the following:

N7000DDLP8-------4.0.3-----------2012 May-----------N7000ODDLP5-------------India----- -------------------------------Download

Then follow step 1.b from the following:

http://forum.xda-developers.com/showpost.php?p=26455511&postcount=2475

Just one addition:

ID com port shud turn yellow (not shown in image) (To get it to turn yellow click on the field before hitting start) Please note if ID com port is not yellow it won't work.

Now click start and claim your Note back.

Also note that I did not loose any data so you are safe to follow the above.

 

[GratefulGuy]

You guys saved me from a world of misery. I'm in Australia and bought my girl a Note last year (it was an Indian version). Last night, she also applied the 8 MB update and it was frozen at the Samsung startup screen.

I followed LoadRunner's instructions to a tea. The phone is alive again.

Big thanks!

 

[jascorp9]

LoadRunner's solution is perfect, thanks to him and all the geniuses who made this possible!

 

[ashOtago]

Well I would like to thank Matt12786, kurivellam and Loadrunner for helping us out.....
In the end I followed Loadrunner's solution and it worked perfectly well......I have all my previous data intact and my phone is also up and running.......
I bought this phone from India and currently I am studying in NZ..........So I would been in some serious trouble, hadn't I stumbled onto this forum....especially after receiving cold shoulders from Samsung guys.............
But thanks once again geniuses....

 

[darkmav]

So are you guys using the 8 MB update now, or are you avoiding it?

 

[Matt12786]

Hey you guys should also consider reading this:

Samsung Galaxy Note GT-N7000: Upgrading to Android 4.0.3 ICS firmware XXLQ2

and know which version you have installed. Its like I said, directly rooting to 4.x could lead to a problem if formatted, erased, etc. Don't follow it. Just read the risk.

 

[ErlendRoger]

...

 

[ErlendRoger]

I got this solution from Samsung Norway:_


Norwegian: Samsung Galaxy Note update fail - stuck logo / icon ICS

 

[IaniAncilla]

Have the same problem, from Germany.

I *think* the update was 24mb and not 8, but I am not entirely sure.
Stuck in the same way on the same screen.
Contacted German customer service, will post if/what they answer.

Does anyone have any confirmed information on whether using Odin voids the warrantry?

 

[IaniAncilla]

I tried the first solution in ErlendRoger's post. NOT WORKING!

I wiped my phone... for nothing. Still stuck on the same screen. You're warned, don't follow in my steps

UPDATE: the answer I got on the Samsung forum was I will probably need to send it in, if the wiping was not enough. Joy.... still waiting for mail-reply from customer service. Sigh.