Well at least they were quick...
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I have checked and HTC has not released an official Android OS 2.3 ROM for the HTC Desire. I am sorry that Copilot does not run on this perfectly, but as we do not have currently released a version that has been tested on this version of the Android OS and we do not support Copilot Live v8 on unofficial ROM, I can only advise you to downgrade to 2.2.
I do not have further information on when Copilot Live v8 will be confirmed to run on Android OS 2.3.
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Now I took exception to this as the fellow obviously has no idea about Android, and is essently trying to cover up the fact that he has no idea when his product is going to support Gingerbread. So I replied:
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Many thanks indeed for your swift response - very impressive!
Regretably I must take issue with ALK's position that CoPilot is not supported on my phone because Android 2.3 isn't supported by HTC. Regardless of whether HTC support the OS, the open source software has been released for developer use - regardless of platform - for some months now. The Nexus S is running the OS officially, and other handsets will be released to run it in the UK in the next few weeks. As Android is an open source software the choice of handset is essentially academic - if the unit has sufficiently powerful spec to run 2.3 (which the Desire does, because I'm running it without problem) then any software / app written to run 2.3 will run on any handset. Indeed, your download is NOT handset specific, only OS specific. Logically, therefore, if a handset can run 2.3 then it should be able to run CoPilot v8 optimised for 2.3.
Furthermore, your website clearly states that the Desire is CoPilot Live v8 compatable, and that the only requirement is that it should be running Android OS 1.5 or greater. Which it is. Indeed, on your FAQs the following is stated:
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Q. What will happen when I upgrade my ROM to a newer version of Android operating system? Will CoPilot Live v8 still work?
A. Yes, you will be able to use CoPilot Live after installing an officially released new version of the Android operating system. Please be aware that it may occasionally take us a few weeks to fully support new versions of Android, and there may be occasions where a current version of CoPilot Live will not work with the latest version of the Android OS. We cannot guarantee support for unofficially downloaded OS updates.
If you purchased CoPilot Live from Android Market, it should automatically continue to work after you have updated the operating system. However if you receive an error message that your Google order number is not valid, please contact CoPilot Live Support
If you purchased CoPilot Live from the CoPilot Live web site or from a reseller you must first deactivate CoPilot Live on your phone before updating the operating system
You can deactivate CoPilot Live by selecting Menu > Settings > Licensing then press 'Deactivate'
Once you have installed the OS update you can then re-activate CoPilot Live on your phone
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To conclude, therefore, this has nothing to do with whether or not HTC has officially released a OS 2.3 ROM as Android is by it's very definition open source so any handset that can run 2.3 will regardless of whether or not the manufacturer has issued an official ROM. I would suggest instead that the question must be: when will ALK be in a position to issue a version of CoPilot for Android that will run successfully on OS 2.3?
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Watch this space...